HT3775 I recently upgraded my OS to Mountain Lion 10.8.2 and cannot open up .avi files now in Quicktime. I get this error message: The document "ANDREW_McD_MEDIA_VERSION.avi" could not be opened. A required codec isn't available.

I recently upgraded my OS to Mountain Lion 10.8.2 and cannot open up .avi files now in Quicktime. These same files opened up with no problem prior to my upgrade. Additionally, I had upgraded to the Pro version of Quicktime recently, but it appears I've retrograded back to the basic version, unexplainably.
I get this error message: The document “ANDREW_McD_MEDIA_VERSION.avi” could not be opened. A required codec isn't available.

Hi,
I had exactly the same problem & found the answer here https://discussions.apple.com/thread/3219982?start=0&tstart=0 . Download a program called Perian, very easy to download worked a treat. I wish all fixes were this easy - Debbie

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HT3775 I have a bunch of .MOD files I cannot play from our Canon video cam. I tried renaming the files as MPEG or MOV, I get the message "The document "001.MPEG" could not be opened. A required codec isn't available." Any advice on getting these to play?

I have a slew of .MOD files I cannot play from our Canon video cam. I tried renaming the files as MPEG or MOV, I get the message "The document “001.MPEG” could not be opened. A required codec isn't available." Any advice on getting these to play? Thanks!

Try installing Perian or VLC. Some AVIs require a codec which simply isn't available for Mac OS X.
(85018)

When I try to open a PDF downloaded from Adobe DC I get an error message:Adobe Acrobat Reader DC could not open 'nrneph.2015.33.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email

When I try to download a PDF from Adobe DC, I get an error message: "Adobe Acrobat Reader DC could not open 'nrneph.2015.33.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"
I am using a Macbook Pro, OSX 10.9.5, Safari browser. Previous versions of Adobe Acrobat have worked fine for years.
WGC

What's the name of the file you are attempting to open? Is it "ScreenFlow_4.5.2.dmg"? If it is the correct name then the message is correct and you are attempting to open a file with DMG files extension and not one with a PDF file extension. Adobe Reader opens PDF files an not any other file type.

Error Message: The following disk images could not be opened

When downloading the free trial for CS6 for Mac, I get an Error message stating that "the following disk images could not be opened: Photoshop_13_LS16.dr invalid checksum.
Please help!!!

Is there any messages within the Adobe Download Assistant? This error can happen if you try mounting the DMG before the download is complete.

My FaceTime seemed not working and keep telling me The document "IMG_3054.JPG" could not be opened. FaceTime cannot open files in the "JPEG image" format. I clicked OK but it pop-up again. So that I can't turn off my computer at all.

When I tried to restart my computer, FaceTime will pop-up and a warning message The document “IMG_3054.JPG” could not be opened. FaceTime cannot open files in the “JPEG image” format. I tried to clike OK but this worning message keeping pop-up and I can not quit FaceTime. So that I can't turnoff or restart my computer.
Can someone help?

The next time that happens, try this keyboard shortcut.
Command + Option + Esc
That way you can "force quit" the Facetime App.

HT3775 The document "20130326_MNTvsMexico.mov" could not be opened. A required codec isn't available.

I go the error message...The document “20130326_MNTvsMexico.mov” could not be opened. A required codec isn't available.
Can anyone help?

There are a lot of third party codecs for QT http://www.apple.com/quicktime/resources/components.html
Most of them are "payware" with no guarantee they'll actually do what they claim. I spent hundreds back in the days before QT10 and eventuallty found that EVERYTHING those purchased codecs do... can be done for FREE with VLC media player.

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.
Help!
Thanks, Mark

Unfortunately, the error message gives no details about what codec might be missing or what it needs.
If the file can't be opened in QT, it only means you cannot use the QT "Inspector" window to check what compression formats were used to create the file. It does not mean you can't use the Finder "Information" window to check on the compression formats or use a third party media information window (e.g., like VLC which will open many compression formats not supported natively by QT) to determine what kind of data is included in the MOV wrapper. If the file cannot be opened in any app, it is usually a good sign that the file itself is corrupted.
It's a stupid error message. Apple should do better than that.
Error trapping is quite extensive but there are still many areas which require human oversight. The message is telling you that either the container has a problem (e.g., not properly terminated, non-standard, or corrupted) or that one or more of the compression formats used is not supported by your current codec component configuration or that the data was encoded using non-standard settings or preferences not supported by QT or that the fourCC code does not match the data contained in the file or that there are timecode inconsistencies, etc., etc., etc. In short there are a near infinite number of possible problems for which it would be very difficult/nearly impossible to program error trapping depending on your sourcing of content and how you process it before it reaches the player app. Think of it like trying to play a BD disc in an DVD player.
I'll call Apple support when I get a chance.
Chances are good that they will end up sending you back here. In any case, it is often a good idea to post a sample file for examination by other QT users. At the very least, they should be able to tell you if the sample file will play on other systems which would indicate whether or not the file itself is bad and under the best of circumstances whould allow them to examing the file in detail for various common problems.

