Problem in WV with Family Base, need help

We currently have 2 Android phones for my husband and me, and two iPhone 4 phones for my daughters. When I signed up for Family Base and created controls (no texting/internet after 10:00 p.m. etc) all four phones lost the ability to make or receive phone calls. NO calls out or in. We could not call each other, we could not call other family members, the ability to use the phones to make calls was completely gone. When I DE-activated Family Base, we got the ability to make calls again. THIS ONLY HAPPENED IN WEST VIRGINIA. Once we crossed the border into Maryland or PA, the ability to call in or out was restored, but once we came back into WV, we were again cut off from calls. We tried to activate and then deactivate multiple times, and always had the same outcome. We gave up Family Base altogether when our phones ceased to work ANYWHERE, ANY STATE, for phone calls.
Please tell me that we are NOT the only family that has had this issue and please tell me someone is working on a fix, because it's a GREAT feature, provided you can use it and it doesn't mess up your phone. Tech support had NO idea what could have caused it.

Thanks for providing us with additional information TeriB19. Let's get your service back to making calls successfully. After adding Family Base, did you verify you did not add a usage restriction? Adding a minute usage restriction will disable the phones from working after you have reached the usage limit set. To learn how to control usage limits click http://vz.to/1euCQs9
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Keeganbeaty,
Look no further help is here! Being able to manage your data usage is definitely important.
Are you trying to limit the data usage on a certain line? if so, with Family base https://my.verizonwireless.com/vzw/nos/safeguards/SafeguardProductDetails.action?productName=familybase&intcmp=SearchBanner:family base product:Top you can set a data limit and place a hard stop once that limit has be reached. You can also turn cellular data on the phone. What phone do you have so I can provide the steps? May I ask the reason you're looking to turn off data on the line? This is for the line you use or for someone else on the account?
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Hopefully you won't have to make a trip to the Apple Store.
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John
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With my old PC, it allowed me to pick where I wanted my photos stored and what name I would like to call the pictures and then it named them all in succession automatically. Will iPhoto do t
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By all means post again if you need more info.
Regards
TD

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DUMP TEXT START----
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Message was edited by:
        Jaume Saumell
Message was edited by:
        Jaume Saumell

Hi,
Check this note: 328181
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Hi,
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Please don't shake it. It has a hard drive in it and by doing that you may damage the heads. That is the clack noise the heads hitting the platter. Not a good thing.
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