Win 8 and 8.1 client showing shared printer server as offline

Hi,
we have a problem with our print environment (HP and Ricoh printers).
We have some Windows 8 and 8.1 clients and a Windows Server 2008 R2 printserver.
Windows 8 and 8.1 is showing the printers as offline. Its seems the problem described here ->
http://support.microsoft.com/kb/2713128
We already installed the fix on the server but this didn't resolve the issue.
Maybe somebody have the same issues and an alternate solution for this?
Best regards

Hi,
Thanks for posting in the forum.
So far, there's no fix for Windows 8. Since you have tried the hotfix you mentioned without any help, please also try to install this update to see if it could help.
Update rollup: Fix printing problems in Windows 7 and Windows Server 2008 R2
http://support.microsoft.com/kb/2647753
If the issue persists, please try to refer to the following articles to troubleshoot the issue.
Printer shows as “Offline” in Windows 8 (Workaround)
http://www.blakepell.com/Blog/?p=611
How to: Fix a network printer suddenly showing as offline in Windows Vista
http://blog.rtwilson.com/how-to-fix-a-network-printer-suddenly-showing-as-offline-in-windows-vista/
As it mentioned in the article above, please try to open the print queue dialog and choose “Properties” from the “Printer” menu that it would connect to the printer and bring it back online.
Also, maybe disabling SNMP support for network printers will work.
Here are some similar threads as reference, hope they could help.
Network printer shows offline on Windows 8
http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/network-printer-shows-offline-on-windows-8/7851703b-492c-4e97-8063-f1fc2aa63ec0
Network printer still connected, but shows as offline
http://answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/network-printer-still-connected-but-shows-as/90e0dd64-d4a3-41f2-a361-05947988bdee
Best Regards,
Andy Qi
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
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