An issue about queues and context

Hi all
I have a value form one queue with some context and I want to add the same context to another queue
I have this starting point in the first queuecwith context after each number
30
30
10
10
20
20
10
10
10
10
90
90
10
10
And in the other queue
100
100
100
100
100
100
100
100
100
100
100
600
100
100
100
100
100
100
The color indicate the context change.
I want to give the same context of the first queue to the second queue because I am mapping one to one field into the target node.
The second queue is longer than the first one but that is ok as long as I can get the first value to right context of the first queue
Thanks

HI again
Do I have to use the format by key insted of changing the context.
I have tried but I am getting this error
formatByExample: Queues do not have the same number of values] in class com.sap.aii.mappingtool.flib7.NodeFunctions method
It is quit a copmlex mapping , I do not think I can use format by key.
any idea how to change the context
Thanks

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Hello
I know that new topic about fonts, firefox etc. shows once at week but ...
See at my probem:
Firefox@ArchLinux part 1
http://img265.imageshack.us/img265/4097/linuxl.png
Firefox@Windows 7 part1
http://img21.imageshack.us/img21/4931/beztytuujvc.jpg
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My ~/.fonts.conf. (It's from this forum, i think from user @berbs - his one of xorg_font guru )
<?xml version="1.0"?>
<!DOCTYPE fontconfig SYSTEM "fonts.dtd">
<fontconfig>


<alias>
<family>serif</family>
<prefer>
<family>DejaVu Serif</family>
<family>Bitstream Vera Serif</family>
</prefer>
</alias>
<alias>
<family>sans-serif</family>
<prefer>
<family>DejaVu Sans</family>
<family>Bitstream Vera Sans</family>
<family>Verdana</family>
<family>Arial</family>
</prefer>
</alias>
<alias>
<family>monospace</family>
<prefer>
<family>DejaVu Sans Mono</family>
<family>Bitstream Vera Sans Mono</family>
</prefer>
</alias>

<selectfont>
<rejectfont>
<pattern>
<patelt name="scalable">
<bool>false</bool>
</patelt>
</pattern>
</rejectfont>
</selectfont>

<match name="family" target="pattern">
<test name="family" qual="any">
<string>Luxi Sans</string>
</test>
<edit name="family" mode="assign">
<string>Liberation Sans</string>
</edit>
</match>

<match target="font">
<edit name="embeddedbitmap" mode="assign">
<bool>false</bool>
</edit>
</match>

<match target="pattern" name="family">
<test qual="any" name="family"><string>fixed</string></test>
<edit name="family" mode="assign"><string>monospace</string></edit>
</match>





<match target="font">
<edit name="rgba" mode="assign"><const>rgb</const></edit>
<edit name="autohint" mode="assign"><bool>false</bool></edit>
<edit name="antialias" mode="assign"><bool>true</bool></edit>
<edit name="hinting" mode="assign"><bool>true</bool></edit>
<edit name="hintstyle" mode="assign"><const>hintmedium</const></edit>
<edit name="lcdfilter" mode="assign"><const>lcddefault</const></edit>
</match>




<match target="font">
<test name="weight" compare="more"><const>medium</const></test>
<edit name="autohint" mode="assign"><bool>false</bool></edit>
</match>


<match name="family" target="pattern">
<test name="family" qual="any">
<string>Courier</string>
</test>
<edit name="lcdfilter" mode="assign"><const>lcdlegacy</const></edit>
</match>

<match name="family" target="pattern">
<test name="family" qual="any">
<string>Courier New</string>
</test>
<edit name="lcdfilter" mode="assign"><const>lcdlegacy</const></edit>
</match>

<match name="family" target="pattern">
<test name="family" qual="any">
<string>Candara</string>
</test>
<test compare="less_eq" name="size">
<double>10</double>
</test>
<test name="weight" compare="more">
<const>medium</const>
</test>
<edit name="embolden" mode="assign">
<bool>true</bool>
</edit>
</match>

<match target="font">
<test compare="eq" name="family">
<string>Consolas</string>
</test>
<edit mode="assign" name="hintstyle">
<const>hintslight</const>
</edit>
</match>
<match target="font">
<test compare="eq" name="family">
<string>Inconsolata</string>
</test>
<edit mode="assign" name="hintstyle">
<const>hintslight</const>
</edit>
</match>

<match target="font">
<test compare="eq" name="family">
<string>Andale Mono</string>
</test>
<edit mode="assign" name="hintstyle">
<const>hintfull</const>
</edit>
<test compare="less" name="weight">
<const>medium</const>
</test>
<test compare="less_eq" name="pixelsize">
<double>7</double>
</test>
<edit mode="assign" name="antialias">
<bool>false</bool>
</edit>
</match>
<match target="font">
<test compare="eq" name="family">
<string>Arial</string>
</test>
<edit mode="assign" name="hintstyle">
<const>hintfull</const>
</edit>
<test compare="less" name="weight">
<const>medium</const>
</test>
<test compare="less_eq" name="pixelsize">
<double>7</double>
</test>
<edit mode="assign" name="antialias">
<bool>false</bool>
</edit>
</match>
<match target="font">
<test compare="eq" name="family">
<string>Comic Sans MS</string>
</test>
<edit mode="assign" name="hintstyle">
<const>hintfull</const>
</edit>
<test compare="less" name="weight">
<const>medium</const>
</test>
<test compare="less_eq" name="pixelsize">
<double>7</double>
</test>
<edit mode="assign" name="antialias">
<bool>false</bool>
</edit>
</match>
<match target="font">
<test compare="eq" name="family">
<string>Georgia</string>
</test>
<edit mode="assign" name="hintstyle">
<const>hintfull</const>
</edit>
<test compare="less" name="weight">
<const>medium</const>
</test>
<test compare="less_eq" name="pixelsize">
<double>7</double>
</test>
<edit mode="assign" name="antialias">
<bool>false</bool>
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</match>
<match target="font">
<test compare="eq" name="family">
<string>Impact</string>
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<edit mode="assign" name="hintstyle">
<const>hintfull</const>
</edit>
</match>
<match target="font">
<test compare="eq" name="family">
<string>Times New Roman</string>
</test>

