External Mail To SAP Inbox

Hi,
Can one explain me How To send mail to SAP Inbox through externall mail id like abc( at )y a hoo.com to SAP inbox ETC,
IF POSSIBLE PLEASE EXPLAIN in detail. . .
THANKS & REGARDS
Priyanka M Jain

Hi .
Try this it might help you
https://wiki.sdn.sap.com/wiki/display/Basis/SAP%20to%20send%20external%20mails
Re: Unable to send mails from SCOT

Similar Messages

Notification Mail in SAP Inbox is not going to External Mail.

Hi
Notification Mail (Simple Mail and not workitem) triggered from workflow are reaching the sap inbox. I need to send this to Outlook also.
In workflow I am using 'send mail' step to and uisng sap userid. With this the mail reaches SAP INbox.
But This doesnot flow to Outlook. Here i am only reffering to mail and not workitem.
I know we need to configure job (RSWUWFML2) to send workitems to outlook. but do we need to do the same for sending simple mail to outlook?
I noticed if we send mail using email id it is flowing to outlook but if the mail is sent using userid from workflow its not flowing.
Do i need to use some program to send notification from sap inbox to outlook.
I checked RSWUWFML2 but this has no option to send only mail and doesnot send the mail from sapinbox to outlook.
Any help clue appreciated.
Thanks.

Hi,
As per my understanding... You would be using Mail step to send mail from your workflow, right?
If this is the case then in mail step-> recipient type would be "Organization Object"... so make it as "E-mail address" and and pass or bind mail id to it. Now you need to go to SOST and check that mail is displayed there or not...
and If your don't want to use Mail Step in your worklfow, then you can use Mail FM - SO_NEW_DOCUMENT_ATT_SEND_API1 to send the mail... Here you need to pass mail id and the text to it and you can see in SOST.
Hope it is helpful to you.
Thanks & Regards,
Mihir

External Mail from SAP worflow

We are using the standard SAP PO(BUS2012) workflow, which is activated when the PO release is to be effected.
I am getting my mails in SAP inbox as desired. Now I want to send this same mail to an external email . I donot want any background job to do it .. rather i want that whenever the SAP mail is generated also at the same time the external mail is also generated. Could any body help me to configure the same?
Regards

Hi Dipak,
You can also use the approach in below links:
Re: Send notification to E-Mail id
https://www.sdn.sap.com/irj/scn/wiki?path=/display/abap/send%252ban%252bexternal%252bmail%252b%252bthrough%252bsap%252bbusiness%252bworkflow%252band%252brecievers%252baddress%252bin%252bcc
Hope this helps!
Regards,
Saumya

Sending mail from sap Inbox to outlook

Hi All,
Iam new to SAP workflow. Here I need to send the mail from SAP Inbox to Outlook for high priority keeping red flag as icon.
can anyone tell me how to set up this and go ahead to start.
Thanks
Kumar

IF I understand you correctly, you want to send a mail to Outlook (external email address) as a step in Workflow.
If you are on Release 6.20 or above the following solution will work. I do not remember what is available in earlier releases.
1) Define a multiline element based on SOXNA-FULLNAME to hold the email addresses. How you populate this element with the addresses depends on your requirements.
2) Insert a Send Mail step in the workflow.
3) In the Mail Tab, Select 'U' as Recipient Type.
Assign the Multi Line element defined in Step 1 to E-Mail Address.
4) Define the Subject and the body as needed.
Please note that you should have External mail sending from SAP enabled and a batch job that runs periodically to push the mail.
Cheers,
Ramki Maley.