I'm trying to extract audio files from my OLYMPUS Digital Voice Recorder VN-6200PC I am getting this error whenever I try to play its file type on my MacBook Pro,"The document "VN622195.WMA" could not be opened. The movie's file format isn't recognized."

I'm trying to extract audio files from my OLYMPUS Digital Voice Recorder VN-6200PC
I am getting this error whenever I try to play its file type on my MacBook Pro,"The document “VN622195.WMA” could not be opened. The movie's file format isn't recognized."

The mac has no native way to read .wma files (these are Windows Media Audio files). Do a search on the internet for playing wma files on a mac. You will find several links to solution (one is to use flip4mac).

The document "SpeechSynthesisServer.app" could not be opened because it is damaged or incomplete.

I just upgraded from Mac OSX 10.6.8 to OSX 10.8.
I logged into my account for the first time and had this error:
The document “SpeechSynthesisServer.app” could not be opened because it is damaged or incomplete.
From what I've been able to find, the SpeechSynthesisServer.app has to do with the Text-to-speech recognition.
Initially, I was unable to get text-to-speech to work correctly. But after I reset the key command, it worked.
Is this something I should worry about?

jfaughnan wrote:
I think this bug may hit people whose user accounts have gone through a few versions of OS X AND are going directly from Snow Leopard to Mountain Lion. In my case my user account started out with 10.2 - so it's picked up some cruft.
There are several items in my non-admin user Preferences:Users and Groups:User:Login Items that are not in my Admin account user including an item called SpeechSynthesisServer. It had a yellow warning triangle next to it and the data type was unrecognized.
I removed it from Login Items, logged out, logged in, and the bug was gone.
The LoginIn item is referencing a system app, that app is still present post upgrade:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A
/Frameworks/SpeechSynthesis.framework/Versions/A.
I suspect the app is still important. DON'T TOUCH ANYTHING IN SYSTEM/LIBRARY. Just leave it alone
iTunesHelper was also on the one user's LoginItems and I removed it.
I think there are a couple of bugs with the Login Item migration from SL to ML. For example, a disk image I mounted showed with a yellow icon too. I removed it, added it back in, and it was fine.
Thanks jf. That's helpful.
I installed ML an hour or so ago, going from 10.6.8 to 10.8.2. Having read quite a few comments I decided to take my time over this.
ML downloaded fine. About half an hour maybe. Installed itself then my iMac was restarted and, hey-presto, I'm back in business with a new OS.
Bit worried that my iMac was now rather sluggish, but not overly so because some kind person had posted on the App store that his Mac speeded back up after he had restarted. This proved the case for me too.
Went through all the set up screen re iCloud and App store. All the while I noticed my external backup drive was very busy too. Must be using it as temporary space I thought to myself.
Anyway, I decided that the first thing I should do is run Software Update. I had several items that needed updating and whilst one of them was installing, that dreaded message that all you guys are talking about popped up. I took a screen shot for later.
https://dl.dropbox.com/u/11373233/MacDiscussions/SpeechSynth%202012-12-08%20at%2 016.05.39.png
Not long after this my iMac's sceen turned black. I assumed this was due to the screen saver cutting in. It had done so about every 5 minutes during the time ML was downloading - apparently without causing a problem. I left it a while, then fired up the screen again. Then I got a dreadful fright when a message came up full screen telling me my iMac had encountered a problem and it was having to restart!
I decided toplay it cool and let everything play through and let the Mac restart, see what happens. Turned out I was worrying unnecessaryily, all I needed to do was run Software Update again. I downloaded the items individually this time, not all in one go like before. All seems okay - at the moment.
I still don't know what this SpeechSynthesisServer.app problem is. Text to Speech still seems to work. I wonder if it has anything to do with the new Voice recognition that I'm itching to try out.
Anyway, I'm leaving Voice recog alone for now until I'm more familiear with ML.
"DON'T TOUCH ANYTHING IN SYSTEM/LIBRARY." I notice that the Library is now hidden from us. Maybe what you say is the reason why?
By the way, I think I worked out why my iMac was sluggish when I first fired up ML. Spotlight was rebuilding it's database!
Message was edited by: El Deanio