<edit name="lcdfilter" mode="assign"><const>lcdlegacy</const></edit>
<edit mode="assign" name="hintstyle">
<const>hintfull</const>
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</match>
<match target="font">
<test compare="eq" name="family">
<string>Trebuchet MS</string>
</test>
<edit mode="assign" name="hintstyle">
<const>hintfull</const>
</edit>
<test compare="less" name="weight">
<const>medium</const>
</test>
<test compare="less_eq" name="pixelsize">
<double>7</double>
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<edit mode="assign" name="antialias">
<bool>false</bool>
</edit>
</match>
<match target="font">
<test compare="eq" name="family">
<string>Verdana</string>
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<edit mode="assign" name="hintstyle">
<const>hintfull</const>
</edit>
<test compare="less" name="weight">
<const>medium</const>
</test>
<test compare="less_eq" name="pixelsize">
<double>7</double>
</test>
<edit mode="assign" name="antialias">
<bool>false</bool>
</edit>
</match>
<match target="font">
<test compare="eq" name="family">
<string>Webdings</string>
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<edit mode="assign" name="hintstyle">
<const>hintfull</const>
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My xorg.conf
# nvidia-xconfig: X configuration file generated by nvidia-xconfig
# nvidia-xconfig: version 1.0 (buildmeister@builder62) Wed May 27 01:58:49 PDT 2009
Section "ServerLayout"
Identifier "Layout0"
Screen 0 "Screen0"
InputDevice "Keyboard0" "CoreKeyboard"
InputDevice "Mouse0" "CorePointer"
EndSection
Section "Files"
EndSection
Section "InputDevice"
# generated from default
Identifier "Mouse0"
Driver "mouse"
Option "Protocol" "auto"
Option "Device" "/dev/psaux"
Option "Emulate3Buttons" "no"
Option "ZAxisMapping" "4 5"
EndSection
Section "InputDevice"
# generated from default
Identifier "Keyboard0"
Driver "kbd"
EndSection
Section "Monitor"
Identifier "Monitor0"
VendorName "Unknown"
ModelName "Unknown"
HorizSync 28.0 - 33.0
VertRefresh 43.0 - 72.0
Option "DPMS"
DisplaySize 444 277 # 96 DPI @ 1680x1050
EndSection
Section "Device"
Identifier "Device0"
Driver "nvidia"
VendorName "NVIDIA Corporation"
Option "NoDDC" "true"
Option "UseEdidDpi" "false"
Option "DPI" "96 x 96"
EndSection
Section "Screen"
Identifier "Screen0"
Device "Device0"
Monitor "Monitor0"
DefaultDepth 24
SubSection "Display"
Depth 24
EndSubSection
EndSection
Section "Extensions"
Option "Composite" "Enable" # for 3D, alpha desktop effects
EndSection
Section "DRI"
Mode 0666 # helps flash performance
EndSection
I even used cairo,libxft,... - hacks "-ubuntu", but my issue was still there Now I have clean that packages, without "-ubuntu".
I've copied TTF fonts from W7 into my Arch.
I have up to date system under Gnome 2.28.
Sorry for my gramma

Gen2ly wrote:adding a whole slew of things probably not doing much good
Now, why on Earth would I do that? Think I'm creating this file at random?? I'm continually testing and refining the rules. The purpose of the rules is to compensate for fontconconfig's inability to do such tweaking automatically. The end result is that fonts look better - I'm surprised that I need to point this out, it should be blatantly obvious.
hintslight should be used until the mid or up to the upper 100dpi range
That's meaningless by itself, you must include pixelsize in the equation. The majority of Microsoft's fonts, as well as various other fonts, actually look better when small using hintfull.
is a hack... Simplify, simplify, simplify.
Well, yeah, of course, it would be great if fontconfig did all the tweaking for us - but it doesn't. Fonts vary greatly, so fontconfig needs to be told the best ways to render various fonts, at various sizes/weights. You don't seem to understand this point, judging by this and your other posts regarding fonts - same as skottish, IIRC. Don't you guys have eyes?
Anyway, here's my current ~/.fonts.conf, which continues to be improved.

