Apple's assistance

hi to everybody, i wrote some days ago due a broken iphone, it didn't want to turn on Apple assistance did a really great work... on tuesday a courier get and thursday gave me a new one
Microsh1t should learn how to care about clients from apple, it tooks 5 weeks to have back an new xbox 360.
Also thanks to everybody that helped

good to hear something positive from time to time

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    Now Chatting with Calvin
    Thanks for contacting AppleCare chat support. My name is Janan. Please give me a moment to look over your information.
    Please note:  In the event that we get disconnected it's likely due to a system or connection issue. It is never our intent to disconnect from you.  If you do get disconnected, please chat us back or go to [Contacting Applehttp://support.apple.com/kb/HE57http://support.apple.com/kb/HE57] for phone support numbers and refer to the case number on the email that you've already received.
    Hi Janan
    Hi Luccas, how are you doing today?
    Good thanks. I have an issue with my iPhone 4S
    Luccas, from what I see in the pre-chat notes you provided, it looks like you are having an issue with Battery life. Is this correct?
    Since I updated it with iOS7, the phone is shutting down suddenly when the battery is below 40%
    I wait then about 10 min, or I do plug in the charge, and the battery shows 40% again
    I tried to restore the phone using iTUnes
    twice
    but the issue is still happenning
    Did you set up your phone as new after restoring?
    yes
    How long until the unexpected shut downs started up again then?
    straight away
    I found your diagnostics… Give me a moment to have a look?
    ok
    Ok, there may be an issue with your battery, but we’ll need to have you do some troubleshooting before we can verify that it needs replacing. How does this sound to you?
    sounds good
    One moment while I tic the boxes of the things you’ve already done please
    ok
    Do you show any appellations in your App store that needs updating?
    no
    Do you lock your iPhone when not in use to shut the screen off?
    yes
    How bright have you set your display?
    it's on automatic
    Do you use Wifi mostly?
    at home and at work yes, so it's on wifi most of time
    Do you have a lot of applications pushing notifications to you?
    no, the phone doesn't have a lot of apps, especially after I restored it
    Understood
    Do you use your phone for emails?
    yes
    On your phone, would you go to Settings > Mail, contacts, Calendars > Fetch New Data for e please?
    yes
    it's set to push
    but I don't use the mail app from Apple
    I use the Gmail application
    Ah… Ok
    So there’s no email used there.
    Back up to the Settings page please?
    ok
    Go to General > Background App Refresh now
    yes, I disabled most of the apps her
    I just have the Gmail app and the Google Maps
    as these are the ones I use most
    LOL… You are the perfect user!
    What about Location Services?
    it;s on, but again, just for google maps
    Ok
    and the find my phone service
    Exactly
    Let’s go back into General then Usage please?
    Sorry, Nevermind, I can view that from your diagnostics...
    ok
    Do you use Instagram?
    yes
    That’s caused some memory issues of late...
    Your battery is starting to show wear though
    I didn't have any issues before updating to iOS7
    the battery was working perfectly fine
    never have any shutdown
    Your battery is also 2 years old
    One of the updates addressed battery issues and since you’ve restored your iPhone, it appears that it is on its way out.
    the battery was 2 years old last month as well, when I had iOS6 and was working fine
    I have done all updateds
    I certainly apologize about the inconvenience this issue is causing.
    But since you’re using your phone correctly, your restore hasn’t had any affect, this is the only conclusion I can reach
    so, what's the solution?
    can I come back to iOS6?
    I’m afraid there’s no way to go back to iOS 6
    so, I can't come back to the OS my phone was working properly, and I have to stick with a OS where my phones shutdown in the middle of the day with half battery full
    Again, it isn’t the fault of the operating system software.
    so, can you explain me why not?
    if with iOS6 the battery didn't have a problem
    and suddenly, when I update, I have an issue?
    You have restored your phone and set up as new. If that fixed the battery life, then it was a software issue. If not, it was a hardware issues
    look, if I come back to iOS6, the batttery issue is gone
    so, it's a software issue
    One moment while I get a senior advisor for you please?
    ok
    There’s just a few minutes wait time.
    no problem
    Just checking back… Our chat volume has gone up since Phone Support closed. This isn’t a normal wait but I’m still waiting with you.
    that's fine
    Still waiting with you
    ok
    Luccas, your problem requires extra knowledge and skill so I've got Calvin, one of my senior advisors taking over from here to make sure your problem gets the attention it deserves if that's okay with you. It was my pleasure to assist you today and I will leave you in Calvin's capable hands.
    Thanks Janan
    Hi Calvin
    You’re welcome… One moment and I’ll transfer you
    You are now being connected to another Advisor. Please standby.
    Thanks for contacting iOS. My name is Calvin. Please give me a moment to look over your information.
    Now Chatting with Calvin
    ok
    Hello Luccas, I see that your device is shutting down when the battery gets to about 40%, is that correct?
    correct
    I am really sorry to hear that, I can see that being frustrating.
    it shows that image saying to plug in the charges as the battery is dead