Sending a Mail to SAP inbox

Hi all,
    I am using the following code to send the mail to SAP inbox,
DATA : it_reclist TYPE TABLE OF somlreci1,
         wa_reclist TYPE somlreci1.
DATA : wa_docdata TYPE sodocchgi1.
DATA : it_message TYPE TABLE OF solisti1,
         wa_message TYPE solisti1,
         it_attach TYPE TABLE OF sopcklsti1.
LOOP AT it_super_uid INTO wa_super_uid.
    wa_reclist-receiver = wa_super_uid-usid.
    wa_reclist-rec_type = 'B'.
    APPEND wa_reclist TO it_reclist.
ENDLOOP.
wa_docdata-obj_langu = sy-langu.
wa_docdata-obj_name   = text-005.
wa_docdata-obj_descr = text-006.
wa_docdata-sensitivty = 'F'.
wa_message-line = text-007.
APPEND wa_message TO it_message.
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
    EXPORTING
      document_data                    = wa_docdata
      put_in_outbox                    = 'X'
    COMMIT_WORK                      = ' '
    IMPORTING
    SENT_TO_ALL                      =
    NEW_OBJECT_ID                    =
    TABLES
      packing_list                     = it_attach
    OBJECT_HEADER                    =
    CONTENTS_BIN                     =
    CONTENTS_TXT                     =
    CONTENTS_HEX                     =
    OBJECT_PARA                      =
    OBJECT_PARB                      =
      receivers                        = it_reclist
    EXCEPTIONS
      too_many_receivers               = 1
      document_not_sent                = 2
      document_type_not_exist          = 3
      operation_no_authorization       = 4
      parameter_error                  = 5
      x_error                          = 6
      enqueue_error                    = 7
      OTHERS                           = 8.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
IF sy-subrc = 0.
    MESSAGE text-008 TYPE 'S'.
ENDIF.
Still i am not able to send the mail , its giving me exception 5. Please let me know how could i modify the code.
Thanx,
Girish.