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Hi all,
MY scenorio is from source i get multiple instances and each instance i need to pass to different fields od target
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Regards,
jyothi

Hi all,
MY scenorio is from source i get multiple instances and each instance i need to pass to different fields od target
in one source instance i may get multiple values which i have to create multple nodes under one target instance.
my source xml looks like below:each ItemRegistration is one item at target
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- <CustomFieldsSegment>
- <CustomFields Name="ForeignLanguageonPackaging">
<Value Qualifier="en">English</Value>
<Value Qualifier="fr">French</Value>
</CustomFields>
- <CustomFields Name="LayerHeight">
<Value>5.0</Value>
</CustomFields>
- <CustomFields Name="LayerHeightUOM">
<Value Qualifier="IN">Inches</Value>
</CustomFields>
</CustomFieldsSegment>
</TargetMarketData>
</ItemRegistration>
-<ItemRegistration>
- <CustomFieldsSegment>
- <CustomFields Name="ForeignLanguageonPackaging">
<Value Qualifier="en">English</Value>
<Value Qualifier="fr">French</Value>
</CustomFields>
- <CustomFields Name="LayerHeight">
<Value>5.0</Value>
</CustomFields>
- <CustomFields Name="LayerHeightUOM">
<Value Qualifier="IN">Inches</Value>
</CustomFields>
</CustomFieldsSegment>
</TargetMarketData>
</ItemRegistration>
</Payload>
</ns:MT_TradeItemsExport>
in the above xml the first custom field has qualifier "en' and "fr"
i need to create 2 nodes under one target field.
example:
<AttrMany Name="ForeignLanguageonPackaging">
<Value ="en">en</Value>
<Value ="fr">fr</Value>
</AttrMany>
int eh source node <CustomFields Name="ForeignLanguageonPackaging"> may come in any matter .doesnt come always first
and i wrote udf like below:
public void queue(String] a,String[ b,String[] c,ResultList result,Container container){
// write your code here
AbstractTrace traceObj = container.getTrace();
int baseArrayIndex = 99;
int ccCount = 0;
boolean isfound = false;
for (int i = 0; i < a.length; i++) {
isfound = false;
if (a.equals(c[0])) {
baseArrayIndex = i;
traceObj.addInfo("initial "+ i);
for (int j = 0; j < b.length; j++) {
if (b[j].equals(ResultList.CC)) {
ccCount++;
} else {
if ( baseArrayIndex == ccCount ) {
result.addValue(b[j]);
traceObj.addInfo("result "+ b[j]);
isfound = true;
if (!isfound)
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if i have only one item at the source it is working but when 2items are comming from the source my udf is not working.
can anyone help me if you have faced the similar problem or who is fimilar like this kind.
Regards,
jyothi
Edited by: jyothi vonteddu on Oct 21, 2009 9:14 PM
Edited by: jyothi vonteddu on Oct 21, 2009 9:22 PM

