Formatted Search on Service Call

Question

Dear All,
Im trying to write a formatted search on the Service call screen to retrieve the email address of a queue. The queue is in the general tab of the Service call. You can add user defined fields for the service call-title, service call -solutions, service call- activities etc.
I have added the userdefined field on the service call-title.
My formatted searches can access all the other header details on the service call but I cannot get the queue data in the general tab.
Kindly assist,
Thanks,
Indraj.

Answer 1

HI Indraj,
On the user defined fields area if you want to use the formatted search, use must have to use the table and field names inside. (also if you have any field which not represented by variables eq: hidden fields):
$[TABLE_NAME.FIELD_NAME]
if you use normal fields area, and you have the variable on the form:
$[$ITEMUID.COLUID.TYPE]
where Type is:
0 for gerenal
NUMBER for numbers,
etc.
So Your solution is:
SELECT T1.[email] FROM OSCL T0  INNER JOIN OQUE T1 ON T0.Queue = T1.queueID WHERE
T0.[callID] =$[OSCL.callID]
Regards,
J.