Why does my printer print in colour inks but not in black even though a black cartridge is installed

I have a Photosmart Wireless series B109n installed on Windows 7
The printer functions OK but I cannot print Black ink copies but all is well with colour copies.
When I go to print a page with both black and colour it does not print the black ink segment.
I have removed the software and reinstalled it, I have disconnected the printer from my
computer and reconnected it but to no avail.
Any answers please.
Doug.

Hi - I couldn't find anything on the b109n, but try following the steps in this document for the b209. It may be a simple as it being out of black ink or there being a problem with the black ink cartridge.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Similar Messages

Why does the K5400 use up colour ink when printing greyscale?

Please let me know why all K5400 printers use up the coloured inks when printing only grey scale, is there a way of stopping this waste of inks.?

There are a few possibilities:
The color drops are typically much smaller than the black drops so color is used for grayscale graphics unless "use black only" is checked in the driver. Depending on your operating system and driver this may be an option.
Black ink is generally not compatible with photo paper. If you are using photo paper only color ink will be used.
Color ink is used for servicing to keep the nozzles clear. See here for information on how ink is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Why does GarageBand audio work for guest user but not my account?

Hello, I have a 15-inch MacBook Pro (2.2 GHz Intel Core i7, 4GB 1333 MHz DDR3) from late 2011 that I bought brand new in 2012. I'm running OS X Mavericks 10.9.4 and my MacBook has 500 GB of storage.
About a month or two ago I tried to download the new GarageBand (10.0.2) but I had trouble completing the loops download. The download would stop halfway through because of a network error. So last week I decided to try to download it again, and I was able to do so after reading some discussions about the issue. I successfully completed the download in safety mode and then I restarted my MacBook. At this point I was able to open GarageBand 10.0.2 and create a new project. Unfortunately, there was no audio coming through the output and sound bar for the various audio components in GarageBand. I had no audio when previewing the loops or playing it back in an audio track. I didn't really test anything else out because I figured I needed to fix this problem first. I have read many discussion boards about audio problems with GarageBand. I have already made sure everything is set properly in the GarageBand preferences and the audio preferences in system preferences. I've tried restarting GarageBand and restarting the computer.
This evening I found a discussion from the username icewhatice and they seemed to have had my exact problem. I'm not sure that I found the answer on this discussion though. For reference, this is what icewhatice posted: "I have no audio coming from Garageband 10.0.2. Downloaded it on Saturday and have spent the last two days trying to figure out why it won't work. I'm using a macbook pro with an Alesis QX49. GB registers keyboard when I plug it in but no sound whatsoever, not even from the onscreen keyboard. It seems to read the keyboard as if I play a C chord, it appears in the display. I've done all the obvious stuff like check preferences, restart, I've deleted and downloaded new GB several times and always with same result. Actually, it took me about four attempts to download it in the first place as I was getting an internet connection error message right at the end of the download, and I see others have had that problem. Managed to solve that by downloading in safe mode but now the no sound thing is driving me absolutely crazy because I can't play my keyboard!!!!! Also, worth noting that there is no audio level being read anywhere, I believe in the new version this appears in the volume control at the top. I've also looked into it potentially being a problem with my keyboard and it possibly needing an update but can't find any difinitive answer for that anywhere. I've stopped looking into that because the on screen keyboard doesn't even work - if that worked then I would know at least GB works and it's something to do with the keyboard. So, I am at a complete loss. If anyone has any ideas about why this is happening or what I could do to solve then I would be very grateful."
After reading this, I realized that I am unable to create new tracks, and I realized that I have the same problems with old projects saved from the last version of GarageBand I had. I have not tried to download GarageBand again since it did not work for icewhatice. léonie ended this post by saying: "Something is certainly wrong - either the current project, some settings in your user account, or the downloaded GarageBand version. Or incompatible software may be interfering. If a new project does not work, try to test by logging into a different user account, for example the "Guest User" account. Create a new project using this account. Does GarageBand work better from this account? Then we will need to troubleshoot your preferences."
I have tried this and started a new GarageBand project in the "Guest User" account. GarageBand was working fine in the "Guest User" account and all of the audio was working properly. Does anyone know how I should troubleshoot my preferences?

