Error on Call Manager 7
Hi all we have 2 Call Manager 7.1.2.31900-1 boxes. Recently we had a power outage and the servers were not shut down properly. One remaining issue we are having trouble resolving is this error below. It appears in the logs every 15 seconds or so. Any ideas on how to resolve it? I think it might be a corrupt file or file permissions but I can't access the real unix shell so how does one fix this sort of thing?
Cisco CallManager: Not able to create Trace path /var/log/active/cm/trace/dbl/sdi/ccm/. Ensure that the path is valid and the application user has appropriate security settings for this path"
Thanks much in advance
Hi,
It looks like a rebuild is needed. Please check the following
https://tools.cisco.com/bugsearch/bug/CSCth53322/?reffering_site=dumpcr
Symptom:
1)System had a non-graceful shutdown.
2)System is in a running state but part of the file system is corrupt causing certain features to fail.
Conditions:
Server goes down non-gracefully for any reason.
A non-graceful shutdown is any time the server is powered down by means other than through the GUI or CLI command "utils system shutdown"
Cisco recommends a UPS in the release notes already to avoid this.
Workaround:
Rebuild the server if their is a non-graceful shutdown regardless if the recovery disk was required. As any non-graceful shutdown can cause file system corruption even if no symptoms are seen immediately.
HTH
Manish
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