Zen Micro Connection Problems , PLEASE H

My zen micro is not detected by Media Explorer, Windows Media Player and not detected when trying to update the firmware. I have read through all post telling you to edit your regeistry, various windows updates but still no luck. It tells me thats its connected in the Device manager but no programmes detect it. It was fine before i re formatted now its just a real pain :/?I get this when the player is connected and click on the PMD(portable media devices)?in control panel?http://img59.imageshack.us/img59/889/zen7yq.jpg?which send me to this site which is completely useless?http://www.microsoft.com/windows/win...s/default.mspx?Please I really need some help ?

any ideas :?

Similar Messages

Zen micro connection problem. please he

Hey all,
So my 5gb zen micro had the headphone jack problem and i sent it back for replacement. I've just got it back today and tried to load songs into it but my zen micro could not be detected by the computer. My previous zen micro was version .0.03 (purchased in december 2004). my new zen micro is version ..0.
please help, thanks!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

Zen Micro Photo Problems- Please He

Hi all, I have enjoyed my zen micro photo for the past year with relati'vely little problem, but recently when i plug the zen in, it won't light up nor charge and seems like the computer didn't even know it's plugged in. Another serious problem is that if i do get it to charge, after i remove the zen from the computer, it won't turn back on! and it also keeps shutting down by itself if the heaven was merciful that day and the zen managed to turn on. Any solutions? Please help me!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

Zen Micro connection problems with media explorer (my soluti

Hi all,
just wanted to share you my sollution to the connection probs with my Zen Micro. I have installed the MTP version of the firmware and found out it did connected to my machien (media player sync works) however media explorer was not able to install properly (it could not detect the device during install).
I found out that if I closed Acti'vesync (so it is not using the USB probing) it could detect the Zen Micro during install and media explorer installed properly. After this it only detects the zen micro whenever Acti'vesync is not syncing with my PPC or smartphone.
So therefore my sollution to this problem. Make sure Acti'veSync is not connected with a device thorugh USB.

What is "Acti'veSync?" I have installed the firmware and NapsterToGo and WMP recognize my Zen Micro but Zen Explorer does not. Maybe this will work for me. I didn't install CreativeMediaSource.

Help on Zen Micro connecti

Hello, Im using Window XP pro. and after fully charged my Zen Micro, I wanted to put music on there... but for some reason when I connect my Zen Micro and open the Zen Micro Media Explorer it says "Your product is not connected. Please connect your Zen Micro" I've been looking around the forum for other people's problem... They have they same problem but they are using ME window, I tried using their method but it does not work. I have a Zen Micro 6GB. Please help me.

Just to keep the other thread clean, I replied here...
Read <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>this[/url]
Make sure you have Windows Media Player 0 installed as well as Service Pack or 2 for Windows XP. Make sure you download the 3 hotfixes, checked for wdfmgr.exe, and also changed the registry. Open up Device Manager (Control Panel -> Perfom & Mainten -> System -> Hardware tab -> Device Manager), or if your lazy like me: Start, Run, devmgmt.msc, but I like to use Windows Key + PauseBreak -> Hardware tab -> Device Manager.
Anyway check if you see the Micro listed and if you see any exclamation marks on it.
But DO NOT USE RELOAD FIRMWARE. It will not help your situation.Message Edited by DM on 2-3-2005 05:27 PM

Creative Zen Micro Firmware problem: "Device not connected, please connect your devi

