Have been here before but still have not resolved a fix for a black screen when I try to access a PDF file...Now I've got a new iPad and need the User Guide which is only available inPDF
Have been here before but still have not resolved a fix for a black screen when I try to access a PDF file using Safari...Now I've got a new iPad and need the User Guide which is only available in PDF and FireFox will not work.
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.
Similar Messages
-
My internet session terminates when I try to access a PDF file. I have uninstaled and reinstalled Ad
My internet explorer session terminates when I try to access a PDF file (eg my XCapitolOne bank statement or nist time request). I have uninstalled and reinstalled Adobe Reader with no change.
What is your Reader version?
Can you try to disable Protected Mode (Edit | Preferences | Security (Enhanced)). -
I recently bought a new iPad. When setting up Apple Account,the accounts details where I need to provide details of payment ,I have a challenge with info. Needed as ZIP,ADDRESS,PHONE NUMBER. This is so because my country Zambia is not among the many listed. Kindly advise
If the ID is yours but you don't know the password, you'll have to reset it (http://support.apple.com/kb/HT5787). If the ID belongs to a previous ownder of the phone, you'll have to either get the ID and password from them, or have them erase the phone and remove it from their account as explained here: http://support.apple.com/kb/TS4515.
-
My version of Lightroom 6 is still showing trial version after Serial Number has been Installed.
I have tried re-installation but still have the same problem.
Could you please forward a solution to this problem.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
My macbookpro is not opening pdf sites from safari or firefox, it goes to the address but just gives me a black screen. I can however open a pdf file that I have saved on my HD, it opens on preview. any thoughts? osx 10.6.8
Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste (command-V) into the text box that opens, then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
I've seen an unconfirmed report that the "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you might need to remove it as well, if applicable.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
The screen on my iPhone turned into an xray like display. With the assistance from Apple Support, I Upgraded the software version. But still did not resolved the issue.
Probably a setting. Look at the manual.
iPhone User Guide (For iOS 4.2 and 4.3 Software) -
I am using Adobe Acrobat 9 Standard version in Windows 8.1 and when I try to create a .pdf file, I receive the following error message "Acrobat could not open "file name.log" because it is either not a supported file type or because the file has been damaged. To create a PDF document, go to the source application then print the document to .pdf" I am going to the source application and printing the document to .pdf yet it's saving the file as a .log file. After reinstalling the software, I initially didn't encounter this problem but on my second and third attempts to convert files to .pdf format, this error message reappeared. How do I resolve this problem?
I have a similar problem which i did not have before...and it exists only in some powerpoint files which i want to print as a pdf file...and i get the same message as above.
the log says the bellow details...what's the problem and how can i resolve it? thanks.
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
Cambria not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%
Stack:
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%% -
My husband got a new ipad and set up his own apple id without looking into the implications of that. Now I want to sync this ipad with our itunes so we can access it on here, but our itunes has a different apple id. Any way to do this?
You should be able to accept this message, it will cause existing music, photos (not camera roll) and videos (also excluding those in camera roll) to be removed and replaced with those from this computer. All other user data on the iPad will be unaffected.
-
iCloud password works on everything but erasing all data. I got a new iPhone and need to wipe this one but am not sure how else to do this since the password is not working. Any suggestions?
Firefox also makes regular backups of your bookmarks in a folder named bookmarkbackups in your personal settings folder. You can restore the backup to your new Firefox, but unlike importing the HTML-format file, it is a complete drop-in replacement, so if you have saved new bookmarks you do not want to lose, the export/import method may work better for you.
By default, Windows hides your personal settings folder so the easiest way to access it is from inside Firefox. You can use either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This will launch a window showing your Firefox settings files.
You might want to back up this whole folder if you have other data you want to preserve from your XP computer.
Either way, you should find the bookmarkbackups folder here and when you click into it, find maybe 10 files with dates in their names.
The procedure to restore the file once you have it on removable media or some other convenient place is described in this article: [[Restore bookmarks from backup or move them to another computer]].
