Problem with Call Redirect step

Hi
I am trying to use Call Redirect step to forward the calls to receptionit's voice mail box after office hours.
My script is very simple.
Start
Accept
Call Redirect (destination: voice mail pilot number, Called address reset to receptionist extension)
End
Haven't included the date and time checking.
But it just doesn't go to receptionist's voice mail box.
The strange thing is, when I call the number (CIT route point for reception), it goes to helpdesk's voice mail box...
I have another script (not done by me) for helpdesk with IVR, where you can press 2 to leave voice mail. It works fine. And its using the same script.
But I didn't copy the script.
Where did I possibly make a mistake?
I have been struggling it for 3 days
Regards,
Raymond

Your configuration looks fine, and I'm sure you can see that it's nearly identical to the working script.
So there's something else at play here.
First thing I can see is, you sent a screenshot of a script off your PC, and not from the repository of the server.  So, it is possible that the script loaded into memory is different than the script you are showing us.  Do this: log into AppAdmin, and click on the application, note the script file name, then in your Editor go to File > Open, and select the script repository icon (purple icon) then open the default folder, then open the script from there.  This will be the actual script in use.
Second, refresh your application.  You could be working off the script in the repo, but forgetting to refresh the application.
Third, you said your script, which was created from scratch, goes to 650666, which just happens to be the mailbox from the help desk script.  I think that's a little too convenient, and would like to see a screenshot of a route plan report for 4000 and for 650666.
Last, are you using the same CCG on your trigger as the working helpdesk script?
Anthony Holloway
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