System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda                     ] [HGST HTS545050A7                ]  [  465.76 GB] [     8] [     0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1                 ] [ntfs                  ] [<unknown>      ] [     68.00 GB] [    8] [     1]
[sda2                 ] [vfat                  ] [SDV                     ] [  400.00 MB] [   8] [     2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file.  If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

Similar Messages

  • HP recovery freezes when I prep restoring factory image

    A user had the recovery disks for my laptop, and tried to run them to restore his laptop to factory settings. But, after putting in the second disk, it frozen and was stuck at 0%. According to the prompts from software, Hard drive’s windows partition was formatted, and files were restored to the hard drive. But the progress was 0%, or prompt will be “Please wait”, and cancel buttons are grayed out.
    This phenomenon is seldom, but some users that encounter such problem will be very angry. How to fix it? Is there other easier ways to restore factory image.
    How to solve such problem?
    There are some reasons causing this problems.
    laptop is not connected to power adaptor. During recovery, there is no power to supply computer and it shuts down automatically.
    Restoring discs haven’t burned correctly.
    The hard drives, such as CD/ DVD burner or other things, are damaged.
    In general, the reasons are complicated, the best way is to send computers to check what the problem is. Of course, if you just want to restore system image, you can use the easier way-HP recovery manager.
    Use HP recovery manager to restore system factory image
    Being a branded computer, HP computers are equipped with recovery partitions, and can usually be recovered to factory settings without the use of external recovery media (such as discs or USB drives). When computer goes wrong, You don’t need the discs to restore HP, but use HP recovery manager to restore system. After computer boots, please tap F11 immediately to bring up the option for factory image, and you can enter HP recovery manager, which can help you to restore system factory image.
    Whether your computer happens problem or not,based on suggestions from netizens, onekey recovery is more simpler and easier than recovery disk. If you don’t make a system backup, you can download a free Windows 7 image of the same version that you use from here and burn to a DVD. Use your activation code on the computer stick to activate.
    A easier way to restore system factory image
    Besides the built-in recovery software, maybe the third-party recovery software is powerful as well. AOMEI OneKey Recovery can totally meet your demand that backup and restore system easily. After you buy computer, you can backup system with AOMEI OneKey Recovery, which can help you restore factory setting, once your computer breaks down in the future. For more information, please visit: www.backup-utility.com/okr/hp-factory-image-recovery-0326.html

    Hi Varinder Ghuman,
    Thanks for using Apple Support Communities.  If you're unable to restore your iPhone, this article may help:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Cheers,
    - Ari

  • System Recovery disk for Windows 8.1

    Hi, I have upgraded my pc from Windows 7 to Windows 8. Every thing went ok. Now I have upgraded it to Windows 8.1. So far every thing went fine. However, can some one tell me how I can create a System Recovery Disk at this stage? I have managed to create
    a Recovery Drive USB stick. 

    Hi,
    According to your description, I suggest you use system image backup to create a System Image.
    You may refer to the following steps:
    1.Press Win+Q, search File history. Then click it in the display list.
    2.In the File History control panel that appears, look in the lower left corner. The option you're looking for is System Image Backup. Click that, and the familiar Create a System Image wizard appears.
    Hope this helps.
    Regards,
    Kelvin hsu
    TechNet Community Support

  • System recovery - notebook - Pavilion dv7 - Windows 7

    I have been doing a system recovery/factory reset on my laptop which didn't complete the first time I tried.  I found on a troubleshooting list that the wireless has to be turned on when completing this process for notebooks that have wireless LAN device which I am pretty sure that mine does but i can't get the wireless to turn on.  Any suggestions?

    We see a lot of posts regarding issues with Recovery. Wireless is only one of several causes. A faulty hdd, memory can also cause it.Have you tested yours using the F2 Disgnostics at boot?  I have even seen at least one poster who solved his problem by removing the mSATA drive first. Many,not all, laptops have the mSATA cache disk.
    If you can read the 25 character Microsoft Windows 7 license key attached to bottom of laptop , you can download a Windows 7 ISO file to burn to a DVD The version must match the one listed on the Microsoft COA sticker. 
    Link to the Windows 7 ISO file downloads:
    http://www.w7forums.com/official-windows-7-sp1-iso​-image-downloads-t12325.html
    Use the Windows 7 USB/DVD installation tool to convert the ISO file to a Windows installation on DVD or USB flash drive.
     http://www.microsoftstore.com/store/msusa/html/pbP​age.Help_Win7_usbdvd_dwnTool#installation
     Use the 25 character product key on the PC to activate the installation.
    Next go to your support and driver page to install the drivers you need.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Replacement Keyboard for dv7-3165dx

    Hi,
    My keyboard just died on my dv7 laptop.  It's an dv7-3165dx (product WA794UA#ABA) with an AMD Turion processor.
    Does anyone know what the replacement keyboard part number is?
    I've found a couple of possibilities but wasn't sure if they were correct since I couldn't locate a parts manuals.  The SKUs that I found for sale online are: 519265-001 and 519004-001
    Thanks!
    This question was solved.
    View Solution.

