Can anyone help me with this problem?? Internet and Picture mail stopped working?

I just got my blackberry curve (8330) about a month ago, and about two weeks ago, my internet and picture mail just stopped working. I get the message with the picture in it, but it says I cannot retrieve it. And then when I try to send a picture message, it always fails. As for my internet, it will take f o r e v e r to load, then it will say there is a connection error. And I went to manage connections and it says that I'm not connected to the blackberry internet or enterprise server. I've tried "provisioning it" because that is what the person I talked to on the sprint website said to do, but it loads for a few minutes and then says "Provisioning cancelled..."
Has this happened to anyone else?? How do you fix it?

Hi and Welcome to the Forums!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Anonymous UUID:       46752625-A4F7-D0FB-7AB1-D5A863BD4512
Thu Oct 31 16:28:49 2013
panic(cpu 1 caller 0xffffff80182dc19e): Kernel trap at 0xffffff801810e058, type 14=page fault, registers:
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0xffffff8094e63b60 : 0xffffff80182f3606
0xffffff8094e63b80 : 0xffffff801810e058
0xffffff8094e63d00 : 0xffffff80182700fb
0xffffff8094e63d30 : 0xffffff8018271636
0xffffff8094e63d50 : 0xffffff801827824e
0xffffff8094e63f20 : 0xffffff80182dc5dc
0xffffff8094e63fb0 : 0xffffff80182f350b
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13A603
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Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
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last loaded kext at 80410334291016: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f9a6a4000, size 20480)
last unloaded kext at 80471002949545: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f9a6a4000, size 16384)
loaded kexts:
com.rim.driver.BlackBerryUSBDriverInt          0.0.68
com.apple.filesystems.smbfs          2.0.0
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AGPM          100.14.11
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleBluetoothMultitouch          80.14
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleHDA          2.5.2fc2
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AppleUSBDisplays          360.8.14
com.apple.GeForceTesla          8.1.8
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleMikeyDriver          2.5.2fc2
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleBacklight          170.3.5
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleHWAccess          1
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.SMCMotionSensor          3.0.4d1
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleIRController          325.7
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.AppleUSBCardReader          3.3.5
com.apple.iokit.SCSITaskUserClient          3.6.0
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleUSBHub          650.4.4
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.driver.AppleUSBEHCI          650.4.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleUSBOHCI          650.4.1
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          170.15
com.apple.driver.AppleHIDKeyboard          170.15
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.kext.triggers          1.0
com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
com.apple.driver.AppleMultitouchDriver          245.13
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.driver.DspFuncLib          2.5.2fc2
com.apple.vecLib.kext          1.0.0
com.apple.driver.AppleHDAController          2.5.2fc2
com.apple.iokit.IOHDAFamily          2.5.2fc2
com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8
com.apple.nvidia.classic.NVDAResmanTesla          8.1.8
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.driver.AppleUSBAudio          2.9.3f17
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOSurface          91
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.driver.AppleSMC          3.1.6d1
com.apple.driver.AppleUSBMultitouch          240.6
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.6.0
com.apple.iokit.IOEthernetAVBController          1.0.3b3
com.apple.driver.mDNSOffloadUserClient          1.0.1b4
com.apple.iokit.IO80211Family          600.34
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.driver.NVSMU          2.2.9
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOReportFamily          21
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.iokit.IOUSBMassStorageClass          3.6.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.pthread          1
com.apple.kec.corecrypto          1.0
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9750420AS, 750.16 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Built-in iSight
USB Device: Hub
USB Device: Hub
USB Device: Apple LED Cinema Display
USB Device: Display iSight
USB Device: Display Audio
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:

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