Can anyone help me with this problem?? Internet and Picture mail stopped working?

I just got my blackberry curve (8330) about a month ago, and about two weeks ago, my internet and picture mail just stopped working. I get the message with the picture in it, but it says I cannot retrieve it. And then when I try to send a picture message, it always fails. As for my internet, it will take  f o r e v e r  to load, then it will say there is a connection error. And I went to manage connections and it says that I'm not connected to the blackberry internet or enterprise server. I've tried "provisioning it" because that is what the person I talked to on the sprint website said to do, but it loads for a few minutes and then says "Provisioning cancelled..."
Has this happened to anyone else?? How do you fix it?

Hi and Welcome to the Forums!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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