Does anyone else feel that employees lie to you, to get you to upgrade?

Question

I was at a home show with my wife and two friends, when a person from an authorized Verizon dealer asked who we had for phone service. we told them vetrizon and also told them that we had two smartphones for my kids and two basic phones for ourselves. because we did not want to pay anymore than what we were paying. he looked at our plan and told us that with the new plans they have we could also get smartphones for ourseves and get unlimited minutes, instead of 700 shared minutes. and that we would still be paying around the same price. That sounded really good, so he convinced us to switch. The next day I went to another Verizon dealer to make sure that the plan was switched to unlimited minutes. It was not yet changed, but he did change it while I was there. I also asked him to check the cost of the plan and told him what the other person had said. I told him that if it was not about the same as what we had been paying, we would switch back .  He told me that was correct, it was about the same. Then a couple days later we had a problem with one phone , so we had to take it to another authorized dealer near us. I also had them check what my cost would be for our plan, otherwise we would switch back to our old plan. And he also told me it was about the same. NOW I get my second bill and it is around  $40 more, and  they tell me that's what it is.  they must of come up with the wrong amount before, and that is what I must pay.  Yet 3 different people assured me it was less ( when I still had time to switch back)  I feel like they trick you into switching,  nowing that you will not have a choice later.

Answer 1

The mail in rebate tells me that you sign a 2 year agreement. I have no idea why what they quoated to is different then what you got You could always do this:
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
Make sure to read the customer aggreement so you know everything before callign in.  This way you can know your rights. Customer Agreement | Verizon Wireless