Why is Verizon so vile, and how can you get away with it?

Just got off the phone with someone on my 5th call to Verizon customer service on the same issue. They promised me additional data, for a price, then failed to add that data to my account. The first two calls they promised all was good and it would get applied on the next month. 3 more calls later I'm told it was never added, and that I'm out of luck. Seriously! I've now spend hours on this, and now I'm told to pound sand?
Previously, we also returned a device to verizon, that they said they never received. When I told them I would take them to small claims, she put me on hold, came back a few minutes later, then said that they got the device back? Wait I've been calling for months on this issue and the problem above and she magically finds it in 2 minutes. Just proves how crooked your company is.
I've posted about this on Facebook, and lots of my family and friends have had simlar experiences. I used to have t-mobie, and they were awesome. Just because yor the biggest today, doesn't mean that will be the case forever. Keep treating your cutomers like this and see where they end up.
Shame on Verizon, as it's a terrible terrible company.

Similar Messages

TS1424 Why is my account disabled and how can I get it UNLOCKED? Thank you!

My account has been disabled. how can i get it unlocked? I emailed Itunes since there is no phone support and I am waiting for a response. thank you!

Welcome to the Apple Community.
When your account becomes disabled, Apple provides the following recommendation:
"This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
Visit iForgot.com and follow the instructions there.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
If that doesn't help you might try contacting Apple through iTunes Store Support

How can Nokia get away with it?!

Words cannot express how angry I am today, Nokia are taking every opportunity to make sure I never buy one of their handsets EVER again.
A few days ago I discovered the new v5 firmware was available for my N70, fantastic I thought, perhaps this will finally solve the problems I have with my phone, constantly resetting itself, not being able to enable SMS delivery reports, not being able to manually select a network, dropping calls when switching between 3G/2G, the list goes on..
I call Phonezone in Newton Abbot, my nearest service center, and ask them if they have the new firmware for the N70, yes they say, are you sure its v5 you have I ask, yes they say. Great. So today I make the 60mile round-trip to Newton to have my phone upgraded. I hand my handset over and come back for it 45 minutes later, all seems to be OK, but it still hasn't fixed the SMS reports or network selection problem, then I think to check the firmware version, low-and-behold, they have simply reflashed it wih version 3.
I head back to the shop, explain I already had version 3 and wanted version 5, the guy says he thought he had done that, and when I show him the version display on the handset he mumbles about some problem with 2 different versions of the generic software. I ask if he will put v5 on for me now, but he says he's now too busy, but he can do it if I leave my phone over the weekend, I can't be without my phone for that long and don't live in the area, so I say no, his only other alternative was for me to come back the next week.
So to summarise, I went 60miles, spent £15 on fuel, £2 on parking and £3 on coffee while I waited to have my phone reflashed with exactly the same thing as it came with. I could have stayed at home and achieved the same by doing a hard-reset.
Why is it Nokia persist to offer upgrades in this ridiculous manner? With my Sony Ericsson I could have sat down with a (free!) cup of coffee and done the upgrade online from the comfort of my chair in under 10 minutes. With Nokia I will have had to travel for 2 hours, 120 miles, at a cost of nearly £40 just to have a phone that is under warranty flashed with a firmware that may or may not fix my problems!
Absolutely ridiculous. Get this sorted Nokia, you've already lost me as a future customer.

