Plainte apple assistance

Bonjour, je souhaiterait savoir si il existe une adresse mail afin de porter reclamation aupres d'Apple. J'ai un probleme de boite mail depuis 4 mois et malgres tput mes appels avec l'assistance ie n'ai toujours pas de reponse !! Les conseillers ne me rappel jamais, j'ai déjà du changer 3 fois de conseiller. A chaqie fois le nouveau l'explique qu'il ne sait pas pourquoi son collegue ne ma pas reconctacter et me dis qu'il va demander mon dossier afin de me rappeler le lendemaiń et bien evidemmnet il ne me rapppel pas. Lorsque j'essaie de les rappeler je leur laisse un message vocale afin qu'il me rappel mais sans suite.
Je souhaite donc me plaindre car il m'ont l'air depasser par le probleme et il ne veul pas le reconnaitre !!
Si vous avez deja eu besoin de faire une reclamation a quelle email l'avez vous envoyez ??
Merci

http://www.apple.com/support/contact/

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I am disappointed apple assistance in Italy, kindly can you help?

I am disappointed apple assistance in italy, kindly can you help me?

All you can do is take it to your local service for replacement again, I'm afraid. This topic has been discussed on here before, and some people have taken in multiple ipads for replacement and either given up on it, returned it for money back, or just decided to live with it.
Tutto quello che puoi fare è portarlo al servizio locale per la sostituzione di nuovo,temo. Questo argomento è stato discusso qui prima, e alcune persone hanno preso iniPads più per la sostituzione e sia dato su di essa, è tornato per i soldi indietro, osemplicemente hanno deciso di convivere con essa.
(tradotto da Google Translate - io non posso rispondere di nuovo in italiano!)

Apple assistance

Posted my first question this am about downloading a book to my iPad. No help yet. How do I get assistance from Apple? Forgive me, I'm green and limited.

Click Support at the top of this page, then click the link under Contact Apple Support.

Hi my ipad 2 is 18 months old and is cracked around the home button is there any apple assistance for this

Hi my ipad recently cracked around the home button and it is pretty sharp it is 18 months old is there any assistance for this thanks

It will cost you approximately US$219.00 to US$299.00 depending on the model.
Apple will replace the entire iPad; they don't repair.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

IPad for Autism. Anyone know of Apple assistance?

Hello, just recently I have had my 2nd daughter, 12ys old diagnosed with autism. The doctor immediately recomended assistive technology. I have read quite a few reviews and articles about the iPad or iPhone with applications that work quite well in this manor. We have 2 daughters with different needs but both would benifit. Does anyone know of an Apple program that helps financially?

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Finding the right college program for students with autism spectrum disorders, Asperger’s, nonverbal learning disorder, ADD/ADHD and other learning disabilities is vital for a college student’s transition into independent adulthood. The right program should provide support for each student’s unique needs and goals.
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For more information, go to http://www.newdirectionsfya.com/ or call 954-571-5102 to contact Dr. Drew Rubin, Ph.D.

Courriel pour envoyer une plainte à Apple

Bonjour,
J'ai passé des heures à chercher une adresse email à laquelle je pouvais envoyer une plainte écrite à un supperviseur, chez Apple, sans succès.
J'ai appelé le support technique et j'ai demandé à parler à un supérviseur. Quelle a été ma surprise quand un technicien m'a dit qu'ils sont tous aux États-Unis et qu'ils parlent uniquement en anglais. Alors les techniciens sont tous sans supérvision ?? Étonnant !!
Je lui ai demandé son adresse email, pour lui envoyer la plainte et encore une fois, grosse surprise, il n'a pas d'email !
On ne peut pas adresser une plainte écrite et en français ?
La plainte concerne le comportement irrespectueux d'un technicien au support technique, en plus d'une erreur concernant une livraison.
Merci pour votre aide.

bonjour,
J'ai le même problème...situation actuelle n'est pas normale!! :(( 5 jours ont passé et je n'ai reçu aucune réponse! n'est pas normal de obtenir un produit de deuxième main venus par AppleCare.