HI,
The code below demonstrates how to send an SAP mail to a users inbox (SBWP)
: Report ZSAPTALK                                                   :
: Author SAPdev.co.uk                                               :
: Description :                                                      :
: Send mail message to SAP mail inbox.                               :
:                     Please visit www.sapdev.co.uk for further info :
REPORT ZSAPMAIL NO STANDARD PAGE HEADING.
TABLES: DRAD,
        QINF,
        DRAW,
        SOUC,
        SOFD,
        DRAP.
DATA: P_RETURN_CODE LIKE SY-SUBRC.
data: d_username LIKE DRAP-PRNAM.
mail declarations
DATA : BEGIN OF NEW_OBJECT_ID.         " the newly created email object
        INCLUDE STRUCTURE SOODK.
DATA : END OF NEW_OBJECT_ID.
DATA : BEGIN OF FOLDER_ID.             " the folder id of the outbox
        INCLUDE STRUCTURE SOODK.
DATA : END OF FOLDER_ID.
DATA : BEGIN OF REC_TAB OCCURS 5.     " the table which will contain the
        INCLUDE STRUCTURE SOOS1.       " information on the destination
DATA : END OF REC_TAB.
DATA : BEGIN OF OBJECT_HD_CHANGE.      " the table which contains the
        INCLUDE STRUCTURE SOOD1.       " info for the object we will be
DATA : END OF OBJECT_HD_CHANGE.        " creating
DATA : OBJECT_TYPE LIKE SOOD-OBJTP.    " the type of object
DATA : BEGIN OF OBJHEAD OCCURS 5.      " the header of the object
        INCLUDE STRUCTURE SOLI.
DATA : END OF OBJHEAD.
DATA : BEGIN OF OBJCONT OCCURS 0.      " the contents of the object
        INCLUDE STRUCTURE SOLI.        " i.e. the text etc
DATA : END OF OBJCONT.
DATA : BEGIN OF OBJPARA OCCURS 5.      " formatting options
        INCLUDE STRUCTURE SELC.
DATA : END OF OBJPARA.
DATA : BEGIN OF OBJPARB OCCURS 5.      " formatting options
        INCLUDE STRUCTURE SOOP1.
DATA : END OF OBJPARB.
DATA : BEGIN OF T_MAIL_TEXT OCCURS 0, "Message table for messages to
        STRING(255),                   "user via mailbox
       END OF T_MAIL_TEXT.
Parameter: p_uname like sy-uname.
**START-OF-SELECTION
START-OF-SELECTION.
    d_username = p_uname.
    PERFORM POPULATE_EMAIL_TEXT.
    PERFORM SETUP_TRX_AND_RTX_MAILBOXES USING P_RETURN_CODE.
    PERFORM CREATE_AND_SEND_MAIL_OBJECT.
      FORM POPULATE_EMAIL_TEXT                                      *
      Inserts text for email message                                *
FORM POPULATE_EMAIL_TEXT.
CLEAR T_MAIL_TEXT-STRING.            "puts a blank line in
APPEND T_MAIL_TEXT.
APPEND T_MAIL_TEXT.
adds failed list on to end of success list.
T_MAIL_TEXT-STRING = 'Test email message line 1'.
APPEND T_MAIL_TEXT.
T_MAIL_TEXT-STRING = 'Test email message line 1'.
APPEND T_MAIL_TEXT.
CLEAR T_MAIL_TEXT-STRING.            "puts a blank line in
APPEND T_MAIL_TEXT.
T_MAIL_TEXT-STRING = 'Header1    Header2    Header3'.
APPEND T_MAIL_TEXT.
T_MAIL_TEXT-STRING = '----
APPEND T_MAIL_TEXT.
ENDFORM.
*&      Form SETUP_TRX_&_RTX_MAILBOXES
Ensure that the mailboxes of the sender (INTMGR) are set up OK
FORM SETUP_TRX_AND_RTX_MAILBOXES USING P_RETURN_CODE.
get the user no of the sender in order to add the mail to the
user name's outbox for future reference
SELECT SINGLE * FROM SOUC
           WHERE SAPNAM = SY-UNAME.    "SAP name of a SAPoffice user
IF SY-SUBRC NE 0.
    "Error finding the SAPoffice user info for the user
    MESSAGE E064(ZR53) WITH SY-UNAME.
    P_RETURN_CODE = 1.
    EXIT.
ENDIF.
*Get the outbox No for the sender from the user No where the folder
                                       " type is an outbox
SELECT * FROM SOFD WHERE OWNTP = SOUC-USRTP   "Owner type from ID
                       AND OWNYR = SOUC-USRYR   "Owner year from the ID
                       AND OWNNO = SOUC-USRNO   "Owner number from the I
                       AND FOLRG = 'O'."Output box
ENDSELECT.
IF SY-SUBRC NE 0.
    " Error getting folder information for the user
    MESSAGE E065(ZR53) WITH SY-UNAME.
    P_RETURN_CODE = 1.
    EXIT.
ENDIF.
ENDFORM.                               " SETUP_TRX_&_RTX_MAILBOXES
*&      Form CREATE_AND_SEND_MAIL_OBJECT
FORM CREATE_AND_SEND_MAIL_OBJECT.
FOLDER_ID-OBJTP = SOFD-FOLTP.        " the folder type ( usually FOL )
FOLDER_ID-OBJYR = SOFD-FOLYR.        " the folder year ( usually 22 )
FOLDER_ID-OBJNO = SOFD-FOLNO.        " the folder no.
OBJECT_TYPE     = 'RAW'.             " the type of object being added
build up the object information for creating the object
OBJECT_HD_CHANGE-OBJLA = SY-LANGU. " the language of the email
OBJECT_HD_CHANGE-OBJNAM = 'PS to DM Interface'. " the object name
mail subject 'Mass Linking of QA, pass/fail'
MOVE TEXT-002 TO OBJECT_HD_CHANGE-OBJDES.
OBJECT_HD_CHANGE-DLDAT = SY-DATUM.   " the date of the email
OBJECT_HD_CHANGE-DLTIM = SY-UZEIT.   " the time of the email
OBJECT_HD_CHANGE-OBJPRI = '1'.       " the priority ( highest )
OBJECT_HD_CHANGE-OBJSNS = 'F'.       " the object sensitivity