It's not this single event, it's Nokia's whole after-sales support arrangement that has me annoyed.
The support and repair system is completely decentralised, with seemingly random shops having Service Center status, which is why you end up with situations where big cities like Exeter don't have a single Nokia service shop but tiny towns like Newton Abbot do. This de-centralisation leads to a complete breakdown in policy enforcement and standards.
The previous time I was getting the firmware upgraded I phoned round several service centres, one said they couldn't upgrade N70s without sending them away for 10 days, another said they would but they would not install the generic firmware for me (as I was on 3 at the time), another said they would swap the firmware over to generic but for £20, then final one I called said they would do it for free. These discrepancies becomes more evident in the actual service centres, some seem to be very professional, know exactly what they are talking about and what they are doing, others seem to know very little about the phones and make up policy on the spot.
Two of the service centres I have visited have been very organised, given me a receipt for my phone, had me fill in proper Nokia staionary forms and generally been professional, the others I have visited have not given me a receipt for my phone, even on request, not asked me to fill in forms, and not really seemed to know what was happening.
As for charges, I have been told on seperate occasions (sometimes by the SAME service centre) that firmware upgrades are:
- free under warranty
- free under warranty if there is problem with the handset
- £10 under warranty, £20 if not
- £20 regardless of warranty status.
And as for changing firware variant some of the replies I've had:
- we cannot change firmware variants, it is illegal
- we can change the variant but it will cost you £20
- we can change the variant for free as part of a normal upgrade
What is the correct policy?! I would say to anyone who's service centre tries to charge them for an upgrade, just phone around, eventually you will find one that will do it for free!
Then there is the attitude of the staff, as before, some are very nice and understand that performing firmware upgrades is part of their duty as service centres and they do it when you ask, as quickly as possible. Others seem to take the attitude that firmware upgrades are a 'favour' they are doing for you, that because you're not handing over any money they can make you wait or refuse to do it.
Having been a Sony Ericsson user for many years this system just completely baffles me. SE have an expansive support website for every phone they make, with latest firmware, patches, new applications, tools, FAQq, Tips and Tricks and troubleshooting guides. All this can be done from the website, even the firmware upgrades. SE's ethos was very much one of allowing the owner of the phone to have access to the latest upgrades as and when they want. Nokia seem to keep firmware upgrades almost a secret, then make it hard to get them when the are available. Your average Nokia user, who doesn't use websites like this, has no idea that upgrades are even available.

Why has my music disappeared and how can I get it back?

So its been a few weeks since I last used my iPod Touch (3rd gen, 64gb), and this evening I decided to resync it with iTunes as I had added a couple of new albums these last few weeks (Coldplay and an xmas album, not that it matters of course). After syncing, my iPod now only shows these two albums, but not the other 50gb+ that I have on there. They're still showing and playing in iTunes, and everything checks out when the iPod is connected.... it shows I have it filled with the right amount of audio/apps/etc. But no matter how many times I resync, the old music just isn't showing up on my iPod anymore. I've synced plenty of times before without having any problems.
Anyone have any advice? I'd prefer to fix it without wiping if possible, as 55gb of music and apps takes a **** of a long time to restore.

I am not sure if my problem is identical to yours but will post what I have discovered for the missing Greenday music from my daughter's ipod. It has been an aggravation to have to keep putting this music in and after a period of time, it disappears. This is what I have discovered as of yesterday. I hope it helps someone.
How to keep music/picture files in your ipod:
I have noticed that my daughter's music and pictures that have been put in her ipod from our PC files happen to disappear at random times. The photos have disappeared twice and the music 4 times. I think I have finally found a solution to this problem.
When you are in itunes, you will notice that music files have checkmarks beside each song. The downloaded music files (bought from itunes) are the ones that always stay in her ipod. It is the PC transferred music that disappears. This holds true for the photos too. The ones she takes with her ipod don't disappear but the ones we put in her ipod from our PC do.
When in itunes, you will see the checkmarks beside each individual song when under music category. That is the itunes menu and the songs that have checkmarks that are your PC files, do not automatically sync each time that you sync your ipod. The downloaded stuff from itunes automatically does, by default, so I will explain what needs to be done so that your ipod knows this too.
Connect your ipod into your PC. Go into itunes. Click on "ipod" (under "Devices" in left hand column) to whatever you named your ipod. We call my daughter's "marley". So click on "ipod name". On this page you will see your ipod name, capacity version, software version, serial #, etc. If you want your music, the categories are listed at the top of this page, so click on music. You will see, at the top, a checkmark beside "sync music" and boxes underneath with "selected playlist, etc." and other boxes with "include....etc.". Put checkmarks in boxes for which you want. At the bottom right hand corner, you will see a box called "Albums". In this box, anything that you have downloaded from itunes is checkmarked by default but any files that you have put in from your PC will be unchecked. Put checkmarks in these boxes, click "apply", and sync your ipod after doing this. You shouldn't lose these files again.
The same thing applies to photos. Go back to main ipod page mentioned above. Click on photos. There should be a checkmark in "sync photos from my pictures". Also the circle with selected photos should be filled in. Underneath that you will see "Folders". Put checkmarks in the folders that you want. This should help you to not lose photos. I have not had issues with video, etc. as we have not put these type of files into ipod yet. This has only applied to music and photos as of this post.
Hope this makes sence and do hope that it helps someone.

