Has anyone else spent 4 hours trying to figure out how to get a refund for extra iCloud storage you accidentally purchased?
Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days. But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number. Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.
I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).
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really important. need help.
If they were on your phone when it was last backed up, restoring the backup to your phone should recover them.
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How do I get a refund for extra iCloud storage I just bought? I can't figure it out
I was able to get a refund processed for storage I accidentally purchased by calling the above number ^^.
It did take me three calls because the system is fully automated and it was difficult speaking an answer to any of the automated questions that would actually get me to a live person - the first time I was automatically hung up on for not replying; the second time I couldn't get past the automated system. The third time I was finally transferred to a live person; and after being transferred to a second live person it took about 20 minutes to get the refund processed. I'm hoping it goes through and will be watching my credit card statement closely for the next week. Apple will call me back a week from today to ensure the refund was processed. -
I am still having issues with the TOC pictures. I got several chapter/section photos to show up, but can't seem to repeat this success. It is some mystery that happened during a time that I had practically given up. This should be such a simple thing. Drag and place a picture into the placeholder and it shows up in the TOC....right? Help, help help! want to get this thing done and it's taken two days of work just get some of the photos to show up. I am going to have to publish this ibook with no photos in several sections.....why can't this be simple? I have even had someone else spend hours trying to figure this out. This software is such a GREAT idea....come on...help with this little part of it.
I had the same problem myself. I got to the point where I couldn't replace the photo, of a new chapter, in the TOC. What I did was to duplicate an existing chapter that was working and was able to replace it's TOC's photo. I also found that if you try different areas of the photo you can sometimes get it to replace correctly. For example, instead of dragging the new photo to the middle of an existing photo, try dragging it to the right top corner.
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HELP!!!! I have spent hours trying to find out how to embed an image with a link, or embed a Microsoft Word document with a hyperlink built within the document -- not as an attachment into my email -- but where it shows as the email content when opened! Does ANYONE know the secret? Can it be done, or not? My PC clients do it all the time easily. Then I want to be able to send the embedded image/document (not as an attachment, but visable within the email when opened) to many email contacts at once, BUT the individuals receiveing them DO NOT SEE the other email contacts. Cannot seem to be able to find anything on being able to do these 2 tasks.PLEASE, SOMEONE, HELP!!!
Don't know if this applies to Lion, but read here:
http://www.makeuseof.com/tag/create-html-announcement-mail-iweb-mac/ -
I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?
Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too -
I have recently had to fire my web designer who was using iWeb. Now I'm trying to figure out how to get the site to open in iWeb on my new MacBook Pro. Is there a way?
Firstly iWeb CAN'T IMPORT any kind of published html code as it has no import facility. You can however add html code, javascript and css by selecting the html snippet and placing it on your page the entering the code in here and clicking on Apply. You DO NOT create a shape as you say - you use the html snippet and place your code in there.
There are not really a lot of ways in which you can write code - if you want to enter small amounts of code, then you would use an ordinary text editor to do this such as Text Edit on a Mac or Text Wrangler. If you want to add code to iWeb like this, then you would either use the html snippet method in iWeb itself or you would have to publish the site to a local folder from iWeb and open the relevant html page with a text editor and add the additional code in this way and then publish. However, if he decided to add the code with a text editor, then you would have to upload the pages directly to the server using an ftp client - if you try to upload the site directly from iWeb, all the extra code will be overwritten.
As for checking whether the site was created using iWeb, all you need do is view the site in Safari and then click on View and then select View Source Code and it will tell you.
Even thoough extra code was added to the site and he might well have done this by publishing to a local folder and adding the code with a text editor, he should still have the domain file for the site too.
Ask again. I'm sure that for adding quick code, most would not want to use programmes such as Dreamweaver, but a simple text editor will suffice. As OT already said, if he claims that he does not have the domain.sites file, then try Flux 4 which is a web design programme and has full import facilities. At least this way, if he just gives you the published version of the site, you have some way of opening it.
You can download a free trial of Flux 4 and you can also purchase the full version from the Mac App Store if you decide you like it. -
I am trying to figure out how to get the pre made "beats" with my garage band for my MacBook Air can u help
Hello Mattxy2,
Thank you for the question. It sounds like you would like to add some Apple Loops to your project. I recommend reviewing the following sections in Garageband Help:
GarageBand Help - Search for Apple Loops
http://help.apple.com/garageband/mac/10.0/#gbnd3002ab64
GarageBand Help - Add Apple Loops to your projects
http://help.apple.com/garageband/mac/10.0/#gbndc1d3db81
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I lost the little white balance dropper thingy and the option to change exposure and cannot figure out how to get them back! Help! Thank you!
Are you saying you've lost the "Basic" tool tab?
