Why does the autosum feature in acrobat return an answer of NaN when customers save their pdf form?

I have created a form with the auto-sum feature. The form has been saved as a pdf and is being sent out to customers. When I fill out the form all fields work correctly but some forms that are being returned get a value of 'NaN' in one of the auto-sum currency fields. What would be causing this on some forms and not all?

Without seeing the form it would be pretty hard to tell beyond what was stated.
Are any of the users using a mobile device to fill in the form?
It is possible the non-Adobe mobile users are manually adding up the fields and entering the string currency symbols and thousand separators, either of which could cause this error.

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    Message was edited by: SueB17 3/19/2013
    Message was edited by: SueB17

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