Documents are sent to printer and act like they are printing but no text prints

when we send a document to the printer, the printer sends the paper through as normal but nothing prints - have tried a basic email, an online bank statement and also a works document.  We have done a nozzle check on the printer and cleaned the printhead but nothing has helped.  We have tried two different printers - a Canon MP490 and an Epson Photo R300

You're welcome

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