    I looked over the diagnostic it shows pass but its in yellow.
    yes, especially if you consider that was working just fine one month ago before I updated to iOS7
    I understand, it may cause people to think its the software but really what happens is during a restore or update sometimes it just brings the existing issues to the surface.
    As even though your battery pass, its in yellow signifying its ready to failed but it appears its already failing.
    Normal battery passes, its in green.
    Since you have already restored it as new. That pretty isolated the issue.
    sorry, I still don't get it. In one version of the software, my battery lasted the whole day without any issues. Now, after updating, the battery shutsdown at 40%. That's software issue for me. And, more important, if I wait about 10 to 15 min and try to turn on the phone. It's back again, and last until is about 30%, than, the same issue occurs.
    If iOS6 was able to handle the battery just fine. I would like to be able to install it again
    I understand you do have some concerns regarding iOS 7 and would like to revert back to your previous software. In order to avoid compromising your device in anyway the software is only designed to move forward. Downgrading the iOS is a feature that Apple cannot assist with as well as recommend since it can negatively affect your device.
    However, we are always open to suggestions from our customers. Using this website (apple.com/feedback) would be the best option for submitting your concerns directly to Apple. We love to hear from our customers and future updates may even include specific features suggested to us by our customers.
    Now keep in mind we have hundreds of millions of iOS device out there and most of them are running iOS 7 and running it fine.
    In my case, upgrade the software affected negatively my device.
    and a quick search on google shows that a lot of people have similar issues as me
    Ok, we're running in circles here
    You can do a search for iPhone anything and you will bring up a lot.
    I though you would come and offer a solution
    but you're just appologizing
    not the kind of support I would expect from a premium product
    The solution would be an out of warranty paid service.
    not sure if would pay the premium next time
    I don't see this as a solution. Because was an upgrade of software that made my phone stop working properly
    I am sorry, I would have to respectfully disagree. I do agree that you notice the issue after the update. However does not mean that the update cause the issue.
    So, explain me why in iOS6 it did happen?
    I am sorry but there is just too many possibilities out there and I would just be speculating.
    ok, so, at the same time that doesn't mean that the upgrade it's the cause, it could possibly mean that it's the cause, do you agree?
    So explain to me why hundred of millions of units are running it fine?
    I can't say about the hundred million of units
    and that's not an issue that I care about
    If even a fraction of the people had this call. I would not be talking to you as there would be huge backup of customers waiting.
    what I care about is that the phone I paid 800 swiss francs is not working after a software update
    I have a problem, and I'm contacting the customer service, so I care about being taking seriously and looking at the issue in my device
    telling me that hundred of millions of devices works, and mine doesn't, that's not helpful
    Ok, let me have you call phone support in you’re region. So that they can open up a engineering ticket and get you a response directly from engineering.
    United Kingdom
    (44) 0844 209 0611***
    so, now you're saying that the last hour of my time has been useless because it's not you that can solve my problem?
    and worse, you're making my self calling someone else and loosing even more time?
    What I am saying is you are not accepting my solution and you believe you are correct.
    So lets go with your direction to get you an answer directly from engineering.
    no, you're asking me to pay for a new battery
    That is my solution.
    and you're expeculating that's the solution
    you're not sure about that
    You disagree so lets go get you an answer from higher up, do you not like that solution?
    Lets agree to disagree and find you the answer you want.
    Period.
    ok, but I don't want to loose more of my time to call someone. And pay for the call
    Debating this with me is not going to get us anyhwere.
    I can setup a call back for you if you like.
    you have access to the customer service system and could open a ticket
    What number is best to reach you at?
    +44 07445376676
    just for my information
    what they will look at?
    anything they will do differently?
    Call is schedule for 8:00-8:15 AM.
    tomorrow?
    Saturday.
    Greenwich time.
    ok, again, can you tell me what they will look at? anything they can see that you couldn't?
    Thank you for your time.
    Your chat session has ended. Thanks for using Apple's chat support

    Sounds like you have a battry issue but don't want to believe it.
    If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
    BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
    Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
    Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call?  You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
    Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
    <Edited By Host>

  • Icloud thinks my att email is still my Apple ID. I changed to a gmail address, which Apple accepts, but Icloud doesn't.

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  • I had to change my apple id but the icloud account still has the old one. How can i change it.

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