After an exhausti've search, I've found the fix for losing your firmware and not being able to update it via download from the creative.com. To explain my problem, I had issues with my device connectivity, so I tried to option of reloadinging my firmware via Recovery Mode (option 3, 'Reload Firmware'). After selecting this option, I tried to download and update my firmware via the creative.com website. The module to update my firmware displayed the error message "Device not connected, please connect your device." After about 2 hours of trying various suggested fixes, I found a relati'vely easy fix by running together various suggestions I found for other problems. First rollback your Windows Media Player (WMP) via the instructions found on this page: http://www.auditmypc.com/uninstall-m...layer0beta.asp. Restart your computer after rolling back WMP.
When your compter restarts, insert the "playsforsure" CD labeled "Easy Start CD." Follow the directions for reinstalling WMP. After WMP is reinstalled, restart again. When the computer restarts, return to the CD and follow the directions in the prompt. Reconnect your device when prompted. Once you reconnect your device, it may not function right away. If this is the case, go to the 'Start' button, under 'Control Pannel,' select 'System.' Under 'System' select 'Hardware' and then 'Device Manager.' Find your portable device under 'Uni'versal Serial Bus controllers.' Click on your device and select 'Uninstall' from the small icons at the top of the window. When this is completed, unplug and plug your device back in. After this is done, click on 'Scan for hardware changes,' also a small icon at the top of the window. If your device had the problem mine did, it should now be recognized. Go back to the Creative website and download the latest firmware. The module should now find your player without any problems.
The only thing I can figure is that the "playsforsure Easy Start CD" must have a device driver that solves the problem that you can't find anywhere else. I hope this helps someone out there (tech support was telling me that I was going to have to ship my device back to the company I bought it from to get it exchanged...which would have taken at least a month, I'm sure). Good luck to you all.

For all of you non-technical Micro owners:
I found a fix for this that I hope will help others out.
When I want to Sync tracks to My Zen using Yahoo Jukebox or WMP, I simply reboot my machine with the device PLUGGED IN. After Windows starts up, my applications recognize that the Zen Micro is connected. Good Luck.

ZEN MICRO CONNECTION DETECTION & FIRMWARE PROBLEM! Please help

Last night i installed the new 'plays for sure' firmware for my creative zen micro 4gb. I have windows media player 0 and my system is running service pack 2 by the way.
The firmware installed fine and i went on media player to transfer all my music back onto the player.
This took ages! But it said it was on there ok.
Just to be sure i went into the E dri've- for the first time the player had registered there so i could check everythign went on ok.
All the music was there just fine.
I disconnected it from the PC and turned it on... and it's completely empty! I went to information in the player to check that what i was seeing was true and the player just crashed. The only way to turn it off was to remove the battery.
I have reinstalled the driver and reconnected the player and windows xp does the noise to let me know the player is connected... but it isnt being detected by media player and it doesnt come up in My Computer.
Please help asap!!! Sorry this is a long post!!!
L

Lenni wrote:
Just to be sure i went into the E dri've- for the first time the player had registered there so i could check everythign went on ok.
This is the odd part. If you copied to the E dri've you must have copied to the USB mass storage area of the player (the player can be configured with up to 4Gb of USB mass storage that's ONLY for data files). The player should appear as a device in Windows Explorer for the audio part, so copy the files to that, NOT to the E dri've.

Very Weird Problem Zen Micro...Please Help

So I accidently dropped my zen micro really hard and now when I turn it on, it takes me to the creative copywrite beggining and then it goes to just creative with nothing else on the screen and doesn't move from there as if its frozen. I've tried rescue mode, clean disk, but it's taking over 45-60 minutes and still nothing, just scan disk. I had about 800 songs. I could care less about the songs, I just want the dam thing to work already. Any Help would be of much appreciation, pleasssee and thank you.

You're pretty much hosed. Even if its under warranty, Creative will likely view the damage as due to dropping and, therefore, not covered. I'm not sure what the repair charges will be, but it won't be cheap.