Regarding the other files and what you might find of use: [[Recovering important data from an old profile]]. -
I own a iPod touch and I have an iTunes account but all i can download is podcasts no games or music.when I try to download games it says "request cannot be completed " could there be a problem with it ?
Please helpHonestly, these are WAGs but they're all that I can think of.
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again. -
I tried to log on my new ipad and forgot the password combination. Due to several tries the ipad is locked up. I remembered the password but my ipad is still disabled. How do I get it going again?
You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
iOS: Wrong passcode results in red disabled screen
This will tell you how to restore
iTunes: Backing up, updating or restoring iOS software
If you cannot restore that way, you may have to use recovery mode
iPad: Unable to update or restore -
I just got a new IPad and am trying to activate but I forgot my password and had to reset it. I still canot get the IPad to continue with the setup process.
What do I do now?http://support.apple.com/kb/HT4314
This might help -
Bello, i got a new iPad and i wanted to use iTunes U. I instale debut i can not open It. What should i do. Thank you
Hello Tuka66,
It sounds like you have installed the iTunes U app, but it is not working for you. I would try the troubleshooting steps from this article named:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
You can setup apps to update automatically in Settings > iTunes & App Store, but make sure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
If prompted, enter your iTunes Store account information. App Store will then download and install the app updates.
Note: Some apps may require a Wi-Fi connection to update.
3. Install another app from the App Store
If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install an app that isn't already installed on your device to reset this information. You can also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
4. Restart the app
If the issue affects only a single app, try closing just that app.
5. Restart your device
Turn the device off and on.
6. Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-right corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you may be asked to purchase the app again. Learn more about downloading previously purchased items.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I recently got a new iMac and did the set up THEN I took it to the store to have my backup data loaded onto my new iMac from my old crashed iMac. Now I have 2 login accounts on my new iMac. The old one has my iTunes and iPhoto libraries and my new login is empty. Is it possible to move the libraries and the other data to my new login and delete the old one?
I've done something a little different but have the same problem, sort of. I had been with AT&T for years and had iphones but I switched to VZ wireless quite a while back and got a droid. I just switched back and got the iphone 4S and was downloading apps from the phone having forgot I already had an iTunes account so I created another one.
After doing the above (which I'm not sure where to even start) is it possible to get all of the songs from my old account loaded onto my new phone (I haven't even attempted it yet because I don't know where to start)? -
I m trying to update iTunes 10.5.2 my mac book air but it keeps telling me that it is installed but when i plug my new iPad and iPhone it keeps saying it has only 10.3 iTunes and it needs at least 10.5 version can anyone help?
no that does seem to work it is as if it is not recognising it. it says installed on screen but when plug new ipad and iphone4s in it says new version required but i have ran a system update and it says everything is updated
Maybe you are looking for
-
Can I change my iphone 6 plus'screen, which was bought in Japan, in China mainland?
Good Day My iphone6 plus (64G) was bought in Japan from the official website, my kid broke the screen accidentally. Can I get it repaired in China Mainland, how much is the cost? Your assistance is highly appreciated.
-
Why does Thunderbird sometimes "spell check" html and CSS markup when forwarding an email
When I forward an HTML email, sometimes the spell checker will display "words" not in the body, such as "backgroundTable" and "ffffff" and "contentTable" and "px" -- you get the idea!
-
What does "2 param error" on DVD drive mean?
DVD driver on MacBook Pro will not play. Spits DVDS and Cds out. Does not show up anywhere in system preferences. When I ask for "cds &dvds preferences" in Finder I get this message: "The item cannot be opened. It may be disabled or not installed.
-
Item category 06000 not allowed in accounting transaction 1000/0001
Hi, We try post following entry and getting this error. Debit Exp. --- 50 Credit Exp - 40 Credit Out bank---- 10. Please help out with solution.I cannot deactivate document splitting.
-
Ops Center EC upgrade error's with no DB table space
Hi I am not a DBA so not sure what to do, all I know is the ASM disk group still has plenty of disk space, I am trying to upgrade EC from 12.1.1.2076 to 12.1.2.2161, but the installer is exiting with an error of no DB space. below if the db error log