If yes, just right-click on one of the other tabs and select "Basic" from the context menu that's presented. -
I have creative cloud, I have photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to update this.
You need to uninstall the trial applications and reinstall from the CC app.
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From the US but in France these days trying to figure out how to get case
I have an iPhone 4, and I got the email about being eligible for the case. I am from the US, and I am now in France for a bit for work. I am trying to figure out how I could get my case shipped to me here instead of back home, since I will not be back there until December at the earliest. I downloaded the app and it will ship to my US address by default, and I am not interested in changing that because I want to still be part of the US zone.
If someone from Apple could help and tell me what to do it would be great. I could not find the right department that could have answered this question when I looked on the support page.
Thanks.These are user forums - Apple will not respond to you here.
Call customer service with the order number and tell them that you need to change the ship to address ... they should be able to do that or you... -
Trying to figure out how to get custom quiz concept to work
OK so I've been trying to get this concept to work in CP4. I have simulation quiz questions that gives the user 2 attempts to answer the quiz. The one hitch is that if the user get the question wrong the first time it gives them an "incorrect try again" message and if they get it wrong the second time it gives them an "incorrect please review section...." message. Now I've been trying to get this to work many ways and haven't been able to get the quiz to score right due to the fact I can't get CP to let me use the multiple incorrect feedbacks in a single click box.
I've tried setting up the questions using 2 click boxes (each click box has a different incorrect feedback message) but I run into the issue of if I answer the question right the first time then the second click box goes unscored and throws off the percentage. I've been trying to figure out a way to manipulate the captivate system variables (cpinfoquizpasspoints, cpinfototalquestionsperproject, cpinfopointsscored) but I can't for the life of me figure out how to update the variables (ex. overide the cpinfototalquestionsperproject with my own number or add additional points to the cpinfopointsscored variable if the user gets the question right the first time. Basically I need to fig out a way to get this to work and ultimately be able to communicate to a Sumtotal LMS what the results are. I'm very open to suggestions
Thanks
B
btw. I'm really disappointed that CP4 allows different feedback messages on multiple attmeps for their built in questions but not for custom click box questions!!!!I would try the multi choice like captiv8r said. if that doesn't work try a clickbox for each answer and:
Some quick notes for set up. Slide XX represents the slide that will contain the next question in the quiz. You may want to create all the slides (even if they are blank) as place holders for each question in the quiz. So if a question has 4 possible answers that's gonna be 4 slides for that question. If you have 5 questions and they all have 5 answers then you want to create 25 slides for the questions. (I think I did the math right on that )
Change the properties for the click box to on success: go to next slide (unless this is the correct answer then select jump to slide XX). Change the options
Under Options Only check Success Caption, Pause project until user clicks and pause for success/failure captions.
Click OK......You will be given a click box with a green box that says type success text here.
Right click on the green box and select Properties
If this box is the right answer type in Correct or something to that extent. If its the wrong answer type in "Answer is wrong because ..bla bla bla..... reasons". You can format the font to be red or green and choose the appropiate caption type to match your color scheme (or create your own custom caption)
Click OK.
After that all you have to do is duplicate the click box (right click on the click box and select duplicate) and edit the caption to be either "correct" or "answer is wrong because....."
Once you have all your captions in place you can copy the entire contents of the slide an paste it into the rest of the slides set up for that question (remember if the question has 4 answers then thats 4 slides for that question)
repeat steps 1 - 9 for the rest of the questions.
Some things you want to consider. If you only want to give the user say 2 attempts per question then you want to modify the setup to only 2 slides per question. That way if they get it wrong on teh second attempt they are advanced to the next question. If you are scoring this quiz you will have to set-up some variables for scoring.
The method above is what I used to answer my own question from the original post.... Lots of work but it got the job done! Good luck.
B -
Im not the most Computer tech savvy fella, stopped doing updates along time ago as I always have issues after updates. Thought I'd do one and sure enough here I am with issues. At First there was aplug in error > I uninstalled and re-installed and that has now gone buy all i get now is a black screen on You Tube that should have options to play but these options are not there. Any help greatly appreciated
Flash Player update? Plug-in failure?
Wait until Adobe fixes the issue.
If not, try this.
Adobe Flash Player 13.0.0.0182 Pro Plug-in failure workaround
http://forums.adobe.com/message/6288150 -
HT201272 im trying to figure out how to get purchaches on a app
you see i bought a app over a year ago, lost everything on my computer due to virus. I had to wipe the entire hard drive. so i lost all my itunes and all my apps and had to start over. well i got the purchaced app back and all the stuff i bought on that app is no where to be found. Is there any way of recovering what i bought on that app?
never mind i figured it out.....thanks...................
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