    Hi, the service guide: http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSer...
    Keyboards in Espresso Black color with molded finish
    The United States  519265-001
    Keyboards in Moonlight White color with molded finish
    The United States  516356-001
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • Error using System Recovery Kit

    Recovery from my HP laptop with the Recovery manager doesn't work. Probably because files on the recovery partition are missing. I all ready bought a set of HP systemrecovery DVD's. During installation an error occurs. I do have a logfile made during installation: 'HP_SSRD_LOG.SRD', but i cann't read it. Maybe I have to format the harddisc before using the recovery discs, but  I am not sure. Please help me to solve this problem.  

    Thanks for your suggestions, but i all ready tried that. During the installationfase a failure message appears. The translation in Englisch is: 'Recovery has failed. Select one off the buttons below: 1) Save Logfile 2) Information 3) Retry'.  Selection 2 opens file 'CTOERROR.FLG'. The first part of the file shows the error. I hope you can determine whats wrong. 11:16:26.93] Entering Checking OS Edition...
    [11:16:26.93] Check RStone.ini file to determine the requried edition.
    [11:16:26.97] Exiting Checking OS Edition...
    [11:16:26.99] Check if Upgrading Win 7 is required.
    [11:16:27.00] Current Edition is [HomeBasic]...
    [11:16:27.00] Required [Starter]. Don't need to upgrade...
    [11:16:27.00] Required [Starter] ...
    [11:16:32.81] Required [Starter] Edition. But, OS is not [Starter]...
    [11:16:32.81] Upgrading OS edition might have some problem...Deployment Image Servicing and Management tool
    Version: 6.1.7600.16385Image Version: 6.1.7601.17514Current edition is:Current Edition : HomeBasic
    The operation completed successfully. Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
    Error found: No OS Flag set on unit, please use EEPROM to set ~OS SKU~ value = 2
    [11:17:47.87] ------------------------------------------------------------------------------------------
    ***CTO Error condition has been dtected in [Factory Update] phase !! ***
    [11:17:47.89] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
    [11:17:47.89] ------------------------------------------------------------------------------------------ [11:15:29.10] Start BBOffline.cmd...
    UPDrv=[C:]
    [11:15:29.13] Set UIA Error Code to 951
    [11:15:29.77] WinPE is 32bit.
    [11:15:29.77] Starts [FixUps].
    [11:15:29.80] ---------------------------------------------------------------------
    [11:15:29.80] FixUps.cmd...
    [11:15:29.80] create overall progress info...
    [11:15:31.51] FixUps.cmd completed...
    [11:15:31.51] ---------------------------------------------------------------------
    [11:15:31.51] Starts [Tweaks for SSRD].
    [11:15:31.55] ---------------------------------------------------------------------
    [11:15:31.55] SSRD Tweaks to change user default locale...
    [11:15:31.55] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBINLRES.DLL.
    [11:15:31.69] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:nl-NL -image:C:".
    [11:15:41.53] ---------------------------------------------------------------------
    [11:15:41.53] Launch PININST.exe for Offline ...
    [11:15:55.32] Starts [Sleep 10 sec].
    [11:16:05.37] Starts [Create RStoneFUpdate.INI].
    [11:16:16.32] Starts [create 1GB Pagefile for offline].

  • Hp windows recovery disk for windows 7 failing at 84% completion

    Hello,
    I have a HP Pavilion dv71-4100.  The hard drive failed so i purchased a new one and am now trying to reinstall windows through the three disks I got through HP. 
    Disk 1 work fine all the way through.  I then insert disk 2 when prompted and it begins working properly.  At 84% it stops and eventually pops up an error message (something with the C drive).
    Any ideas what I can do?
    Thanks,

    Hi,
    I've seen this error when the replacement HDD has a smaller capacity than the original, or it could just be a problem with the Recovery Media.
    Either way, here's an alternative option you could try.
    Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
    An example of a COA Label can be seen Here.
    You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - most likely Windows 7 Home Premium ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source.  To avoid possible errors, it's best to burn the ISO at the slowest possible speed.
    Windows 7 Images.
    Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
    http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
    Any additional drivers and software you may need can be found Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • How to recover recovery kit for hp 15 notebook r204-tx

    Recovery drive is damaged so I am not able to reinstall windows 8.1

    If that is so, then you have two options: 1) use the usb recovery flash drive you should have already created2)  purchase a recovery flash drive from HP. Ordering a recovery disk set from HPOn the web document, click on the country in which you reside for ordering information.The cost is usually around $40.00 USD or less.