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Per-App Interval Since Last Report: 108161 sec
Per-App Crashes Since Last Report:   63
Anonymous UUID:                      A4BB853B-CB94-48AE-BF10-FDCE53BC72B6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1
Application Specific Information:
abort() called
Thread 0: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                       0x00007fff85dd92da mach_msg_trap + 10
1   libSystem.B.dylib                       0x00007fff85dd994d mach_msg + 59
2   com.apple.CoreFoundation                0x00007fff838b7932 __CFRunLoopRun + 1698
3   com.apple.CoreFoundation                0x00007fff838b6dbf CFRunLoopRunSpecific + 575
4   com.apple.HIToolbox                     0x00007fff8033c9f6 RunCurrentEventLoopInMode + 333
5   com.apple.HIToolbox                     0x00007fff8033c7fb ReceiveNextEventCommon + 310
6   com.apple.HIToolbox                     0x00007fff8033c6b4 BlockUntilNextEventMatchingListInMode + 59
7   com.apple.AppKit                        0x00007fff87f13e64 _DPSNextEvent + 718
8   com.apple.AppKit                        0x00007fff87f137a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9   com.apple.Safari                        0x00000001000162f4 0x100000000 + 90868
10 com.apple.AppKit                        0x00007fff87ed948b -[NSApplication run] + 395
11 com.apple.AppKit                        0x00007fff87ed21a8 NSApplicationMain + 364
12 com.apple.Safari                        0x000000010000a1c0 0x100000000 + 41408
Thread 1 Crashed:
0   libSystem.B.dylib                       0x00007fff85e4be4e __semwait_signal_nocancel + 10
1   libSystem.B.dylib                       0x00007fff85e4bd50 nanosleep$NOCANCEL + 129
2   libSystem.B.dylib                       0x00007fff85ea86a2 usleep$NOCANCEL + 57
3   libSystem.B.dylib                       0x00007fff85ec7cd4 abort + 93
4   libstdc++.6.dylib                       0x00007fff806c75d2 __tcf_0 + 0
5   libobjc.A.dylib                         0x00007fff87c61d3d _objc_terminate + 120
6   libstdc++.6.dylib                       0x00007fff806c5ae1 __cxxabiv1::__terminate(void (*)()) + 11
7   libstdc++.6.dylib                       0x00007fff806c5b16 __cxxabiv1::__unexpected(void (*)()) + 0
8   libstdc++.6.dylib                       0x00007fff806c5bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
9   libstdc++.6.dylib                       0x00007fff80681a3e std::__throw_length_error(char const*) + 127
10 libstdc++.6.dylib                       0x00007fff806ac3fe std::string::append(char const*, unsigned long) + 82
11 .ExpressAssist.so                       0x00000001007621bc dylibmain + 5910
12 com.apple.CFNetwork                     0x00007fff8513156f HTTPReadFilter::readHeaderBytes(StreamReader*, unsigned char, unsigned char*, long, CFStreamError*) + 421
13 com.apple.CFNetwork                     0x00007fff851324e4 HTTPReadFilter::canReadNoSignal(StreamReader*, CFStreamError*, unsigned char) + 110
14 com.apple.CFNetwork                     0x00007fff850e0780 HTTPReadFilter::streamCanRead(__CFReadStream*) + 90
15 com.apple.CFNetwork                     0x00007fff850e08f6 HTTPReadFilter::socketReadStreamCallback(unsigned long) + 122
16 com.apple.CFNetwork                     0x00007fff850e0867 HTTPReadFilter::_httpRdFilterStreamCallBack(__CFReadStream*, unsigned long, void*) + 49
17 com.apple.CoreFoundation                0x00007fff83919373 _signalEventSync + 115
18 com.apple.CoreFoundation                0x00007fff839192e4 _cfstream_solo_signalEventSync + 116
19 com.apple.CoreFoundation                0x00007fff83919224 _CFStreamSignalEvent + 740
20 com.apple.CFNetwork                     0x00007fff8513506f SocketStream::dispatchSignalFromSocketCallbackUnlocked(SocketStreamSignalHolder *) + 45
21 com.apple.CFNetwork                     0x00007fff850ca494 SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 224
22 com.apple.CFNetwork                     0x00007fff850ca37e SocketStream::_SocketCallBack_stream(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 96
23 com.apple.CoreFoundation                0x00007fff838e1bea __CFSocketDoCallback + 634
24 com.apple.CoreFoundation                0x00007fff838e15eb __CFSocketPerformV0 + 315
25 com.apple.CoreFoundation                0x00007fff838b9401 __CFRunLoopDoSources0 + 1361
26 com.apple.CoreFoundation                0x00007fff838b75f9 __CFRunLoopRun + 873
27 com.apple.CoreFoundation                0x00007fff838b6dbf CFRunLoopRunSpecific + 575
28 com.apple.CFNetwork                     0x00007fff850e33b8 HTTPNetStreamInfo::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 278
29 com.apple.CoreFoundation                0x00007fff838a706c CFReadStreamRead + 748
30 .ExpressAssist.so                       0x0000000100762167 dylibmain + 5825
31 com.apple.CFNetwork                     0x00007fff85134778 HTTPReadStream::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 82
32 com.apple.CoreFoundation                0x00007fff838a706c CFReadStreamRead + 748
33 .ExpressAssist.so                       0x00000001007617f5 dylibmain + 3407
34 .ExpressAssist.so                       0x000000010075fde6 0x100758000 + 32230
35 .ExpressAssist.so                       0x00000001007614bb dylibmain + 2581
36 .ExpressAssist.so                       0x0000000100764c8b dylibmain + 16869
37 .ExpressAssist.so                       0x0000000100769bf6 dylibmain + 37200
38 libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
39 libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 2:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 3:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 4:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 5:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 6:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 7:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 8:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 9:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 10:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 11:
