Pass variables between skillgroups on CTIOS Agent Desktop

We need pass variables in the next order:
1. The agent receives the call and insert variables in the CTIOS Agent Desktop.
2. The agent transfers the call to another skillgroup DN
3. The call is assigned to another agent.
4. That agent should see the variables.
My question is "Is this possible in UCCE 9.x and how configurate that?"
Thank you.

Dear All,
In order to keep the variables passed within the same call leg, you need to use something called Warm Transfer, you need to create the DNP in CCM as CTI Route point, in this case and only thing case the variables can be passed.
I was able to do it with CVP, even i was able to save the language accross the whole script that the agent can transfer the call to IVR back and the IVR can read the Language from the original entry (before transfering to agent) and the IVR will be played according to that.
You just need to create the dail number in the UCCE to be in the CUCM PG Routing client (not cvp or IPIVR).
and you need to create a label for the CUCM in the UCCE.
Amer

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null

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----

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Thanks

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Pass variables between skillgroups on CTIOS Agent Desktop

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