  • I need a system recovery disc for my altec lansing pressario V6000

    I have an Altec Lansing Pressario V6000, with Windows Vista OS, 64 bit, and I have formatted the whole disk including Recovery Drive D. Need a Recovery disk to get my Notebook working again.
    Tks

    Hi,
    You can order a replacement set of Recovery Discs using the link below.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
    If you have any problem with this link, order them directly from HP.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Fail to install app, Fail to restore backup, Fail to restore factory mode

    Thanks for all the help in advance, I am really desperate at the moment.
    Any hint will be appreciated
    _*Device and environment*_: WiFi ipad iOS4.2.1,
    Synced to a XP sp3 computer with itunes 10.1.2, no virus malware guaranteed, security/antivirus softwares turned off and on with no difference in symptom
    *_History of problem_*
    1. ipad was bought last year and was on IOS3.2.2 ever since,
    I bought about total of 40 apps with 3 iTunes accounts, I didn't go to IOS4 because I liked the rotation switch and doesn't need multitask. Never jail break or even attempted
    2. Mid Jan, when I try to update the apps, iTunes start to give error such as
    *App cannot be installed, or internal error occurred*
    Error codes are normally
    0xE800000C
    0xE8004006
    3. I reboot the ipad and tried again, still same error, so I think I should restore to the earlier backup
    Then it says *ipad cannot restore to backup, an internal error occurred*
    4. Then I decide to restore to the factory first by setting it into factory restore mode,
    in such mode, itunes hang at the *"Preparing Ipod Software For Restore", it takes about 10-20mins then say it cannot restore*
    *Error code: 0xE8004017*
    5. Without my knowledge, my wife bought it to apple store when she go downtown, the guy over there then restore it to a factory ios4.2.1. And told my wife there may be problem with my computer OS. I was not there so I don't know what exactly he said or did, but apparently it only took him no more then a few minutes in total
    6. I tried to restore the ipad to my backups so I can get my settings and apps back, same error occurred, says *"restore to backup, an internal error occurred"*
    7. I then decided to forget about my settings, just install my apps, a couple apps installed correctly(e.g. doc2go), most (include ibooks, accuweather...) showed same error poped out
    App cannot be installed, or internal error occurred
    0xE800000C
    0xE8004006
    8. At this point I was very frustrated. I called apple support, they asked me to *reboot ipad,*
    *reboot computer,*
    *removed itunes, quicktime and everything*
    *and reinstall,*
    *log in with another user name,*
    *turn antivirus on and off, uninstall all antivirus*
    totally 2 hours spent on the phone.
    Still no success,
    Then they asked me to format my computer and reinstall windows, I refused.
    And they suggested that I bring it to apple store again, I asked them whether apple store will simply restore it to factory mode again like they did, they said yes!
    Then I refused because it would not make any difference than the current state, I still have to install my apps myself afterwards
    I tried search in here and everywhere and nothing really pop up,
    any hint will be really appreciated!
    THanks again
    Message was edited by: offall
    Message was edited by: offall
    Message was edited by: offall
    Message was edited by: offall

    same problem here except i'm using an iphone 3gs. error occur right after i upgrade my firmware from 4.3.4 to 4.3.5 then worst windows cannot detect my device. Anyboby..., pls any hint to resolve this problem. not able to use my phone two days now. tnx in advance.

  • What does the system recover kit entail?

    I dropped my wife's HP pavillion dv4i notebook, and afterwords had to replace the HDD.  The Notebook did not come with a recovery disk to reinstall all the software it came with.  I did the USB tool to reinstall the correct verions of windows 7 but I don't have a valid Windows product key.  the sticker on the bottom with the key is now unreadable.  I put the damaged HDD in a external case and am attempting to read the key without any luck.
    What does the system recovery kit for consumer notebooks come with besides drivers?  would this contain a new product key?
    This question was solved.
    View Solution.