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   .ExpressAssist.so                       0x0000000100769d67 dylibmain + 37569
3   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
4   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 12: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                       0x00007fff85df216a kevent + 10
1   libSystem.B.dylib                       0x00007fff85df403d _dispatch_mgr_invoke + 154
2   libSystem.B.dylib                       0x00007fff85df3d14 _dispatch_queue_invoke + 185
3   libSystem.B.dylib                       0x00007fff85df383e _dispatch_worker_thread2 + 252
4   libSystem.B.dylib                       0x00007fff85df3168 _pthread_wqthread + 353
5   libSystem.B.dylib                       0x00007fff85df3005 start_wqthread + 13
Thread 13: com.apple.CFSocket.private
0   libSystem.B.dylib                       0x00007fff85e1ce92 select$DARWIN_EXTSN + 10
1   com.apple.CoreFoundation                0x00007fff838d9498 __CFSocketManager + 824
2   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
3   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 14: WebCore: IconDatabase
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   com.apple.WebCore                       0x00007fff869951b9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3   com.apple.WebCore                       0x00007fff869912bc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
5   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 15: Safari: SafeBrowsingManager
0   libSystem.B.dylib                       0x00007fff85dd92da mach_msg_trap + 10
1   libSystem.B.dylib                       0x00007fff85dd994d mach_msg + 59
2   com.apple.CoreFoundation                0x00007fff838b7932 __CFRunLoopRun + 1698
3   com.apple.CoreFoundation                0x00007fff838b6dbf CFRunLoopRunSpecific + 575
4   com.apple.Safari                        0x000000010002f899 0x100000000 + 194713
5   com.apple.Safari                        0x000000010002f829 0x100000000 + 194601
6   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
7   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 16:
0   libSystem.B.dylib                       0x00007fff85dd92da mach_msg_trap + 10
1   libSystem.B.dylib                       0x00007fff85dd994d mach_msg + 59
2   com.apple.CoreFoundation                0x00007fff838b7932 __CFRunLoopRun + 1698
3   com.apple.CoreFoundation                0x00007fff838b6dbf CFRunLoopRunSpecific + 575
4   com.apple.Foundation                    0x00007fff8367707f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5   com.apple.Foundation                    0x00007fff835f80a5 __NSThread__main__ + 1429
6   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
7   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 17: WebCore: LocalStorage
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   com.apple.JavaScriptCore                0x00007fff81c8b1a0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3   com.apple.WebCore                       0x00007fff86ce5dd1 WebCore::LocalStorageThread::threadEntryPoint() + 193
4   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
5   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 18: Safari: SnapshotStore
0   libSystem.B.dylib                       0x00007fff85e13fca __semwait_signal + 10
1   libSystem.B.dylib                       0x00007fff85e17de1 _pthread_cond_wait + 1286
2   com.apple.JavaScriptCore                0x00007fff81c8b1a0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3   com.apple.Safari                        0x00000001001be869 0x100000000 + 1828969
4   com.apple.Safari                        0x000000010004737b 0x100000000 + 291707
5   com.apple.Safari                        0x00000001000471f9 0x100000000 + 291321
6   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
7   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 19:
0   libSystem.B.dylib                       0x00007fff85dd92da mach_msg_trap + 10
1   libSystem.B.dylib                       0x00007fff85dd994d mach_msg + 59
2   com.apple.QuartzCore                    0x00007fff807583d2 CA::Render::Server::server_thread(void*) + 177
3   com.apple.QuartzCore                    0x00007fff80758312 thread_fun + 34
4   libSystem.B.dylib                       0x00007fff85e12536 _pthread_start + 331
5   libSystem.B.dylib                       0x00007fff85e123e9 thread_start + 13
Thread 20:
0   libSystem.B.dylib                       0x00007fff85df2f8a __workq_kernreturn + 10
1   libSystem.B.dylib                       0x00007fff85df339c _pthread_wqthread + 917
2   libSystem.B.dylib                       0x00007fff85df3005 start_wqthread + 13
Thread 1 crashed with X86 Thread State (64-bit):
rax: 0x000000000000003c rbx: 0x0000000100c2d5d0 rcx: 0x0000000100c2d588 rdx: 0x0000000000000001
rdi: 0x0000000000000c03 rsi: 0x0000000000000000 rbp: 0x0000000100c2d5c0 rsp: 0x0000000100c2d588
   r8: 0x0000000000000000   r9: 0x0000000000989680 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000000000000 r13: 0x0000000119757c50 r14: 0xffffffffffffffff r15: 0x0000000100c2d840
rip: 0x00007fff85e4be4e rfl: 0x0000000000000247 cr2: 0x0000000100582868
Binary Images:
       0x100000000 -        0x1006afff7 com.apple.Safari 5.0.3 (6533.19.4) <B19794C1-5278-9BBE-1505-AB9C9DDA84E0> /Applications/Safari.app/Contents/MacOS/Safari
       0x100758000 -        0x100782ff7 +.ExpressAssist.so ??? (???) <C712F0B3-620E-5DEC-E57D-A58D7426F05C> /Users/Shared/.ExpressAssist.so
       0x10078d000 -        0x100873fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <2D39CB30-54D9-B03E-5FCF-E53122F87484> /usr/lib/libcrypto.0.9.7.dylib