Apple assistance FLORIDA *****

I am very desapointed with Apple service. I live in Brazil now , but I bought in USA before to move. I bought mini mac april 2005 . My place here have huges amount of dust and happen that my mini mac is kind of dirty . You can see the dirt in the holes at the botton . I notice that it start to get slow and freezes in the summer here which is pretty hot . I format the mac in the hope to see if it was software but it was not. So I decide to send to apple in US. All florida assistance are located in Boca now . Its a huge line everyday and you have to wait at least 3 hours to get support. I send this mini mac by a friend and she was so mad with me because she almost lost her job . When she was finally reach the end of the line the guy told her to come tomorrow and she would be attended .That make she crazy . She new the mini mac cooler was in trouble , I wrote down in the recept . The guy just put on the table and turn it on . "Own man , there is no sinal of problem ". He pass the hardware test and it show no problem . I did pass the hardware test and the fan respond strong but when the system was running the cooler kind slow down . He just said "there is no problem baby , and bye bye. Now finally after 4 months I get it back and still same problem (**). I notice that when I try to install tiger the dvd vibrate whole table . Its so noise and still 2 hours and 18 minutes instaling but passes more than 3 hours already . This mimi mac cost me 1000 USD with bluetooth and wireless . the one year warranty pass now and if I send again I will be without for about a year more. SO I will not send ...I so sad because all my videos projects are on hold . I wish I had never bought mac again just because the assistance is ineficient . If I send to brazilian assistance I will be charged 300 USD . But I prefer to be charged and fix the problem than see thoses punks at boca raton taking the 12 USd per hours , getting rid of people to leave the job early and not really go deep in the problem . So guys , what you think the problem is??? thankx cass
Mini mac g4 1.47 Mac OS X (10.3.4) order on the web

G4 Minis shipped with 1.25, 1.33, 1.42 or 1.5 Ghz processors, and unless you are running Mac OS X Server 10.3.4, no Mac mini will run any version of Mac OS X prior to 10.3.7.
Your post is rather unformatted and therefore quite difficult to understand. From what I read, the issue probably is with the dust that gathered around the fan (the "cooler"), so I would try to clean it as much as I can. If your warranty is over, then mabe you could get a putty knife and open it yourself (there are many videos available on the web) to clean the inside.
Some hardware issues can be solved over the web, but it's usually much easier to solve software problems from a remote location than to deal with hardware problems, for which you often need someone's physical presence to help you.

HT3702 when i enter my card's information it says to contact apple assistance. What to do

plzzzz helpp meeeeee

Do what it says to do.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

Yesterday with help i updated my ipad with apple assistance. Today the screen is blank

Hi any advice please my screen is blank today after updating and backing it up yesterday with Apple support.
Thanks
Jenny

Thank you for the advice Eric, however I am not very computer literate and have since posted another query, which if I have posted correctly you may have seen.
I did manage to recover my data except all of my photos, I was left with 5 out of many. I have noted that on I Cloud it says that it may be necessary to update the cloud account to recover photos but I cannot find how to do this.
I would really appreciate advice.
Jenny

Can Apple assist with adding Mavericks to my Apple purchase history?

I have Snow Leopard(Macbook air a1237) and Mavericks is the latest OS for me. I wanna upgrade my macbook to OS X Mavericks.

Lion (10.7.5) is the highest possible. But, unless you have some specific need for Lion, I would stick with Snow Leopard. (10.6.8).

Apple's assistance

hi to everybody, i wrote some days ago due a broken iphone, it didn't want to turn on Apple assistance did a really great work... on tuesday a courier get and thursday gave me a new one
Microsh1t should learn how to care about clients from apple, it tooks 5 weeks to have back an new xbox 360.
Also thanks to everybody that helped

good to hear something positive from time to time

How do I watch a movie downloaded to my MacBook on my ATV?     The movie works fine on the computer but I just get a checkerboard pattern on the TV screen with audio but no video. Apple support is useless and suggested that I reload the software...