When using office for mac or i studio after inserting several pictures, my computer locks up and the only way I can fix it is to do a force quit. Why does it do this and how I I get it fixed without a force quit?

I have a mac book, with office for mac and iStudio installed. When I try to create a document using either one of these; after inserting several photos, the computer locks up and the only way I can get it to unlock is to do a force quit. Why does it do this, and how can I get it to unlock without having to do a force quit?

Are you using versions of the software that are compatible with the version of OS X you have installed? Very often such lockups are caused by application incompatibility.
The problem may also come from trying to use both sets of applications at the same time while not having enough RAM installed. Adding more RAM may fix the problem.
The problem can arise from corrupted support files such as preference files or Application Support files or corrupted cache files.
The image files you are using may also be corrupt thus causing the problem.
You might start with:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc. Other utilities are also available such as Onyx, Lion Cache Cleaner, CockTail, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod?

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod? And if I can't put it on my ipod how do I get my money back? I registered my ipod on iTunes, why was a song I can't put on my ipod even offered to me? What a rip?

Because you can only synce with one iTunes library and you are switching libries by using the new computer. To nake this yyour syncing computer:
- Move all the media(apps, music, synced video and photos etc) to the new computer.
- Connect the iPofd yo the computer and bake a backup fo the iPod by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
Note that the backup that iTunes makes doe not include media.
To move mdia to the new computer see:
iTunes: How to move your music to a new computer
iTunes Store: Transferring purchases from your iOS device or iPod to a computer

HT201317 My photos are syncing from my iPhone, to the iCloud PhotoStream and to our iPad, but it is no longer syncing to my computer (Microsoft, not Apple). Why would this happen and how can I get it resolved?

My photos are syncing from my iPhone to the iCloud PhotoStream and to our iPad, but they are no longer syncing to our home computer (Microsoft operating system, not Apple). Why would this happen and how can I get it resolved? I have since tried to remove and reinstall the iCloud application in my computer's control panel. I have verified that I am using the latest Apple operating system and the latest iTunes. I have reset my photo stream. Not sure what else to try... I was also having an issue with my calendar where it would sync from my computer to my iPhone but not vice versa. Somehow in all the resetting that's resolved, but the photo issue is not. Again - photos are going into the photostream, but not wirelessly being put into the file on my computer.

To change the iCloud ID on your device you have to go to Settings>iCloud, tap Delete Account, provide the password to turn off Find My iPhone when prompted, then sign back in with the ID you wish to use.

I have an Iphone 4s and i can't make a connection to my mac and other devices via bluetooth! Why is this a problem and how can i repair it?

I have an Iphone 4s and i can't make a connection to my mac and other devices via bluetooth! Why is this a problem and how can i repair it?

"I have an Iphone 4s and i can't make a connection to my mac and other devices via bluetooth! ":
That is correct.
"Why is this a problem and how can i repair it?"
Becasue this has never been a feature of iphone/ipod/ipad. There is nothing to repair.