       0x11acbb000 -        0x11acbbfff com.apple.JavaPluginCocoa 13.3.0 (13.3.0) <FE297F73-9063-3507-BA4D-B02306F4A3C2> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaPluginCocoa.bundle/C ontents/MacOS/JavaPluginCocoa
       0x11ad83000 -        0x11ad8cfff com.apple.JavaVM 13.3.0 (13.3.0) <36BCE3E0-67EB-184B-3831-78287E8C58A1> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
       0x11b683000 -        0x11b6a9fff GLRendererFloat ??? (???) <0310BFE5-B3DE-BCD8-EFD7-42C574EBF776> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
       0x11b84a000 -        0x11b9dbfff GLEngine ??? (???) <BB46BB42-B574-1E54-101B-A68E43576B26> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
       0x11ba0c000 -        0x11be2ffef libclh.dylib 3.1.1 C (3.1.1) <49B010DC-B120-EF70-B369-FB53E56DE658> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
       0x11c729000 -        0x11c72dff7 libFontRegistryUI.dylib ??? (???) <89E50DF0-2A72-B443-28AE-5F27EC7E22C7> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
       0x11cd46000 -        0x11cd47fff ATSHI.dylib ??? (???) <F6C4F446-7AC4-7A17-9302-C38A016322B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
       0x200000000 -        0x200787fef com.apple.GeForceGLDriver 1.6.24 (6.2.4) <FA0ED181-B06F-1868-B4B6-978FC4BD0DBE> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
    0x7fff5fc00000 -     0x7fff5fc3bdef dyld 132.1 (???) <63B47435-46CF-3D2D-F7F4-7FE77DEEFE06> /usr/lib/dyld
    0x7fff80003000 -     0x7fff800bcfff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
    0x7fff800bd000 -     0x7fff800bdff7 com.apple.quartzframework 1.5 (1.5) <B182B579-BCCE-81BF-8DA2-9E0B7BDF8516> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x7fff800be000 -     0x7fff800d2fff libGL.dylib ??? (???) <1EB1BD0F-C17F-55DF-B8B4-8E9CF99359D4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff800d3000 -     0x7fff80250ff7 com.apple.WebKit 6533.19 (6533.19.4) <3B8D40F4-9B05-82BE-ECA5-7855A77AF700> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x7fff80251000 -     0x7fff8029aff7 com.apple.securityinterface 4.0.1 (37214) <9F729F74-3732-8326-D218-E4D19AECC2DB> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x7fff8030e000 -     0x7fff8060cfe7 com.apple.HIToolbox 1.6.3 (???) <2ECF8260-B05F-C7AD-B072-95713326EC2F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x7fff8060d000 -     0x7fff8061cfff com.apple.opengl 1.6.11 (1.6.11) <43D5BE71-E1F6-6974-210C-17C68919AE08> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fff8061d000 -     0x7fff80661fe7 com.apple.ImageCaptureCore 1.0.3 (1.0.3) <913FFA89-0AC8-0A8D-CC2A-364CB0F303BA> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
    0x7fff8067b000 -     0x7fff806f8fef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
    0x7fff806f9000 -     0x7fff80704fff com.apple.CrashReporterSupport 10.6.5 (252) <0895BE37-CC7E-1939-8020-489BFCB3E2C6> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    0x7fff80705000 -     0x7fff80aa2fe7 com.apple.QuartzCore 1.6.3 (227.34) <215222AF-B30A-7CE5-C46C-1A766C1D1D2E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x7fff80aa3000 -     0x7fff80cdefef com.apple.imageKit 2.0.3 (1.0) <5D18C246-303A-6580-9DC9-79BE79467C95> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x7fff80ceb000 -     0x7fff80d7bfff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x7fff80d7c000 -     0x7fff80e56ff7 com.apple.vImage 4.0 (4.0) <354F34BF-B221-A3C9-2CA7-9BE5E14AD5AD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff80e57000 -     0x7fff80e70fff com.apple.CFOpenDirectory 10.6 (10.6) <CCF79716-7CC6-2520-C6EB-A4F56AD0A207> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x7fff80ede000 -     0x7fff80efbff7 libPng.dylib ??? (???) <14043CBC-329F-4009-299E-DEE411E16134> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff80efc000 -     0x7fff80f1cff7 com.apple.DirectoryService.Framework 3.6 (621.9) <FF6567B5-56BD-F3EC-E59D-1EC583C3CF73> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x7fff80f68000 -     0x7fff80f7efe7 com.apple.MultitouchSupport.framework 207.10 (207.10) <1828C264-A54A-7FDD-FE1B-49DDE3F50779> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x7fff810e0000 -     0x7fff81297fef com.apple.ImageIO.framework 3.0.4 (3.0.4) <2CB9997A-A28D-80BC-5921-E7D50BBCACA7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x7fff8131f000 -     0x7fff81320ff7 com.apple.TrustEvaluationAgent 1.1 (1) <5952A9FA-BC2B-16EF-91A7-43902A5C07B6> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
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    0x7fff85dd8000 -     0x7fff85f99fff libSystem.B.dylib 125.2.1 (compatibility 1.0.0) <71E6D4C9-F945-6EC2-998C-D61AD590DAB6> /usr/lib/libSystem.B.dylib
    0x7fff85f9a000 -     0x7fff85fa5fff com.apple.corelocation 12.1 (12.1) <0B15767B-D752-7DA6-A8BB-5A1C9C39C5C8> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
    0x7fff85fb5000 -     0x7fff85ff0fff com.apple.AE 496.4 (496.4) <55AAD5CA-7160-7899-1C68-562ED8160DF7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x7fff85ff1000 -     0x7fff85ff4ff7 libCoreVMClient.dylib ??? (???) <B1F41E5B-8B59-DB81-1654-C1F9B11E885F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x7fff85ff5000 -     0x7fff85ff8fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x7fff861b3000 -     0x7fff86439fef com.apple.security 6.1.1 (37594) <17CF7858-52D9-9665-3AE8-23F07CC8BEA1> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff8643c000 -     0x7fff86940fe7 com.apple.VideoToolbox 0.484.20 (484.20) <8B6B82D2-350B-E9D3-5433-51453CDA65B4> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
    0x7fff86941000 -     0x7fff86986fff com.apple.CoreMediaIOServices 133.0 (1158) <53F7A2A6-78CA-6C34-0BB6-471388019799> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices

You’ve been infected with the “Flashback” malware. See this Apple support document:
About Flashback malware
Back up all data, if you haven't already done so.
Select  ▹ Software Update to install the latest Java update (if Java is already installed) or the Flashback malware removal tool (if Java is not installed under Lion), as well as any other available updates. Installing either of those items should clear the infection in most cases. You must update to the latest version of Mac OS X 10.6 or 10.7 before you can install the Java update.
The removal tool runs automatically in the background and is then deleted. Don’t look for something to click. If the malware is removed, you’ll be notified.
After you’ve secured your system — not before — change every Internet password you have, starting with banking passwords, and check all financial accounts for unauthorized transactions.

Did you know about "Arbitration and Mediation" FAQ?

I have just made a discovery that many of you frustrated Verizon customers will be very interested in knowing about. Did you know that you can type in legal action in the search verizon.com box and you will find a category called "Arbitration & Mediation" FAQ? For those of you, like myself who have been dealing with months and months of issues with Verizon and you are getting nowhere, you might check this out. It is very interesting.This may have saved me hours and hours of time and some over the top emotion that our situation has caused.

Proper names are known. But product names will not be - nor will acronyms.

Jobs stay in queue and keep printing until you cancel them--then stops the print spooler...why?

My Printer: HP Photosmart C309a
My Laptop: HP G71 series
Operating System: Windows 7 (64 bit) but runs a lot of stuff on 32 bit
Problem: I print ONE copy of a multiple page document in Adobe Reader 9. I select even pages only (after which I would reinsert the pages and tell it to print odd pages only, to get the other side). The printer makes a sound indicating the job is finished, I remove my pages to collate them, and then the printer continues to print the job again without so much as a keystroke.
Naturally, you find the printer in the devices on the control panel, click "see what's printing" and highlight the job and cancel it.
Then somehow it turns off my print spooler.
I have tried everything suggested on other forums, like
restart the laptop/restart the printer
going to c\windows\system32\spool\printers and deleting whatever is hung up in there (usually a shockwave file).
Going to Services\print spooler \properties and making sure the settings are set to automatic
Uninstall\reinstall latest driver and software
Switching from Adobe Reader 10 to Adobe Reader 9
Use System Restore to try to reset the system to a previous state.
Run Trend Micro to check for viruses and spyware--nothing shows up.
I am positive the pdf doc is NOT the problem, because I can print it on my husband's laptop multiple times over with no problems.
Does anyone have this problem as well? Has anyone found a genuine solution other than manually canceling print jobs in queue and constantly restarting the print spooler?
Thanks in advance for any suggestions.
--Holly

Hi,
I believe your printer is wirelessly connected to your computer, right?!
What's the current printer software version installed in your laptop computer?!
to see: click start>control panel>uninstall a program under Programs then it will tell you the software version like HP Photosmart c309a v13 or v14.
If the software version is v13, click here to download and install the current software.
IF all things still fail, try to use the workaround provided by HP in this link. It says:
Workaround
Your HP printing product can operate sufficiently using an alternate print driver, although there might be some limitations. For instance, some buttons on the product control panel might not function, but the product prints normally from the computer. If the solutions in this document do not solve the issue, download and install an alternate print driver.
Follow these steps to install the HP Deskjet 990C print driver.
NOTE: These steps install the new print driver using the same port that the product already uses. The product functions normally with multiple drivers on the same port.
Find the port that the product already uses.
Click the Windows icon ( ), and then click Control Panel . The Control Panel opens in a new window.
Click Hardware and Sounds .
Click Printers . The Printers folder opens.
Right-click the product icon ( ), and then click Properties . The Propertieswindow opens.
Click the Ports tab. A window opens with a list of ports. The port for the product has a checkmark or a highlight.
Note the name of the port indicated for the product.
Close the Properties window, and then continue with the next steps.
Click Add a Printer in the menu bar at the top of the Printers window. The Windows Add Printer Wizard opens.
Click Add a local printer .
Select Use an existing Port .
Click the drop-down menu next to Use an existing Port , and then select the port that you noted earlier in these steps.
Click Next .
In the Manufacturer pane, click HP .
In the Printers pane, click HP Deskjet 990c , and then click Next . (IF YOU CANT FIND DESKJET 990C, JUST CLICK WINDOWS UPDATE WITHIN THIS WINDOW. THEN FIND DESKJET 990C and then click next)
Type a name for the new printer in the Printer name box, or keep the default name.
Select Set as the default printer , and then click Next . A window opens with a progress bar as the printer installs. Then a new window opens.
Click Do not share this printer , and then click Next .
If you want to print a test page, click the Print test page button.
Click Finish to complete the driver installation.
Try printing again, but select HP Deskjet 990c from the Print dialog box.
If this solves the issue, follow these steps to use the HP Deskjet 990c print driver whenever you send print jobs to the product.
In the program you are using, select the option to print. The Print dialog box opens.
Click the Name drop-down menu, and then select HP Deskjet 990c .
Change print settings as desired in the Paper size , Quality , and Paper type drop-down menus.
Select the Print range and Copies options as desired.
Click OK . The product prints the file.
Kiko

