Intermittent problem with the line

I have an intermittent problem with my line which crackles or you miss parts of a conversation because voices spoken or listened to keep coming and going all the time or the phone cuts out altogether
Telephone the help line which said that the line was OK at that moment as they did the other time I called keeps on happening on a daily basis every time we get a call.
Next door neighbour and other neighbours around this close all linked to the same local bt or open reach cabinet all tell me they have the same problem.
Neighbours called their own phone company who rent the line off of BT who got an open reach engineer out the next day and found that the local exchange or cabinet next to the house across the road from me all the phone line coverings have corroded away and that the wires are all damaged and corroding away or rotting away.
So the local road (culdisack) has to be dug up and the exchange and wires have to be replaced from that junction box to the next junction box or exchange, what i want to know is when will this be done as all the neighbours and i have been reporting it to BT for ages but it was not till next door got their company to investigate was the problem found.
How long till we have to wait for a repair and better lines back to a good service, Months, years. when?
It would not be so bad but i have a lifeline connected to my phone so if i am in trouble it calls for help but with the fault with the line half the time it cannot get a single message or call out and before now i have been left on the floor for ages before someone came back home to get me off the floor as the box just said the phone line was disconected and could not get a dial tone or call out.
Tim

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to find out what is going on.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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