If an application is working in a different account, but not in your regular account,try t find out, what you configured differently in your own account, for example start-up items or preference panes you are using, applications and other helper tools, that are only installed for your regular account. As a first guess, remove GarageBands preference files from the user library in your Home folder.
But you will have to reset all settings you did in the GarageBand preferences dialog. And GarageBand will not remember the last project. You'll have to find the file manually.
Remove these files from your User Library to a folder on your Desktop:
~/Library/Containers/com.apple.garageband10/
~/Library/Preferences/com.apple.garageband.plist
~/Library/Caches/garageband
Quit GarageBand, then remove the files to a folder on the Desktop and restart the computer, before trying again to open GarageBand.
You user library may still be hidden, as is the default in Mavericks: To open your hidden user library:
Select the "Home" folder icon (the little house) in the Finder's sidebar and press the key combination ⌘J to open the "view options".
Enable "Show Library Folder".
Then open the Home folder and open the Library folder inside and navigate to the Preferences, Caches, or Containers folder. Remove these folders completely - don't leave anything inside: ~/Library/Containers/com.apple.garageband10/,
~/Library/Caches/garageband .

Why does some artwork embed into the file, but not others?

Hey everyone.
I'm running iTunes 11.3.1. I'm incredibly obsessive about having organised files and one thing in particular I want is album artwork embedded into the music file itself, not just on iTunes. The problem I have is that the artwork will embed for some, and not for others - even if I use the exact same methods:
I use the following for getting HQ covers: http://bendodson.com/code/itunes-artwork-finder/index.html
I will then click on the high resolution version, copy it to clipboard, command-i to get info of the individual tracks and manually paste the cover into every track on the album. When I then go into Finder to see if it has embedded, I find that for one album it has worked perfectly; but although I use the exact same method, it won't work for another album even if they're exactly the same file type.
(I know I can save myself time and select all the tracks, command-i and paste the artwork to do it in one go - but I find I get just as much of a mixed bag. I.e. sometimes it works, and sometimes it doesn't.)
I am literally at the end of my tether and I can't figure out what I need to do differently, any help is appreciated. Thanks.

I have encountered exactly the same problem and frustration :-)
Although I can't offer a definitive reason why, I did notice that the problem tracks typically had a higher resolution image attached in iTunes. I have used Preview to reduce the resolution to 600 x 600 (standard iTunes size) and it worked.
Now, I have no idea if it was the resolution or the fact that I was re-saving a fresh version of the JPG (which may have stripped out whatever was causing the problem), but the process of tweaking the file to 600 x 600 and re-saving has worked for me.

Why, oh why, does everything centre so well in IE, but not Safari or Firefox?!

Hello, I'm tearing my hair out, please help before I go bald. I have a stripy background, and a centred div on top containing a white box (#DropShadow). All worked fine in IE, Safari & FF. Now i've added my menu which is a div with a table and images inside, it stops being centred in Safari and FF, but works perfectly in IE! Can anyone help? Have pasted all code below as have no idea what the cause is! Thanks.
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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margin-right: 0px;
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To add a bit more to what Snakeyze said, you don't need positioning at all. Default CSS positioning which is unspecified or static is all that 's required for 98% of layouts.
To center your page, you need 3 things:
1) a valid document type declaration on the top line of your markup -- DW does this for you when you create a new page,
2) a container width in pixels, ems or %,
3) a margin-left and margin-right of 'auto' (browser default).
body {
width: 1000px; /**adjust as req'd**/
margin: 0 auto; /**with width, this centers page**/
background: url(../images/Background.gif);
#DropShadow {
background: url(../images/WhiteBackground.png) center bottom no-repeat;
min-height: 630px; /**height limits container height, if needed use min-height**/
width: 800px;
#Menu {
margin:0;
padding:0;
width: 270px;
background-color: #FC0;
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb

Why does eprint work from my gmail account but not from my hotmail account?

Hi,
i have a photosmart premium C310 series and have a problem with eprint! When I sent a word file (or any other file) from my gmail account all works fine, but when I sent the same file from my hotmail account i get a 'Delivery Status Notification (failure)' and my mail doesn't reach the printer.....!!??
Anyone any idea? Thx
Grtz Erik

Hi schummi737,
Sounds like there are some settings in hotmail which is causing the communication issue. You will need to contact Hotmail technical support to help you make changes to the settings.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Why does KT4V support Barton 2500+ and 2800+ but not 2600+?

Does it have something to do with the multiplier?
I want to exchange this 2500 for a 2600 but I don't know if it will work. The 2500 has a 14 multi and the 2600 has a 15 multi. My board doesn't allow me to select multi :( So only can be done by selecting the right chip.
Can anyone help me? Thanks in advance.