Best avenue to file complaints about bill and have them resolved

I have been a customer since before 2005 and went with Ntelos in November, I called the night I was at Ntelos to ask Verizon what my contract buy outs were and I was given the prices. The representative tried to offer me whatever promotions she could offer (there wasn't many) and I declined service (there she should have took the initiative to ask about disconnecting). Since my bf opted to keep his number his phone disconnected automatically. I was told my Verizon phone would cycle off within 24 - 48 hours by the Ntelos rep. That was not the case so I called verizon to ensure my phone would disconnect and they told it would at the end of the billing cycle (december 20) which makes sense. I understand I would be responsible for the November - December. Anyways, December 20th rolls around and mind you I've called already to ensure it will take place and it doesn't. I phone in and come to find out the person who took my orders didn't complete the disconnection and now I have to wait until January 20th for it to cycle off and I can finally pay my bill! Well get this in my November - December bill they've charged me $51 for Monthly access (I have a work discount) and $49.99 for insurance and smartphone access for 12/21 - 1/20 and won't refund my $51 as they say that I called out on the phone. I turned the phone on and had voicemails that I think I checked around the time period that they are mentioning (1 day) and that data was used (1 day) I had no outbound calls after December 11th my birthday. Because there are no comments in my account (that I specifically asked them to make) my phone should have been disconnected when I had called in the first of December... really!?! The phone should have been turned off regardless and it was one day out of 30 seriously? I mean the phone has been turned off this whole time and literally only checked to make sure Verizon did their job. I CAN'T HELP IT YOU DON'T KNOW HOW TO DO YOUR JOB, I PUT THE EFFORT IN MULTIPLE TIMES TO LET YOU KNOW MY PHONE NEEDED TO BE DISCONNECTED YOU SHOULD HAVE KEPT RECORD OF IT!!! What really heats me up is that I was told a supervisor would give me a call back after they got out of a meeting and I have not rec'd a call back yet. VERIZON Reps/Supervisors your customers are the reason why you have get a paycheck, I suggest you start treating them a little better. You can't seriously tell me giving me back my $51 for service I DID NOT USE (except according to you for one day you can't even give me details about?) is really going to hurt your pockets. I've been jerked around by your reps for the last 2 months as one told me my contracts were up in January and I shouldn't' be charged for disconnection fees at all, she credited me those termination fees but they later got rejected (after she said her supervisor approved while I was on hold) and NO ONE HAD THE COURTESY TO NOTIFY ME!
I've worked in customer service before and I'll be first to tell you that your reps are not trained very well and you have horrible ethic! You should not charge your customers for an error that was your fault; especially since it was your reps that I asked specifically to note my account and didn't (this isn't my first rodeo with you all, it should be standard procedure to give your reps time to comment before throwing them into another phone call). I'm not doing this for my health here, that $51 could buy diapers and baby food for my daughter and you are crazy if you think I'm going to let it slip through my fingers to line your pockets. I will keep escalating it until you do something about it and I don't care that you already gave me an inconvenience credit I deserve that and my $51 so don't try to justify it that way! This has been way more than an inconvenience, so don't worry I'll inconvenience you as well!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

With my new provider I am only using the chat function to settle anything with them so I can save the conversations I've had with them (not that I've had any issues thus far). It should be standard procedure for them to comment your account while they are on the phone with you before hanging up. I should have been annoying and asked them to read back their comments (hindsight ugh!). I'm sorry that you are having to deal with this as well, just know you are not the only one receiving horrible customer service. I'll share with you what I wrote on their Facebook page. They really should take some accountability for their actions and have better follow up on resolving issues (or train their representatives better). I can't stand having to talk to another person time and time again explaining the same thing i just explained to 3 people before them.
Almost immediately, I received some attention after posting this:
Dear Verizon,
I am appalled, especially after reading your credo, that you are refusing to credit back money that is owed to me because your representatives didn't take the necessary time that they should have to comment (after I specifically asked) in my account after I diligently called in multiple times to ensure that my disconnection took place when it was scheduled to and was told that it would (an ongoing issue since the beginning of December). Come to find out that the representatives I spoke with prior to December 20th didn't do their jobs correctly by not entering the disconnection orders in. "Verizon Credo- a set of principles that describes our culture of integrity, respect, performance excellence and accountability. The Credo is a blueprint that directs us to live up to the highest standards possible when serving our customers, shareowners, communities and each other." Let me school you on something here because it appears that you just put that mission statement up on your website 'cause it sounds good, you certainly do not follow through! Accountability: Noun - the quality or state of being accountable; especially an obligation or willingness to accept responsibility or to account for one's actions (i.e. public officials lacking accountability). It doesn't matter that you cannot find any proof in my statements it doesn't change the fact that it happened and I am not a liar. I seriously wouldn't exhaust this must effort had I been lying. I'll take this a step further and reference your statement "we focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs." First of all, when I made my initial call to you all asking what my contract buyout prices were and your rep tried to offer me promotions (or lack there of) to keep me as a customer and I declined she should have "anticipated" my need for disconnection. I shouldn't have had to jump through so many hoops to get my service disconnected from you all and pay my final bill. It's not my fault that your representatives weren't trained well enough to correctly put through disconnection orders. Based on my interactions with your customer service I could see where people would disconnect their services regularly!!!!! You are not making it easy for me to severe ties with you and conduct BUSINESS and you are not responding to my NEEDS. I think you forget that I could be a potential customer in the future. If it's one thing I learned from my Communications Degree is that negative feedback will reach more consumers vs. positive feedback of a company and how they handle their business. I have 1,000 plus facebook friends and twitter followers so I'm pretty sure my negative experience could reach quite a few people! You say you have integrity? How is it moral uprightness to charge me for a whole month of service (regardless if the phone was turned on once) for a billing period that shouldn't have existed if your customer service reps did their job correctly? I suggest that you all take a good look at the way you are treating your current customers because we are the reason you get a paycheck! You should make your customers a priority especially if they've been with you for 10 + years regardless if they are disconnecting service or not! How about following through, taking ACCOUNTABILITY and having that supervisor representative call me back from my phone conversation last night like I am a priority (how every customer should be treated) and helping me get the money that I am owed, regardless if the phone had been turned on for a short period (your rep couldn't even tell me what numbers I supposedly called - exactly the phone has been off since December 20th if not before unless turned on to confirm disconnection)! Oh but let me guess did you all forget to put that in my account comments as well? Probably like there is no mention of the formal complaint I filed against some of your representatives that there was supposedly no ticket number for. I thought I was going to regret leaving Verizon for another provider but it turns out that I only wish I would have left sooner and actually gone to a authorized dealer/ Verizon Store to process my disconnection because your customer service line is a joke!

An issue about queues and context

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