Need Help Urgently Zen Micro "Firmware Problem&qu

Hello,
I've had my Zen Micro for a year now and due to a "screw up" when i start my player it displays the error "Firmware Problem" and start up in recovery mode. When I try to reload the firmware the update application on my pc it says "Your player is not connected" now can I fix this so I can start using my wonderful Zen again?
PC Specs If needed: Windows Media Center Service Pack 2

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Just Got a Refurb Zen Micro, Can Anyone Please Help - Clic

Hi all,
Just got a Zen Micro 6GB refurb today, when i first tried it (before hooking upto a PC) the clicker didnt work. I hooked it upto my PC and transferred some tracks, when i disconnected however my device started playing up.
When i turned the device on the screen glowed blue for 5 or so seconds, and then turned off. My first (panicked) thought was that the player was updating its firmware when i had unplugged it, although it didnt mention this anywhere.
What was interesting however was while the device was in this "blue screen" mode, when i scrolled up and down the clicker made a clicking sound, even though i couldnt see what i was scrolling because the screen was dead apart from the backlight. This proved that the clicker did physically work.
I reconnected to the PC in some vein hope of fixing it, and after a couple of on/off cycles it booted, and has worked fine since, however when i set the clicker on it still wont click.
I am interested as to if anyone has any ideas as to how to possibly fix my clicker problem. I know it will physically work as i've heard it click when my device crashed, i reckon a bad firmware flash has stopped my clicker clicking.
Can anyone recommend me a particular firmware please, everyone said to stay away from the latest PlaysForSure firmware on my old Zen Xtra, and apparently it bricked lots of devices, so im a bit apprehensi've about getting the latest release.
If anyone can help me fix my clicker please i would be most grateful as i dont want to send my little player back.
Thanks!

Have you followed the installation instructions?
Step :Insert the battery
Step 2:Set up the software
Turn on your computer.
You must log in as an administrator in Windows ? before you can set up the
software.For more information,refer to your operating system?s online
Help.
2 Insert the Installation and Applications CD into your CD-ROM/DVD-ROM
dri've.
Your CD should start automatically. If it does not,follow the steps below:
i.Double-click the My Computer icon.
ii.Right-click the CD-ROM/DVD-ROM dri've icon,and then click
Autoplay .
3 Follow the instructions on the screen.
4 When prompted,restart your computer.
WARNING DO NOT connect your player to your computer before setting up the
software.
Step 3:Charge the battery
Connect your player to your computer?s USB port with the supplied USB
cable.
2 When the battery is charging,the battery charging icon flashes on the
Organic Light Emitting Diode (OLED)display.
3 Disconnect your player from your computer when the battery is fully
charged and you see on your player ?s OLED display.Fully charging your
player takes approximately fi've hours. If your fully charged player remains
connected to your computer for a prolonged period,the OLED display
blanks out automatically to save battery power.
NOTE:
? For continuous battery charging using the USB port,make sure
your computer is not in power conservation mode.For more
information on power conservation modes,refer to your
operating system's Help.
? Connect to a computer USB port only;avoid connecting to a USB
hub.
?For express battery charging without using your computer,
purchase the Zen MicroPhoto Power Adapter or Uni'versal Travel
Adapter.

Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

Zen Micro "Firmware Problem&qu

Okay guys, I need your help. I have a 4 GBsilver Zen Micro (not photo). This is my second one. The original one had headphone jack issues. So I've had this unit for about 0 months. Now, yesterday I was listening to the Talking Heads when it froze up. I didn't drop it, it just froze. So I took the battery out and put it back in. It said Rebuilding Library. Okay, fine,. this has happened before. But, then the status bar froze up about 3/4 the way to the end. Then about 3 minutes later, the screen says "Firmware Problem." What should I do? Should I reinstall the firmware? Where do i get it from?

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen Micro - Firmware Problem on start

Hi, I have recently begun getting an error on my Zen Micro about a "Firmware Problem". When I switch on my MP3 Player it goes into the normal startup procedure, Copyright and?Creative logo but than I get an error message saying, "Firmware Problem". When in this error message I am unable to do anything, the computer will not detect it and I cannot get into safe mode or the main menu. Please help!