Just downloaded a HD movie to my computer (brand new MacBook Pro, all software up to date) and can't watch it on my Apple TV (brand new last year, all software upto date). Using Airplay mirroring works fine in general but when I press play on the movie I lose the picture and get only a checkerboard pattern and sound. Another MacBook we have gives a black screen with no sound. Apple assistance is completely useless. They suggested that I download the most recent software (all upto date), reload the movie (done and no help) or read the FAQs (no help, although this board suggests that there is a fundamental compatibility issue with mirroring of HD content...!)   That's what the ATV is for!   The new MacBook uses a different connector and I can't plug it directly into the monitor input on my TV with the connector I had from the old computer.   I ordered a new connector for fifty bucks and they stupidly sent it UPS with a signature required for delivery since it is such a high value item so now I have a hassle to receive it. In any case plugging in a wire from across the room isn't a solution. Is there any way to make all of this supposedly integrated hardware and software work or has Apple completely lost their way and turned into a Microsoft clone?   Hopefully some of their market mavens will read this and steer the ship back on course. In the meantime any help you may provide would be much appreciated.

The movie is from iTunes.   You would think that a download from iTunes to a MacBook could be watched on an HDTV using Apple TV without any headaches bit this does not appear to be the case.

Guess what I replied to Apple's Survey (no word changed except name) ?

Hello everybody,
Here's what I told to Apple today. My issue is about fsck command.
There's no need to read all,
and any part of text judged inappropriate (and I apologize) is removable.
"Dear Apple Teams,
I have to repeat you that I'd appreciate very much (and I'm not alone) the creation of an AppleCare site who would provide precise answers to precise issues (Apple Advisors don't go on discussions.apple.com), and where you could also join screen captures to explain your remarks a better way.
My problem with Apple Assistance is that I (first) have to talk to a first-level advisor (last one was at Bengalore), who always has to redirect me to Ireland (Cork, I believe), so I can talk to high-level Advisors like Jonathan, Thomas, Stephan etc.
And how much does it cost, instead sending you an e-mail ?
I received my new MacBook Pro 17" last Wednesday, and surely will buy a Protection Plan for this new machine (I gave my 15" to my wife). I'll also increase my MobileMe storing space, but I will do this so that people (with a given password) can access my Public Folder, and download from it 10 GB (maximum) that I can't send them by e-mail. BUT I don't know actually HOW MUCH I'm able to upload.
One remark : As usual, and that's not fair, my warranty starts at the DOP (Date of Purchase), and NOT at delivery date, so I loose there obviously the warranty days between purchase and delivery.
Another remark : When receiving the product, I first thought you had forgotten the DVDs. In fact, they where in (poor and cheap) plastic sleeves, hided inside one of the two little white books.
The 13" MacBook Pro is delivered with DVDs in fair, strong, white quadrichromic color printed separate sleeves. How do you explain that ?
Third remark : Why is there no "anti-reflet" treatment customizable for the 13" ?
Fourth remark : Why are customizable additional memory (8 GB) and correct (7200 rpm) internal hard drive so expensive ? Why, doing so, are you loosing so much money ?
Fifth remark (excuse me, but you say you are interested) : Guess the date of your documentation about BOOTCAMP ? Do you think it's compatible with Apple's leadership (in anything) ?
Last remark : Why can Windows (I hate Bill) users have access to USB 3.0 since already month(s) ?
Do you know that I bought a 17" ONLY because you have kept on this product the ExpressCard/34 slot ? I now have a Sonnet card in it, with two eSata ports (but I have 5 eSata drives) … Why don't you have eSATA ports (at least one) on your beautiful laptops ?
My problem actually (I also have a problem with the 17" Install DVD) is to repair 3 disks with fsck command, as the filesystems are damaged. I phoned Apple Assistance Saturday, for about 30 minutes, but finally the Advisor sent me a link to one of your thousands (and sometimes obsolete) articles, and the solution wasn't there entirely.
I'll describe you the problem, but you won't, as usual, answer me, like people who receive my detailed crash reports and never tell me anything (even one poor single line).
One of the external disks (4TB data) I talk about doesn't appear after Startup, but when I use the Install DVD and Disk Utility, the application tells me it's OK, that the disk "SEEMS" to be alright etc. That's false.
When I reboot with Cmd + S (root level), and tell Terminal (I have been obliged to print the four states of an American Extended keyboard) :
"sudo fsck -fy /dev/disk4s1"
Reply :
"BAD SUPER BLOCK: MAGIC NUMBER WRONG
LOOK FOR ALTERNATE SUPERBLOCKS? yes
SEARCH FOR ALTERNATE SUPER-BLOCK FAILED. YOU MUST USE THE
-b OPTION TO FSCK TO SPECIFY THE LOCATION OF AN ALTERNATE
SUPER-BLOCK TO SUPPLY NEEDED INFORMATION; SEE fsck(8)."
So, I use the -b option of fsck command, and :
"fsck: -b flag requires a number"
"-b size Specify the size, in bytes, of the physical blocks used by
the -B option."
So, I'm searching since 3 days the info command to know what sector address I have to tell -b to install an alternate superblock, because I need to know exactly at which places filesystems and data start and end.
You understand, I suppose, that I can't use any of my softwares, because the disk is INVISIBLE (doesn't exist). It's not MOUNTED nor UNMOUNTED.
If you can transmit what I say to someone who has the solution (and is able to send it to me), thank you very much in advance !
Any sign of life, anyway, would be greatly appreciated …
With my best regards
Vialatte
END OF MESSAGE