Quote
Originally posted by rewt
Could it be that the only 2600 is a mobile chip?
Nope. 3 desktop chips:
2600+ Barton 1,917MHz 333FSB @ 11.5x
2600+ T-Bred 2,086 MHz 333FSB @ 12.5x
2600+T-Bred 2,133MHz 266FSB @ 16x
If mobile 2500 & 2600 multis are 14 & 15 then that's not like Bartons at all - more like the 266 T-Bred 16x. Plus you say the 2600M rated FSB is 133(266) which is also T-Bred spec instead of Barton. I suppose your L2 cache is also like a T-Bred (256KB)? MSI does confirm that the T-Bred is supported so I don't really see the relevance to Bartons anyway. Maybe I'm being dumb.
Oh, as to the missing 2600+ Barton in the MSI CPU support page, it seems there is a disagreement between MSI and AMD as to what the 2600+ Barton really is. MSI lists a 2600+ Thorton. AMD does not list a Thorton with this rating (here).

Why does itunes say that my iphone has 9GB of video data even though I've deleted every video I've ever made

Hello,
When I use itunes on my macbook to view the contents of my iphone 5, the bar at the bottom of the window that shows me how much data is taken up for different categories says that I have 9 GB of video data. The thing is, I deleted all of the videos that I've ever recorded on my phone, but itunes still says I have 9.15 GB of video data! I ejected my iphone and plugged it back in multiple times to see if it was a problem with refreshing, but that didn't work. Itunes also says that I only have about 3 GB of free space left and when I go to the settings on my iphone, it says the same thing, so I know that there really are mysterious files on my iphone taking up 9 GB of space. Also, both itunes and my iphone says that I have 83 video files. I've deleted as much apps as I could, just incase there were apps that had video files included in them, but that didnt really work. I also opened the video app in utilitties on my iphone and it said that I do not have ANY videos. I don't really know what else to do.
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since moving to the mac from windows, this seems to happen less. I also found that having some videos marked as "remember playback position" resulted in a lot of updates to the ipod when i had watched them through itunes.

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Hi, guys:
I have a silly question. I have a complicated query, and I tested it successfully with SQL developer, and result is correct. However, when I put it into APEX to generate a report, it always reports no data found. I also know the condition related to "other marks" select list in the where clause part causes this problem. It also looks strange: before I add this condition, everything works OK; after I add this condition, even I do not choose the "other marks" select list, other components do not work neither. I always got no data found result. Could anyone help me on this problem? You can also visit our developing site as http://lsg-solutions.com:8888/apex/f?p=206 to check the problem.
Thanks a lot
Sam
select distinct 'MAP','Detail',so.doc_number as "DOC Number", so.offender_id as "Offender ID", so.first_name||' '|| so.middle_name||' '||so.last_name as "Offender Name",
so.date_of_birth as "Date of Birth",
(select sc1.description from sor_code sc1 where sc1.code_id=so.race) as "Race",
(select sc2.description from sor_code sc2 where sc2.code_id=so.sex) as "Sex",
(select sc8.description from sor_code sc8 where sc8.code_id=so.hair_color) as "Hair Color",
(select sc9.description from sor_code sc9 where sc9.code_id=so.eye_color) as "Eye Color",
replace(replace(nvl2(sl.address1, sl.address1||' '||sl.address2 ||' '||sl.city ||' '||sl.county||' '||(select sc3.description from sor_code sc3 where sc3.code_id=sl.state)||' '||sl.zip, 'No Known Address'),'#'),',') as "Address",
replace(replace(nvl2(sl.physical_address1,sl.physical_address1||' '||sl.physical_city ||' '||sl.physical_county||' '||(select sc4.description from sor_code sc4 where sc4.code_id=sl.physical_state)||' '||sl.physical_zip, 'No Known Address'),'#'),',') as "Physical Address",
sl.status as "Status",
sl.jurisdiction as "Jurisdiction",
to_char(sl.ADDRESS_LATITUDE) as "Address Latitude",to_char(sl.address_longitude) as "Address Longitude",
to_char(sl.physical_address_latitude) as "Physical Latitude",to_char(sl.physical_address_Longitude) as "Physical Longitude",
decode(rox.habitual, 'Y', 'Habitual', '') as "Habitual",
decode(rox.aggravated, 'Y', 'Aggravated', '') as "Aggravated",
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and rox.reg_type_id=1
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and (((select sc12.description from sor_code sc12 where sc12.code_id=so.sex and sc12.description=:P5_SL_SEX) is not null ) or (:P5_SL_SEX is null))
and (((select sc13.description from sor_code sc13 where sc13.code_id=so.hair_color and sc13.description=:P5_SL_HAIR_COLOR) is not null ) or (:P5_SL_HAIR_COLOR is null))
and (((select sc14.description from sor_code sc14 where sc14.code_id=so.eye_color and sc14.description=:P5_SL_EYE_COLOR) is not null ) or (:P5_SL_EYE_COLOR is null))
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My suggestion would be to put some instrumentation into your query and see what values you are using.. Or even simpler take out ALL the where clauses you can until data starts to sho wup and then add them back in one at a time until you find the culprit..
My bet would be on any date comparisons you are doing between page items and database columns..
Thank you,
Tony Miller
Dallas, TX