    The Recovery kit installs Windows and all original drivers/software. Yes it includes an activation.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • My system freezes during start-up "for first time" after running System Recovery.

    HP G62-227CL
    Win 7 (64 bit)
    No error message, per se; just a frozen screen during reboot.
    Months ago, my computer suddenly started glitching on me.  I shut down and tried a reboot.  The system froze on the boot screen with the flying colors.  Tried system recovery several times  but must have done something wrong because it would not run.  Resolved to buy a new hard drive and reinstall from recovery discs.  Delayed for no good reason until today, months later.
    Before buying new hard drive, decided to run System Recovery again.  It worked!  I tried the option that deleted everything and restored to original factory settings and software.  Everything appeared to work like a charm: hard drive reformatted, software reinstalled, system prompted me for a reboot.  I did.  Windows started to start, "Setup preparting your computer for the first use" appears . . . and freezes.  For hours.  Hard drive indicator light is off.
    BTW, made sure that the Wi-Fi button was on as I read about Recovery issues if it was off when the program ran.
    Rebooted.  Hit F11.  Ran maintenance and checked hard drive for errors.  There are errors.  Unfortunately, the default setting of CHKDSK does not repair them.   Opted for a command prompt.  Rand CHKDSK again with "/f /r" option seen in other posts.  I'm too ignorant here to get the program to run properly, I guess.  I ran CHKDSK on both drive X and C.  No errors found . . . sort of.  I know they exist because the system will not boot up.  (Yes, I tried again.)  Back at command prompt, I tried to run CHKDSK on drive C again.  This time I received a message that I would first have to unmount (dismount?) the drive.  As I do not know what this means, I opted for "no" and have decided to post this message for assistance.
    So.  Suggestions on what I do next?  More specifically: how do I get CHKDSK to repair the errors it found?  I believe the message was: "Errors in $130 of sector . . ."  It displays this message twice at 62% completion.  Freezes for a long time.  Gets going again only to slow to a crawl again around 70% but for not as long.  Then returns back to the start screen of System Recovery.
    Ran System Recovery again for kicks.  Again, appeared to work like a charm.  Unfortunately, the laptop is once again sitting frozen on the "Preparing . . . for first use" screen again.  It is getting hotter the longer it sits.  The fan is now audibly running at higher rpms . . . if any of that helps.  I'm shutting it down and waiting for your advice.
    Thanks!
    This question was solved.
    View Solution.

    Hello Miles1966.  I understand you're experiencing some issues with your notebook freezing.
    This does sound like a hard drive problem.  The freezes, missing HDD indicator light, and inability to perform a recovery are all symptoms of a failing hard drive.  You had been using CHKDISK previously but have you tried running the diagnostic which is built into the BIOS?  Try following these steps and post the result of the diagnostic.  I suggest running the memory test as well just in case.
    Let me know the result of these diagnostics.  I hope you have a great day!
    Please click the white star under my name to give me Kudos as a way to say "Thanks!"
    Click the "Accept as Solution" button if I resolve your issue.

  • Yoga 3 Pro - Accessing BIOS, boot menu and System Recovery

    The following tutorial will explain the following topics
    How to access the BIOS Setup
    Choosing a boot menu
    Start a system recovery
    It is not the idea to explain every single option of the above, since many of them are complex and it would be too extensive for such a tutorial like this. 
    To execute any of the tasks above you need to press the button marked with the red arrow in the picture below:
    Press the button when the Y3P is off! Use a small pointing device, I use the tablet pen of one of my Thinkpad tablets
    Once you press the button you will be presented with the following screen:
    Use the cursor keys to move up and down, press Enter to choose an option.
    1) BIOS Setup
    The BIOS is where you can get technical information about your device, as well to change boot parameters and setting up security passwords. Be very careful when changing certain values, since it can affect the way the Y3P works and/or affect performance and security settings.
    Information Screen
    It gives the hardware details of the Y3P, like CPU, installed RAM, SSD capacity and so on. This is a display only screen, no settings can be changed here:
    Configuration Screen
    Time and date can be changed in this screen. Furthermore to deactivate the Wireless LAN and enable the Intel Virtual Technology. If you plan to use Virtual Machine software in your Y3P this setting must be enabled
    Passwords can be set up in this section. Secure Boot settings can be changed here.
    Primarily designed to protect users from rootkits and other malware attacks by blocking unauthorized executables and drivers from being loaded during the boot process, it must be deactivated if you plan to install Linux or having paralel operating systems
    Boot Screen
    Boot modes can be selected in this screen, you can disable booting from a USB stick or from a network for example
    2) Boot Menu
    This option is useful if you have Linux installed (using managers like LILO, GRUB, etc).
    If you only use Win8 or higher there 's no much you can change.
    3) System Recovery
    This option will allow you to restore the system to either its factory setup, or to a previous backup done within Windows
    A factory set up will leave the Y3P as it was shipped from Lenovo your private data and installed apps and/or programs will be wiped out. So make sure you have an external backup before such a reset

    OK article. Doesn't answer my questions.

