"access restrictions" did not work sometimes when using 3-tier DeskI.

My customer found that "access restrictions" did not work sometimes when using 3-tier DeskI.
But this issue can be solved by logging on from another machine, or restarting the DeskI.
For I can reproduce this issue, so I just want to know that:
1.What is it probably related to?
2.If this issue happens again, what can I suggest my customer for tracking it?
For example, get some log files from servers etc.
Thanks!

Hi Sarah,
Also you can try the following solution.
1. Import the universe.
2. Go to manage access restrictions
3. Remove the restriction .
4. Again create the rescrition and unchecked the " limit size of result set to"
5. Now assign it to the unlimited results group ( this is the name of
the group we have given to those users who should be able to retrieve
more than X rows)
6. Now we save the universe. (Dont export the universe).
I hope this will help you.
Regards,
Sarbhjeet Kaur

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