How to do a DB lookup in ICM and return the ANI and Rewards Number to CTI

    Hello,
Does anyone know how to take the ANI and do a database look up to get the customer loyalty program number?  After the number is collected, I need to return the ANI and the loyalty number to CTI using variable 5.  Any feedback on how to accomplish this? 

Ok if you have succesfully connected to the Database and call come out of the Right branch in your DBLookUp Node.
You need to create a Set Variable, If you want to display the Loyalty Number in Peripheral Variable 1, Choose that variable and Click th formula Editor. In the formula Editor, choose the Object Type as Database select the database and choose the vairable as Loyalty Number.
Note :You should have all the Variable in the Databse Explorer created under this Databse.
I have atached a scrrenshot like how to se the Customer Type in Peripheral Variable 1
By Default ANI should be there in the Agent Desktop or Toolkit
Pam Scarpino wrote: Thank you.  This is very helpful.  We are stuck on the formula now.  We want to return the calling line id and the loyalty number to CTI.  Do you know how the formula should look?
Regards,
Senthil
Rate if this helpful

Similar Messages

Maybe you are looking for

  • Here's a fix for Safari hanging and taking down the system..

    There appears to be a serious bug in Mac OS X's lookupd which can pull the rug right out from under Mac OS X Tiger. While this bug could possibly be triggered in a number of different ways, there has been a recent rash of reports that have been track

  • Safari 5.1.9 crashing constantly

    I see many have problems with Safari 6.0.4 constantly crashing. I have same issues with 5.1.9 on Snow Leopard. The thing is that it worked without problems for a day after installation. However since today it crashes constantly. I cannot even load a

  • Is a SATA 6Gbp/s SSD compatible with my 2007 MB

    Hello, I was wandering whether a 6Gbp/s SATA 3 SSD is compatible with my 2007 Black MacBook. I know the MacBook is limited to 1.5Gbp/s but I need the speed improvements. Just wandering if the cables are the same and all that. Thanks in Advance

  • Setting alerts by subject

    Is there a way to set my iPhone to set off an alert based on words in the subject of a message? I belong to an emergency response group, and alerts are sent out by messaging (text). There are an changing array of people who can send out a call, but t

  • Is there any good documentation on dynamic ql?

    Is there any good documentation on dynamic ql in weblogic 7.0? Or does anyone have a good example using dynamic ql? Do let me know. Ronak Parekh


HashFlare