Itunes won't open and i am getting this error message: the application itunes quit unexpectedly. the problem may have been caused by the libgnsdk_dsp.1.9.5.dylib plug in

Have not changed any settings on my mac. Quit the application end of the day. The next day I went to start it and it won't open. Everytime I try to launch it, it won't open and I get this error message: The application itunes quit unexpectedly. The problem may have been caused by the libgnsdk_dsp.1.9.5.dylib plug in

Have not changed any settings on my mac. Quit the application end of the day. The next day I went to start it and it won't open. Everytime I try to launch it, it won't open and I get this error message: The application itunes quit unexpectedly. The problem may have been caused by the libgnsdk_dsp.1.9.5.dylib plug in

The document "Blank.template" could not be opened. in Pages

I can not open any tempaltes in Pages from iWork on Macbook Pro.
When I open pages. I can then pick a template. when I click that or any of the templates I get
The document “Blank.template” could not be opened.
I am new to the Mac world and trying to set up for my son to do homework. So please bear with me if I ask a lot of questions.
I reloaded the software and still get the same reply. Any help to get it running would be a HUGE help.

Mitch,
See if you can run Pages successfully in another User account. If so, you have a corrupt PLIST file in the main user acount.
I have a hunch that this is your problem since reloading the software didn't solve the problem. But, I have to ask if you may have moved Pages.app from where the installer put it.
Jerry

I cannot run itunes, I keep getting this error message" Quick Time failed to initialized (error02096) Quick time is required to run please unistall itunes then install itunes again, I have done this three time and I keep getting the same error message.

On my PC, I cannot run itunes, I keep getting this error message" Quick Time failed to initialized (error02096) Quick time is required to run please unistall itunes then install itunes again, I have done this three times and I keep getting the same error message. I have had itunes for years, but up until 2 months ago the quick time will not initialize to run it.

Try using the Windows Installer Cleanup Utility and delete the iTunes installer. Then try installing iTunes again
http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

The document "navidad.numbers" could not be opened.

I created a document during december, and now I can't open it. It's really important, I need help here.
I doesn't gives me any explanation only the pop up saying: The document “navidad.numbers” could not be opened.
Message was edited by: jaimemtz

jaimemtz:
This might not help you at this point, but maybe if someone else comes along later, it will help them solve their problem.
I just had this exact same problem and from the looks of your document title, my fix might work for yours as well. I fixed the file by editing the index.xml file in the corrupted numbers file. Numbers '09 doesn't save documents as folders by default anymore, but you should be able to unzip them to folders using something like Unarchiver, 7zip, or a similar program (I used my default archive extraction program, which is called "The Unarchiver"). My problem was that I had put an obscure unicode character in the name of one of my tables. Look at the console output in Console.app and see if something similar doesn't show up. I just went into the text file, changed the offending characters to something from ASCII, and renamed the (unzipped) folder to have the .numbers extension, and the file openned without any issues.
Anyway, like I said, probably won't help at this point, but maybe it will help someone else later.
David

The document "abc.numbers" could not be opened [Numbers 09]

I’m getting the document “abc.numbers” could not be opened message. I’ve seen this posted about Numbers ’08 but I’m getting this dreaded message with Numbers ’09.
I’ve unzipped the file and cannot find anything that looks out of the ordinary to me. The buildVersionHistory.plist looks fine, as does the index.xml and QuickLook folder. When I compare these to a new, empty numbers file I can’t see differences besides those expected.
Any help would be very much appreciated!

May you attach the beast to a mail and send them to my mailbox ?
Click my blue name to get my address.
I wiil try to discover what is wrong.
I guess that something is wrong in the index.xml file.
I received several documents with this kind of problem.
In some of them, the xml file was truncated, in others, it appeared as a 'correctly built' file but Numbers was unable to decipher it. One erroneous character is sufficient to render such a file unusable.
This is why I wrote many times : backup, backup, backup…
This means : keep consecutive copies as my backup script is able to build.
Yvan KOENIG (VALLAURIS, France) samedi 23 janvier 2010 16:05:04

When opening a msword file wit .doc extension i get an error message: import error. The file format is not valid

when opening a msword file with .doc extension i get an error message: import error. The file format is not valid

Looks like. I tried in the TextEdit format tab to set all the combinations while opening the file, like plain text, rtf and html without success. Always I get the same signs.

HT3775 I recently upgraded my OS to Mountain Lion 10.8.2 and cannot open up .avi files now in Quicktime. I get this error message: The document "ANDREW_McD_MEDIA_VERSION.avi" could not be opened. A required codec isn't available.

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