F is functional, C - company sensitive
object_hd_change-skips = ' '.       " Skip first screen
object_hd_change-acnam = 'SM35'.    " Batch imput transaction
object_hd_change-vmtyp = 'T'.       " Transaction type
add the text lines into the contents of the email
CLEAR OBJCONT.
REFRESH OBJCONT.
free objcont.      " added this to delete the mail contents records
LOOP AT T_MAIL_TEXT.
    OBJCONT-LINE = T_MAIL_TEXT-STRING.
    APPEND OBJCONT.
ENDLOOP.
CLEAR OBJCONT.
build up the table of receivers for the email
REC_TAB-RCDAT = SY-DATUM.            " the date to send the email
REC_TAB-RCTIM = SY-UZEIT.            " the time to send the email
the SAP username of the person who will receive the email
REC_TAB-RECNAM = D_USERNAME.
the user type of the person who will send the email ( USR )
REC_TAB-SNDTP = SOUC-USRTP.
the user year of the person who will send the email ( 22 )
REC_TAB-SNDYR = SOUC-USRYR.
the user number of the person who will send the email
REC_TAB-SNDNO = SOUC-USRNO.
the sap username of the person who will send the email
REC_TAB-SNDNAM = SY-UNAME.
get the user info for the receiver of the document
SELECT SINGLE * FROM SOUC WHERE SAPNAM = D_USERNAME.
IF SY-SUBRC NE 0.
    WRITE : / TEXT-001, D_USERNAME.    "usnam.
    EXIT.
ENDIF.
the user number of the person who will receive the email ( USR )
REC_TAB-RECNO = SOUC-USRNO.
the user type of the person who will receive the email ( USR )
REC_TAB-RECTP = SOUC-USRTP.
the user year of the person who will receive the email ( USR )
REC_TAB-RECYR = SOUC-USRYR.
the priority of the email ( highest )
REC_TAB-SNDPRI = '1'.
check for delivery on the email
REC_TAB-DELIVER = 'X'.
send express so recipient knows there is a problem
REC_TAB-SNDEX = 'X'.
check for a return receipt
REC_TAB-READ = 'X'.
the sap username of the person receiving the email
REC_TAB-ADR_NAME = D_USERNAME.       "usnam.
add this receiver to the internal table
APPEND REC_TAB.
CLEAR REC_TAB.
call the function to create the object in the outbox of the sender
CALL FUNCTION 'SO_OBJECT_INSERT'
       EXPORTING
            FOLDER_ID                  = FOLDER_ID
            OBJECT_HD_CHANGE           = OBJECT_HD_CHANGE
            OBJECT_TYPE                = OBJECT_TYPE
            OWNER                      = SY-UNAME
       IMPORTING
            OBJECT_ID                  = NEW_OBJECT_ID
       TABLES
            OBJCONT                    = OBJCONT
            OBJHEAD                    = OBJHEAD
            OBJPARA                    = OBJPARA
            OBJPARB                    = OBJPARB
       EXCEPTIONS
            ACTIVE_USER_NOT_EXIST      = 1
            COMMUNICATION_FAILURE      = 2
            COMPONENT_NOT_AVAILABLE    = 3
            DL_NAME_EXIST              = 4
            FOLDER_NOT_EXIST           = 5
            FOLDER_NO_AUTHORIZATION    = 6
            OBJECT_TYPE_NOT_EXIST      = 7
            OPERATION_NO_AUTHORIZATION = 8
            OWNER_NOT_EXIST            = 9
            PARAMETER_ERROR            = 10
            SUBSTITUTE_NOT_ACTIVE      = 11
            SUBSTITUTE_NOT_DEFINED     = 12
            SYSTEM_FAILURE             = 13
            X_ERROR                    = 14
            OTHERS                     = 15.
IF SY-SUBRC NE 0.
    MESSAGE A063(ZR53) WITH SY-SUBRC.
    EXIT.
ENDIF.
call the function to send the already created email to the receivers
CALL FUNCTION 'SO_OBJECT_SEND'
       EXPORTING
            FOLDER_ID                  = FOLDER_ID
            OBJECT_ID                  = NEW_OBJECT_ID
            OUTBOX_FLAG                = 'X'
            OWNER                      = SY-UNAME
       TABLES
            RECEIVERS                  = REC_TAB
       EXCEPTIONS
            ACTIVE_USER_NOT_EXIST      = 1
            COMMUNICATION_FAILURE      = 2
            COMPONENT_NOT_AVAILABLE    = 3
            FOLDER_NOT_EXIST           = 4
            FOLDER_NO_AUTHORIZATION    = 5
            FORWARDER_NOT_EXIST        = 6
            NOTE_NOT_EXIST             = 7
            OBJECT_NOT_EXIST           = 8
            OBJECT_NOT_SENT            = 9
            OBJECT_NO_AUTHORIZATION    = 10
            OBJECT_TYPE_NOT_EXIST      = 11
            OPERATION_NO_AUTHORIZATION = 12
            OWNER_NOT_EXIST            = 13
            PARAMETER_ERROR            = 14
            SUBSTITUTE_NOT_ACTIVE      = 15
            SUBSTITUTE_NOT_DEFINED     = 16
            SYSTEM_FAILURE             = 17
            TOO_MUCH_RECEIVERS         = 18
            USER_NOT_EXIST             = 19
            X_ERROR                    = 20
            OTHERS                     = 21.
IF SY-SUBRC EQ 0.
    MESSAGE I035(ZR53) WITH NEW_OBJECT_ID D_USERNAME. "usnam.
ELSE.
    MESSAGE I036(ZR53) WITH D_USERNAME."      sy-subrc.
ENDIF.
ENDFORM.                               " CREATE_AND_SEND_MAIL_OBJECT
Hope this helps.
Reward if helpful.
Regards,
Sipra

