Without "WWW" our site defaults to our other one

Hello
My company has 2 sites.. I'll call them inst. and pub - when
typing pub.com in the address bar without the WWW. - it defaults to
inst.com - I can't think why this is happening
HELP?

What type of server?
Is this a dedicated server or a shared account?

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    Sarah Rushing: Yes, we purchased Muse for 1-year, as well as Business Catalyst for 1-year
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    Sanjit: No, you dont need to do that everytime. If the site is scrambled everytime you publish then please report to us. Thats not the ideal way for solution.
    Sarah Rushing: Well Sanjit, I can tell you right now, that is how it has been functioning since we bought the program. I am not entirely certain, but I believe we bought Muse and BC in January.
    Sarah Rushing: I can absolutely guarantee you that the site will inevitably scramble. Am I the only customer you have heard of to have this issue?
    Sanjit: Yes, i have not seen any other reports for this issue
    Sanjit: Well this needs a deep investigation
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    In case anyone is experiencing the same issue, I am trying this today.
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    Sarah: Yes, that is correct. And the solution thus far was to publish to an entirely new site, meaning delete the existing one on Business Catalyst and transfer the domain information.
    Sarah: The last time I did that I experience a slew of issues that resulted in no website and email for 4 or more days. My boss was very angry.
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    Sachin: And provide me the URL.
    Sachin: Then republish on the same trial site and let me check the results.
    Sarah: If I updated the published site within the period of a day, it will be fine. It is when I update the next day or later than that, then the website appears scrambled. So I can create a trial site for you, but it will behave normally for now.
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    Sachin: Publish a site as a trial site.
    Sachin: Then wait till tomorrow.
    Sachin: After that login to the admin panel of the site.
    Sarah: Okay
    Sachin: There go to Site Manager>File manager
    Sachin: There will be a file there named Muse_manifest.xml
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    Sarah: So in the Adobe Admin Console, underneath Site Manager, I see Web Forms and System E-mails. No file manager?
    Sachin: Please hover the muse on your name at top right corner and click  on My details.
    Sarah: Okay, yes.
    Sachin: Now scroll down  and check the option that says Enable online content editing (incompatible with Muse)
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    Sarah: What does this do, and why does it say it is incompatible with Muse?
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    Sarah: Okay, thank you.
    Sarah: I see the File Manager now
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    Sarah: Okay, could you please explain to me what deleting that particular file is supposed to do? I am just very interested in how this works.
    Sachin: This file contains the information about your last upload.
    Sachin: Deleting it will make sure that "ALL" the files are uploaded again from Muse.
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    Sarah: I will publish a trial site.
    Sarah: Wait until tomorrow.
    Sarah: Publish again. If I have an issue, I can log-in to the admin console for this particular trial site and go to Site Manager --> File Manager, and delete muse_manifest.xml.
    Sachin: I will create a case for you and you can respond to the case.
    Sachin: Correct.
    Sarah: After that, I will try publishing again and see if it resolves the issue.
    Sarah: That would be great, thank you Sachin.
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