Contribute Creates a Draft instead of Replacing Document

This email came from a client who's purchased two Contribute
site licenses, and is having the following problem:
"Every time I go to update our rate sheet on the website from
my computer, Contribute creates a draft instead of replacing the
existing document that's already posted. I try to save it as
"document.pdf" but it converts it to draft and renames it something
like "document_001.pdf."
Could there be some sort of "lockout" generated from the
other user's computer?
I'd like to help this client answer this question, as it's
inconvenient for him to work from his colleague's computer, and
since they paid for the software, they should be able to use it,
right? ;-)

Hello Dave,
The document was splitting because of Incoterms.
Thanks for your help.

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