Problem in Triggering the Mail to SAP Inbox

Dear Experts,
                 I have a problem for triggering the Mail option to SAP Inbox.
We created a Job assigning the program RSEIDOCA,RSWUWFML2 by creating a variant for those programs. We are scheduling the job, It is showing as
24.11.2010 12:43:46 Job started                                                                     00           516          S
24.11.2010 12:43:46 Step 001 started (program RSEIDOCA, variant ZRSEIDOCA, user ID__ )        00           550          S
24.11.2010 12:43:48 Error situation found by evaluation                                             E0           596          S
24.11.2010 12:43:48 Step 002 started (program RSWUWFML2, variant ZRSWUWFML2, user ID__)      00           550          S
24.11.2010 12:43:49 Job finished                                                                    00           517          S
But while checking in SOST, we are unable to see those mails. eventhough the user is unable to get those mail in SAP INBOX.
I think, is there any authorization problem while triggering the mail for that particular user id.. Please tell me the solution, this is very high requirement for me.
Thanks in Advance.
Regards,
Srini

Hi Chandra,
          Thanks for your reply. Actually i am not workflow consultant, thats why i asking this question. Where to assign the Receipient Type and Recipient Notification.
you give Recipient Type as position and Recipient of Notification must be position of the reciepient,
Regards,
Srini

Sending mail to SAP Inbox thru actions

Hi Friends,
I am having a requirement as below:
Need to send one mail to SAP Inbox to the BP in one specific partner functions in an activity based upon the below conditions:
1) Status of the transaction is open
2) The Todays' Date -Created date =45
I believe this can be done using actions. Please let me know if this is possible. If yes let me know the simplest way and if know let me know the alternative way.
Thanks,
Jai

hi
yes you can do this using actions
just create your action profiel and there you give processing type as smartforms
and then select your parameters\
there are some standard actions available in the system for that you can refer to them
then you inside the conditions give your conditions
attach your action profile to your transaction and then you have what u wanted
alternate way to achieve this is using FMs or workflows
best regards
ashish