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I have a new Vostro PC, win7 software preinstalled on 64 bit machine, running IE10. Have had many problems the latest of which is Adobe Flash Player appears to have downloaded but does not work. When I try to view certain internet sources, I get the message to update my Flash Player. I have done all the 7 steps suggested by Adobe support to correct the problem. None works. What now? by the way when I checked the version supposedly installed, it was the latest, but the box next to Adobe plug-in was not checked. is it possible I need both and somehow the plug-in portion is not downloading?
Message was edited by: loparm500

For Internet Explorer check
http://forums.adobe.com/thread/885448
http://forums.adobe.com/thread/867968
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When I watch video in my events, the audio is perfectly fine. When I drag clips from the event to a project, the audio randomly shorts out/skips/silences about every two seconds. I deleted the selected clips and reinserted them, and this is still happening. Does anyone know how to troubleshoot this problem?!

This is the event inspection:
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Hi all,
I have a curious and frustrating problem. There are three Macs in one room (G5 PPC, iMac G5 Intel, MacBook Intel). The two intel macs are connected to the internet via Airport, the PPC via ethernet. Until a few weeks ago all three Macs ran Safari at the speed of light. Now the PPC has slowed to snail's pace or worse.
I have read loads of posts, I have cleared caches, reset safari, thrown preferences and bookmarks away, you name it, I think I did it. Been onto the ISP, reset the router. I even did a system reinstall.
This is amazingly frustrating as I can load a page on the other two Macs in less than 2 seconds, while timing the PPC, the same page takes over a minute.
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Adding DNS codes to your Network Settings, should gives good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.222
208.67.220.220
(An explanation of why that is both safe and a good idea can be read here: http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 /
Open DNS also provides an anti-phishing feature: http://www.opendns.com/solutions/homenetwork/anti-phishing/ )
Wikipedia also has an interesting article about Open DNS:
http://en.wikipedia.org/wiki/OpenDNS
Whilst in System Preferences/Network you should also turn off 'IPv6' in your preference pane, as otherwise you may not get the full speed benefit (the DNS resolver will default to making SRV queries). If you want to know what IPv6 is:
This is Apple's guidance on iPv6:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8708.html
Click on Apply Now and close the window.
Restart Safari, and repair permissions.

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Can someone please help I bought this one year Photoshop Membership and it says I got a 30 day trial. Why?

You can check this link if Gene's fix doesn't do the trick
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Why does my wifi work with my dell but not my new Imac?

Hey,
I was wondering if ya'll could help me. My wifi won't work as fast on my Imac. It works on my dell laptop real fast but for some reason it goes super slow on my new Imac 21 inch. Please help.
-Thanks

Apple has released an update for recently released Mac systems that improves compatibility when using 5GHz Wi-Fi frequencies. The update is recommended for all "late 2012" Macs.
Mac Wi-Fi Update 1.0 can be downloaded from Apple's support site or through the Mac App Store on affected Macs.
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Why does new 60g ipod download some songs but not others?

I have a lovely new ipod and have inherited my son's itunes library on my XP user account. I removed all the stuff of his that I didn't want and was all set to download 600-odd tracks on to my new ipod. Unfortunately it only transfers about a third of the tracks on each album and unaccountably skips some altogether. Also, it will only transfer 50 or so songs and then "freezes" on a particular track. I then have to close down using Windows Task Manager, re-start the computer and delete the track in question before the repeating the whole miserable process. There must be a better way mustn't there?

Thanks for the suggestions, but I ran updater and installed the latest itunes yesterday to no avail. Also I think it's unlikely to be an unsupported file type problem as some tracks and not others are transferred from the same album.

Why does my printer print in colour inks but not in black even though a black cartridge is installed

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