CC apps only have try button in Creative Cloud desktop app

I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
I'm using OS10.8.4

Jodi I am showing 4 successful activation requests from yesterday.  If you are continuing to experience difficulties then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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  • Creative Cloud Desktop App Not Connecting

    HI,
    I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi  in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
    1; I am logged in no problem via Firefox
    2: My subscription is up to date for another year
    3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
    I have even deleted the creative cloud app and re-installed and get the same message..
    Any other suggestions anyone???
    BTW Mountain Lion 10.8.4

    Thanks Beverley, I will try the steps there.
    Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
    This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
    In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
    Regards,
    Blake

  • Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

    I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.
    Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
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    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

    Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on.  the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

    I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on.  the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
    Please could you help out

    Hello,
    please have a look at the different sys-requirements for example:
    AI: http://helpx.adobe.com/illustrator/system-requirements.html
    PS: http://helpx.adobe.com/photoshop/system-requirements.html
    (LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
    You will find the same explanations for your other programs.
    Hans-Günter

  • The Apps Application of my of my Creative Cloud Desktop only shows "Download Error"

    The Apps Application of my of my Creative Cloud Desktop only shows "Download Error" and asks to either reload application (which does not work) or to contact customer support. As result I am unable to update any of my Apps even if I try and update through the website. Does anyone know how to fix this problem? I am working on a Mac with OS X 10.9.3.

    Some 10.9.3 links
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0
    or
    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

    I am using a mac
    I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
    I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
    Please help!!!! I need to complete a school assignment

    Brittney2_lee from your post it sounds like you are receiving a variety of download errors.  You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

  • I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

    I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

    uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

  • Anyone have constant freezes when the Creative Cloud Desktop App is running?

    Having a rather odd issue.  I'm on CC 2014 latest versions. Mac OSX 10.9.5.  Mac Pro 5,1 (12 core x 2.93, 32GB RAM, Nvidia GTX 680).
    Having total system freezes (no error messages or kernel panic) when the Creative Cloud Desktop App Manager is running on a wired Ethernet Internet connection.  Strangely, I get  no freezes if I use wifi for my internet connection.  If quit the desktop app, the freezing stops, as well.  It's definitely locking up due to contacting Adobes servers in the background,
    I did notice lots of errors by the Creative Cloud Application manager in the console, but apparently they are benign when using wifi.  I'm guessing there is some kind of network conflict at play here, but I have no idea what Creative Cloud is doing in the background when contacting Adobes servers repeatedly.
    Anyone else seeing anything like this?
    Using wifi is an okay workaround, but I'd rather be on gigabit Ethernet.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

  • Creative Cloud desktop app totally empty - not even Preferences...?

    I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
    I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
    I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
    Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
    I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

    Here's from the PDApp.log:
    12/29/13 19:03:21:510 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
    12/29/13 19:03:21:510 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 19248 | OPMWrapper allocation succeeded
    12/29/13 19:03:21:510 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | This product version is for GM
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | No Record found for the input fields in opm_getValueForKey
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Performing registeration of client to group
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Performing IMS_registerClientToGroup..
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | Performing opm_getRecords...
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | returning size of value as:12 in opm_getValueForKey
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Registered Client to group successfully!
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Performing fetch default user for clientID...
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Performing fetchDefaultUserInfoForClientId...
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | No Record found for the input fields in opm_getValueForKey
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
    12/29/13 19:03:21:516 | [WARN] |  | ASU | OPM | IMSLibHelper |  |  | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
    12/29/13 19:03:21:516 | [WARN] |  | ASU | OPM | P7Native |  |  | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Performing releaseData...
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Unable to find default user for client_id: ACCC_CS7

  • Creative Cloud Desktop App Shows Download Error

    I installed the Adobe Creative Cloud desktop app.  When I click Install Adobe Apps I get an error message that says, "Download Error.  Press Retry to try again or contact customer support."  Pressing the Reload Applications button just repeats the same error.  I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes.  No error code number is given.
    I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
    Any ideas?

    Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
    Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • Creative Cloud desktop app doesn't show apps/can't update

    Hello,
    I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
    I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
    I don't get any apps listed. I click on the Reload button but nothing happens.
    I have a solid internet connection.
    The error says: Download error. Please retry to try again or contact customer support.
    Any tips on how to solve this?
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    Thanks very much,
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    Please check if these links are useful.
    Not all apps displayed for download | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
    Hope it helps you.
    Regards
    Rajshree

  • Creative Cloud desktop app won't sync with CS6 applications

    I am running a Windows 7 64bit machine. I had been running CS6 and CC, but had developed a wide range of problems. With the assistance of Adobe technical support I removed all Adobe software from my pc.
    My plan was to do a clean install of CS6, apply all of the updates, and then decide if I wanted to continue with the full CC subscription before installing any CC software. The initial install went fine, as did a whole bunch of upgrades. Along the way Adobe upgraded the Adobe Application Manager to the desktop Creative Cloud app.
    Within Creative Cloud it showed an update to Photoshop CS6 (something to do with a Creative Cloud version 13.1.2). So I clicked on update and got an error message and the advice to uninstall and reinstall Photoshop CS6. I followed the advice. I then started Photoshop CS6 and selected the Help -> Updates option. It launched the Adobe Application Manager and I was able to install the update. So now I think everything is good with CS6 installed and up to date, and no CC software has been installed aside from the desktop app.
    BUT when I run the Creative Cloud desktop app it still show that there is an update for Photoshop CS6! Clicking on the update button generates a message that the update failed due to a download error.
    So my problem is how do I get the CC app in sync with my actual CS6 applications?
    My second question is do I need to uninstall AAM to preclude this happening in the future (and if so, how)?

    Then it would appear the updates have been applied successfully.  You may want to try implementing solution 2 of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

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