External mail to SAP

HI,
I have a requuirement where users can send a mail to SAP server and upon receiving the mail, a program or workflow has to execute.
We can send mails from Sap to external mail...... how do we do this other way around.... external mail to SAP and how can we trigger the execution of a program upon receiving this mail.
Regards,
Tarun Bahal

Hello Tarun,
This can be done using Inbound Distribution
http://help.sap.com/saphelp_nw70/helpdata/EN/6c/69c2e3418d11d1896e0000e8322d00/frameset.htm
Check more details about Workflow on help.sap.com using Workflow you can also trigger processing of incoming documents.
The link i gave you has Workflow information too.
Regards,
Siddhesh

How to read a mail from sap inbox thru abap code?

how to read a mail from sap INBOX thru abap code? can anyone tell me the technical approach? I NEED TO READ A MAIL and then need to pass the parameters to a bapi.
Message was edited by:
shahid mohammed syed

Hi SSM,
Did you manage to have your program working? I also have same requirement. I tried standard FM and BAPI but I always encounter authorization error when I tried accessing other user's mail. Thanks.
Regards,
Ryan

How to send External mail in sap HR workflow

Hi experts,
Anybody con tell me how to send External mail in sap HR workflow ?
Regards,
Umesh.

Hello,
Check the workflow builder. There is a step type of "Send mail". Just put that into your workflow definition, and your workflow will send mail.
Regards,
Karri

Small issue in sending mail to sap-inbox via classes

Hi All,
I am working in sending SAP mail to sap-inbox via classes..
Which i am able to work out..But got some minor struck off where when i am sending the mail from sap-report
it is sucesfully reaching the user ....
Issue is In the sap-inbox mail it is not only showing the
Created: Sender user name
it is also showing the Changed :Sender name only
How to restrict the changed should not display ...
Waiting for your response....
*Creates persistent send request
TRY.
      L_SEND_REQUEST = CL_BCS=>CREATE_PERSISTENT( ).
* Creating Document
      L_DOCUMENT_SAS = CL_DOCUMENT_BCS=>CREATE_DOCUMENT(
                                    I_TYPE = 'HTM'
                                    I_TEXT = I_CONTENT[]
                                    I_SUBJECT = 'Automated HRIS (SAP) Report' ).
*PERFORM PREPARE_ATTACHMENT.
* Adding Attachment
      CALL METHOD L_DOCUMENT_SAS->ADD_ATTACHMENT
        EXPORTING
          I_ATTACHMENT_TYPE    = C_EXT
*          I_ATTACHMENT_SIZE    = L_SIZE
          I_ATTACHMENT_SUBJECT = 'Hr Details r.xls'
          I_ATT_CONTENT_HEX    = L_XML_TABLE. "i_attach.
*          I_ATT_CONTENT_TEXT   = l_XML_TABLE.
Sas
Edited by: saslove sap on Oct 22, 2009 7:05 AM
Edited by: saslove sap on Oct 22, 2009 7:07 AM