  • Troublesho​oting System Recovery Problems

    A System Recovery is a useful tool to return your Windows 8 tablet back to factory defaults. However, what do you do when the System Recovery isn't working!?
    A full System Recovery can be a lengthy process as there is a lot of data being transferred. Patience is the key, as a full Recovery can take two to four hours to complete.
    For more information check out HP's Troubleshooting HP System Recovery Problems for Windows 8. This document will help you get your Windows 8 tablet back up and running.
    TIP: If you are planning on using the System Recovery make sure that you do not change or delete the HP Recovery Partition as that will make all but impossible to Restore your tablet using the HP Recovery Manager.
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

    Have you created this disc on your own or you use original toshiba disc?
    Do you use it for the first time?

  • HP Pavilion dv6 System Recovery disabled

    I bought my HP Pavilion dv6 notebook (running Windows 7) about 2 and a half years back.
    It worked beautifully for about an year and a half after which issues began to crop up. First, it was my battery that gave up (I operate it on direct power now with battery backup of around 5 minutes), then there were blue screen errors and the machine getting hot around the bottom left at times (mostly when I ran games). I still continued to use it without taking it to the techician. After a couple more months the DVD drive stopped working for no reason (it opens and closes but does not read the disks).
    I had it last week when the machine's fan (I guess it's the fan) started making loud grinding noises. The noises get louder when I'm on the internet. The technician took it down and gave the fan a proper vacuum but the noise persists. 
    Also, the system has slowed down due to virus attacks (I suppose). There are weird advertisements on this laptop when I run sites like youtube and google. These ads that don't appear on my other laptop. Some sites take an awful lot longer to load (mostly on Google Chrome). The system also, at times, just stops responding and I have to directly switch it off without properly shutting it down.
    Now, with some help from forums here I decided to run the 'System Recovery' but it displays the following message: 
    "Restore your computer to it's original factory condition (Disabled : Please use Recovery Media to recover your system)." I was given no disks for recovery at the time of purchase not that it would have been of any use as my DVD drive no longer works.
    With some online help I also ran Hard drive and Memory tests. The Hard Drive test gives the error: "hard disk 1 quick (303)." I gather that means, my hard disk is dying a slow death now.
    Now my system has ran down it's warranty and nothing seems to work. The machine seems to be in a tangle, what do I do?
    I somehow would love to factory reset my laptop without an external drive. Is that Possible? What am I looking at?

    I understand the problem.  HERE is a thread that gives the best possible solution for the same situation.
    {---------- Please click the "Thumbs Up" to say thanks for helping.
    Please click "Accept As Solution" if my help has solved your problem. ----------}
    This is a user supported forum. I am a volunteer and I do not work for HP.

Maybe you are looking for

  • How can I sync my iphone contacts with outlook 2013?

    Just installed outlook 2013 and iCloud is no longer syncing my contacts. Is this going to be fixed or should I start using Google contacts on my iPhones?

  • XPS 8700, audio is not working

    Hi, I got this new desktop last month. From the beginning the audio is not working. When I tried installing the drivers from the dell site, I get this error. My system details are: XPS 8700 (Mid 2013) <private data> When I install this: Audio_CREATIV

  • Exporting Large Slideshow Help!!

    I'm having a bit of trouble exporting a slideshow of 515 pictures. I'm aware that is a lot of photos but I can't find ay specifics as far as the limitations of the software goes. I've searched the web high and low and could not find anything that sta

  • SQL DEVELOPER 3EA1 -- Doesn't show my Code Template ?

    Hi I wander if someone could help to workout with Code template in SQL Developer 3.0EA1 (0.5.97) I have many code template in my previous release 3.0 ( Tools --> Preferences --> Database --> SQL Editor Code Template ). When I was typing first word of

  • CRM Interaction Centre - Error when display an attachment

    Hi All, I'm getting this error when I try to display the attachment in CRM. "No document display because of missing Customizing for HTTP service '/default_host/sap/bc/contentserver' -> See SAP Note 606745" We have activated the contentserver in trans