How to get answers from forum

Hi,
Just wondering, how to get answer from forum.  Some time, for simple question, I don't see anybody replying. 
Is there any other platform we get define answer or is there any support who can connect to our system suggest resolution?
Thanks,
-Anand

anand_gp wrote:
Just wondering, how to get answer from forum.  Some time, for simple question, I don't see anybody replying.
If it's really a simple question, then most people probably think the poster can get the answer from the documentation, or by searching the forum for previous answers.
However, most of the time, it's not that the question actually is simple. It's usually a question that is being asked simplistically, making it nearly impossible to answer (or often even understand). To get an effective response to a question, it needs to be the right question, asked in the right way.
Describe the the problem/requirement (not the attempted solutions) in detail:
How to ask questions
Re: 2. How do I ask a question on the forums?
Include as much relevant information with the question as possible, starting with:
APEX version
DB version, edition and host OS
Web server architecture (EPG, OHS or APEX listener), server platform, and host OS
Browser(s)/version(s) used
UI/Theme
Templates
Region type (making particular distinction as to whether a "report" is a standard report, an interactive report, or in fact an "updateable report" (i.e. a tabular form)
With APEX we're also fortunate to have a great resource in apex.oracle.com where we can reproduce and share problems. Reproducing things there is the best way to troubleshoot most issues, especially those relating to layout and visual formatting. To get a detailed answer then it's appropriate for the questioner to take on a significant part of the effort by reproducing the problem on apex.oracle.com before asking for assistance with specific issues, which can then be seen at first hand in a real APEX environment.

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    anand_gp wrote:
    Just wondering, how to get answer from forum.  Some time, for simple question, I don't see anybody replying.
    If it's really a simple question, then most people probably think the poster can get the answer from the documentation, or by searching the forum for previous answers.
    However, most of the time, it's not that the question actually is simple. It's usually a question that is being asked simplistically, making it nearly impossible to answer (or often even understand). To get an effective response to a question, it needs to be the right question, asked in the right way.
    Describe the the problem/requirement (not the attempted solutions) in detail:
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    Re: 2. How do I ask a question on the forums?
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    With APEX we're also fortunate to have a great resource in apex.oracle.com where we can reproduce and share problems. Reproducing things there is the best way to troubleshoot most issues, especially those relating to layout and visual formatting. To get a detailed answer then it's appropriate for the questioner to take on a significant part of the effort by reproducing the problem on apex.oracle.com before asking for assistance with specific issues, which can then be seen at first hand in a real APEX environment.

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