contd...
* document to send request
      CALL METHOD L_SEND_REQUEST->SET_DOCUMENT( L_DOCUMENT_SAS ).
      DATA:LR_SENDER TYPE REF TO IF_SENDER_BCS,
           LR_SEND TYPE REF TO CL_BCS.
* Preparing the sender object
*      LR_SENDER = CL_CAM_ADDRESS_BCS=>CREATE_INTERNET_ADDRESS( sy-uname ).
      DATA: L1_UNAME TYPE SY-UNAME.
      L1_UNAME = SY-UNAME.
      LR_SENDER = CL_SAPUSER_BCS=>CREATE( L1_UNAME ).
* Setting the sender
      CALL METHOD L_SEND_REQUEST->SET_SENDER
        EXPORTING
          I_SENDER = LR_SENDER.
* E-Mail
      LOOP AT P_EADDR.
        TRANSLATE P_EADDR-LOW TO UPPER CASE.
        L_RECIPIENT = CL_SAPUSER_BCS=>( P_EADDR-LOW ).
        CALL METHOD L_SEND_REQUEST->ADD_RECIPIENT
          EXPORTING
            I_RECIPIENT = L_RECIPIENT
            I_EXPRESS    = 'X'
            I_COPY       = ' '
            I_BLIND_COPY = ' '
            I_NO_FORWARD = ' '.
        IF SY-SUBRC EQ 0.
          WRITE:/'** SUCCESS: Email Sent to', P_EADDR-LOW COLOR COL_NORMAL.
        ELSE.
          WRITE:/'** ERROR: Failed to send Email to',P_EADDR-LOW COLOR COL_NEGATIVE .
        ENDIF.
      ENDLOOP.
*Trigger E-Mail immediately
      L_SEND_REQUEST->SET_SEND_IMMEDIATELY( ' ' ).
      CALL METHOD L_SEND_REQUEST->SEND( ).
      COMMIT WORK.
    CATCH CX_DOCUMENT_BCS INTO L_BCS_EXCEPTION.
    CATCH CX_SEND_REQ_BCS INTO L_SEND_EXCEPTION.
    CATCH CX_ADDRESS_BCS INTO L_ADDR_EXCEPTION.
ENDTRY.
Edited by: saslove sap on Oct 22, 2009 9:02 AM

BASIS Configuration needed to send an external mail from SAP Program

Can you please help me about the BASIS configuration needed to send an external mail from SAP Program?
Regards,
Subhasish

Hi Subhasish,
Please go thru the below link.
Re: SCOT Configuration--for external mail
Regards,
Lakshman.

How can i autoforward that mail from SAP INBOX to the outlook

Hi ,
My Requirement is that,
I have to send an email to outlook, whenever PO Created in SRM System
I have created custom workflow, i have added a sendmailtask step, i given the SAP userid to send SAP Mail to the user.
It is sending SAP Mail to the User to his inbox perfectly.
Now, how can i autoforward that mail from SAP INBOX to the outlook. This is has to work for all users.
Please give some suggestions. ot it can be achived any other way.
Note: This is Email Message not a workitem.
I have doubt that RSWW program will work only for workitems.*
Thanks & Regards,
Suresh.

Hi ST,
what I understand from your requirement is that you are able to send messages using SendMail Step to SAP Inbox and now you want it to be sent to users Outlook.
Here you need to create a container which would store users email address of Outlook (which would be stored in SU01 or in a ztable), use this container in your Send Mail step and in the Recepient Type as email.
Hope it helps.
Aditya

External mails in Agent Inbox

Hi,
We are implementing ERMS in our company. We made settings in SMTP, default domain and System User. But, the external mails are still not being received in Agent Inbox.
Can somebody guide me on prerequisites for receiving external mails into CRM System?
A timely reply would be highly appreciated.
Thanks,
Vivek

Hi Vivek
Please refer to SAP Note 882653, the document included in this note is extremely useful for what you're configuring.
In addition to this locate the ERMS How to documents (by John Burton) from the SAP Service Marketplace alias CRM-INST, these documents are also very useful.
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Arden

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I have a problem of the mail sending from SAP inbox to external email id. The text which Iam entering in the mail is converted into pdf format and being sent as an attachment. we are using the version 46C. Please let me know on this.
Thanks!
Sreenivas

what is the issue ?
u dont want PDF ? then chek ur settings in SCOT.
in SCOT -->double click on STMP nore >internet>here u will get converion format settings
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