I apologize having posted this,
and I have restricted the text to the question I had to post, finding that way to do more appropriate. Apple Customer Survey and my answers to it had indeed nothing to do there.
Let's say it was a mistake, due to my bad humor about AppleCare.
Best regards to all
Vialatte

I never put security questions on my apple I'd and now it won't let me buy anything with my money it keeps asking me for the answers that I don't know

I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Startup problems and many other problem... APPLE CARE DON'T FUNCTION !!!!

Hi, and sorry for my bad english...
I have imac 27" refurbished bought on september 2010. When startup process proceed correctly and i can use the computer, there are many many many "blocks" of normal operating: it appears the colored circle and the system is always "busy", although there are no application open!!! When skype is open, it always lost the already saved password. Safari lost all the login saved password. I can't drag files into the basket or create a folder! (message error).
But the big problem is: startup process failure almost always!!! Startup is ok only if the computer was off during some hours. After the first startup, i can't restart (manual or automatic restart, in any case...) it appears green screen with the green apple, and the rotating cirle forever.....
So, i have tried many solution:
- check and repair HD using utility disk: FAILED
- check and repair permits using utility disk: FAILED
- format the HD using utility disk with OsX dvd: FAILED
- reinstall OS X: FAILED
I gave the iMac at applecare centre to repair, two times!! 2 TIMES in 1 month !!
- first time: replaced HD
- second time: replaced mother board
In both times, the repairs DON'T FIX THE PROBLEMS....
THE PROBLEMS REMAIN THE SAME (like a led zeppelin song...)
So, i think: maybe the cause was not the HD, maybe not the mother board... WHAT'S THE PROBLEM?????
Even the autorized apple assistance centre can't find e repair the problem, what i have to do???
I think that Apple should replace the product or refund me...
but, i know, APPLE THINK DIFFERENT...
help me

thank you den.thed!
But, i have already called Apple Support... they say to me "deliver your mac at an apple assistance centre"... for 2 times, and tomorrow i will do it again...
I'd like to find in this forum some answers about some little questions. I try to do it:
1) when i try to initialize "Macintosh HD" appears this message: "Disk initialize failed - POSIX reports: The operation couldn't be completed. Cannot allocate memory". WHY? WHAT DOES IT MEAN?
2) If i try to reinstall OS X appears. "IMPOSSIBLE TO INSTALL MAC OS X ON COMPUTER". WHY?
Thank you very much!

Plainte apple assistance

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