Go to the website download page and download firmware version .xx.xx. Disconnect the player from the computer and access the player Rescue mode. Select Reload OS option and wait for prompting to connect the player. After that, run the firmware update you have downloaded.
Jason

Zen Micro Connection "the device is not connect

When I connect my Zen Micro in my computer the Zen Micro Media Explorer says that "the device is not connected. Please connect your Zen Micro to the computer" My battery is full. I read the instruction book and It said when you connect the Zen Micro in, Creative MediaSource or Windows Media Player starts up automatically... but nothing happens when I connect my Zen Micro. Please help.

Hey, i have this same problem...well i did...im not sure :smileyindifferent:
At first i followed the instructions on how to install the mp3 (micro) etc etc, i followed it to perfection. When it came to using the software on the disc, i found alot of problems, mainly that my Micro "apparently" was not connected, according to my Creative Media Source/Organiser etc.
Anyway, after i downloaded loads of different updates etc, and basically fiddled about, i got WMP to recognise it!! BREAK THROUGH!!
Alot of other ppl i know have had this same trouble as i and as loads of you are, so i would recommend using WMP, works fine, only downfall is I DON'T KNOW HOW TO MAKE PLAYLISTS :angry:
As fussy as i am, this isn't good enough for me, i want the software to recognise it so i can take full advantage of my new Micro.
So, i need advice, shall i quit while im ahead, or will someone gve me some help to resolve this problem?
And if the later, what the hell shall i do?

~Shaun~

Zen Micro Firmware problems ***FIXED

Like many of you I had the problem of updating my firmware, only to have it fail and then read "Firmware error" when you try to restart the device. The end result is what appears to be a dead Zen Micro and the PC cannot recoginze it. Well with the help of SSR I finally fixed the problem.
** Please note I am using Windows XP Pro with Service Pack 2 installed
"Firmware error"
The way to fix it is simple. Download and reinstall Windows Media Player 0. I already had it installed, but I reinstalled it anyway. Then go into your Device Manager and right click on your !Creative Zen Mirco and update the drivers. The system will now find the new drivers (MTP?MPT?) and you have connectivity with your Zen again.
Now you'll want to rollback the firmware to .0. You can try to do 2.2 but it will fail every time because the device thinks you already have it, and overriding it will result in "firmware update failed".
Once you have .0 installed again, you can then update the firmware to 2.2.
After it is installed, take out the battery and boot into recovery mode. Choose REBOOT as your option and nothing else. This will rebuild the file library and complete your firmware upgrade.
Now you have a Zen Micro 2.2 that your COMPUTER will detect but your software will not. That said, you need to go to the download section and download the following software.
Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource (9.72 MB)
Creative MediaSource Player/Organizer 3.30.2
Creative Zen Micro Media Explorer Web Update
Creative MediaSource Plugin for PlaysForSure devices (version .00.8)
I reccomend installing then each one at a time, then rebooting as the system says and moving on to the next one.
When you are all finished, plug in your Zen Micro and it should be working. Let me know if you have any other questions.
Message Edited by eazysct on 2-3-2005 07:50 AM
Message Edited by eazysct on 2-3-2005 08:27 AM

dennis75 wrote:
Hi,
I also have the problem with the recognition of my zen micro by my PC.
It started when I tried to update to firmware version 2.2.02.
During the update-procedure... it would not go any further, so after half an hour of waiting I clicked on close.
Since then My pc does not recognize my zen!!
When I look at my info in the zen it says it has 2.2.02 installed.
I have tried the following already:
) Install firmware ..0 -> Did not work because it says: please attach zen.
2) ReInstall MediaPlayer 0 -> Did not work... still: "no machine attached".
3) Go to device manager and update driver -> Here it can see the zen and i updated the driver, but still..when I try to update the firmware back to ..0 it says: please attach zen.
PLEASE HELP!!!
Best regards,
Dennis
Just to eliminate one possibility: do you have Windows XP with Service Pack or 2 and Windows Media Player 0 installed on your computer? The reason I ask is that Version 2.x firmware will not work with other versions of Windows or WMP.

Zen Micro Connection Problems , PLEASE H

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