No matter how many times I start itunes on my pc I have to agree to the terms of service gain and when it does open my settings have all been changed. why is it doing this and how can I satop it? reinstalling does not fix it.

No matter how many times I start itunes on my pc I have to agree to the terms of service again and when it does open my settings have all been changed. Why is it doing this and how can I stop it? Reinstalling/repairing does not fix it.

McAfee AntiVirus by any chance? See the thread Why does iTunes delete my itunesprefs.xml?
Or it could be an issue with the SC Info folder. See TS1277 - iTunes: Missing folder or incorrect permissions may prevent authorization for details.
Or a repair install of iTunes from the Programs and Features control panel might fix the problem.
tt2

My Boyfriend has lost all of his contacts on his phone after down loading the new iphone soft wear why would this happen and how can he get them back how can you get back your contacts after down loading the new iphone soft wear

My boyfriend has lost all of his contacts on his phone after downloading the new iphone softwear. why would this happen and how can he get it all back

You don't have to post the same question at one minute intervals. Somebody will answer it, but perhaps not in 60 seconds.

When i do initial set up w creative cloud set uo wont run send error message"installer failed to initialize" why and how can i get pass this

When I do initial set up with creative cloud set up it wont run a send error message "installer failed to initialize" comes up. Why and how can I get passed this?

Error "Installer Failed to Initialize" | Install desktop application | Windows

My free apps purchased using my cousin's apple id won't open anymore on my iphone but apps donwloaded using my own apple id still works. Why is it like that and how can I make apps purchased using my cousin's apple id work on my iphone? Help!

My free apps purchased using my cousin's apple id won't open anymore on my iphone but apps donwloaded using my own apple id still works. Why is it like that and how can I make apps purchased using my cousin's apple id work on my iphone? Help!

Welcome to the Apple Community.
Delete the apps purchased by your cousin and purchase your own.

I just updated my iphone to IOS 7 and cannot get my imessage to work, it keeps saying "waiting for activation" nothing i have read online has helped me try to fix the problem. why is it doing this and how can i fix it?

I just updated my iphone to IOS 7 and cannot get my imessage to work, it keeps saying "waiting for activation" nothing i have read online has helped me try to fix the problem. why is it doing this and how can i fix it?

Here's a good troubleshooting article about imessage "waiting for activation".
http://support.apple.com/kb/TS4268

Hi all. I am new to iPad and am trying to buy certain apps thru iTunes. I keep getting messages saying "this app is not yet available in the South African store"! which means i am unable to buy it. Why not and how can i get around this. Thanks

Hi all. I am new to iPad and am trying to buy / download certain apps thru iTunes and or App Store. I have found the apps i want yet I keep getting messages saying "this app is not yet available in the South African store"! which means i am unable to buy it. Why not and how can i get around this? Thanks

If you see a dialog telling you the app is not avaiable, then it's not available.
And keep in mind, your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

All my windows live messenger contact have disappeared of windows messenger and appeared in my phone contact list on my curve 9360, Why, and how can I get them back where they should be?

I went onto windows live messenger today and all my contacts have disappeared from it, but I also noticed that they had somehow now appeared in my curve 9360 phone contacts. How did this happen, and how can I get them back into windows live messenger and out of my phone contacts on my phone? This is driving me crazy, can anybody help please?
My phone is the curve 9360, OS is 7.0.0 bundle 2259 And it was purchased Easter Monday
Thanks.

Thanks, but I checked iCloud and it has none of them.
If it backed up to my laptop, that died and I just got the new computer. The one that's crashed won't even boot, so there's no way to even tell if it was syncing the contacts along with all the phone photos. Literally happened at the same time - it was because I had the new computer that I was finally able to pull the photos off the phone and make room for the upgrade. It had refused to upgrade for lack of space for some time.
I had thought it was set to sync to iCloud but it vanished from BOTH my phone and the cloud. That's why I'm so angry about it.

Why is Verizon so vile, and how can you get away with it?

Similar Messages

Maybe you are looking for