Report Server Engine freezes for 30 seconds and more

Hi all,
I have problems with Report Server and reports execution.
Customer complains slowness in the execution in many reports that were fast.
Before: 4-5 seconds
Now : 25-30 seconds
I turned on server and engine trace and i saw that no log is written for 25 seconds in a report execution.
My environment:
DB: Oracle 11R2
Report Server: 10.1.2.3.0
I changed some parameters in server.conf:
cacheSize= "200" (from default value 20 - cache dir contains 950files for 150Mb)
initEngine= "1"
maxEngine= "4"
diagnosis value="yes" (to write .dig file)
<trace traceFile="E:\REPORTS\Log\reportServer.trc" traceOpts="trace_all" traceMode="trace_replace" traceModule="all" />
maxConnect="120" (from default value 20)
The SQL query takes 0.2 seconds.
Here the logs:
In reportServer.trc
[2012/2/8 6:7:0:901] Info 50132 (JobObject:reset): jobid = 134138 Get command line: REPORT=E:\REPORTS\aq\aq_sit_ord_abbin.RDF
USERID='...' ORIENTATION="LANDSCAPE" PARAMFORM="NO" DESTYPE="PREVIEW" <PARAMETERS> BATCH=YES DESTYPE=cache DESFORMAT=PDF
AUTHID="ANONYMOUS"
[2012/2/8 6:7:0:901] Debug 50103 (ConnectionImpl:runJob): Job queue for jobid = 134138 is 0
[2012/2/8 6:7:0:901] Debug 50103 (ConnectionImpl:runJob): jobid = 134138 is in current queue
[2012/2/8 6:7:0:901] Debug 50103 (ConnectionImpl:runJob): Calling findDuplicatedJob for jobid = 134138
[2012/2/8 6:7:0:901] Debug 50103 (JobManager:findDuplicatedJob): Found no duplicated job for job 134138
[2012/2/8 6:7:0:901] Debug 50103 (ConnectionImpl:runJob): No Duplicate jobs for jobid = 134138
[2012/2/8 6:7:0:901] Debug 50103 (ConnectionImpl:runJob): Job 134138 is Enqueued
[2012/2/8 6:7:0:901] Debug 50103 (JobManager:firstToRun): job 134138 is first to run
[2012/2/8 6:7:0:901] Debug 50103 (JobManager.runJobLocal): Trying to get engine for Job 134138
[2012/2/8 6:7:0:901] Debug 50103 (EngineManager:getIdleEngine): Target max engines = 4
[2012/2/8 6:7:0:901] Debug 50103 (EngineManager:getIdleEngine): rwEng-0 is used = true
[2012/2/8 6:7:0:901] Debug 50103 (EngineManager:getIdleEngine): rwEng-0 state is 1
[2012/2/8 6:7:0:901] State 56004 (EngineInfo:setState): Engine rwEng-0 state is: Reserved
[2012/2/8 6:7:0:901] Debug 50103 (JobManager.runJobLocal): Job 134138 got Engine rwEng-0
[2012/2/8 6:7:0:901] Debug 50103 (JobManager:runJobInEngine): Job 134138 calling setCommand on engine rwEng-0
[2012/2/8 6:7:0:901] Debug 50103 (EngineManager:updateEngineState): Engine rwEng-0 status is 3
[2012/2/8 6:7:0:901] State 56004 (EngineInfo:setState): Engine rwEng-0 state is: Running
[2012/2/8 6:7:0:901] Debug 50103 (EngineManager:updateEngineState): Engine rwEng-0 status is 5
[2012/2/8 6:7:0:901] State 56004 (EngineInfo:setState): Engine rwEng-0 state is: Idle
[2012/2/8 6:7:0:901] Debug 50103 (JobManager:runJobInEngine): Send job 134138 to engine rwEng-0
[2012/2/8 6:7:0:901] Debug 50103 (EngineManager:updateEngineState): Engine rwEng-0 status is 3
*[2012/2/8 6:7:0:901] State 56004 (EngineInfo:setState): Engine rwEng-0 state is: Running*
*[2012/2/8 6:7:26:714] State 56016 (JobManager:updateJobStatus): Job 134138 status is: Running the report Initializing report*
[2012/2/8 6:7:26:714] Debug 50103 (JobManager:updateJobStatus): Finished updating job: 134138
[2012/2/8 6:7:27:104] State 56016 (JobManager:updateJobStatus): Job 134138 status is: Running the report Formatting page 1
[2012/2/8 6:7:27:104] Debug 50103 (JobManager:updateJobStatus): Finished updating job: 134138
[2012/2/8 6:7:27:432] State 56016 (JobManager:updateJobStatus): Job 134138 status is: Running the report Formatting page 1
[2012/2/8 6:7:27:432] Debug 50103 (JobManager:updateJobStatus): Finished updating job: 134138
[2012/2/8 6:7:27:823] Debug 50103 (RWCacheItem:addFile): add file 'B66ST519.pdf' for job 134138
[2012/2/8 6:7:27:823] Debug 50103 (RWCache:updateCurrentCapacity): Current cache capacity is 61232723
[2012/2/8 6:7:27:839] State 56016 (JobManager:updateJobStatus): Job 134138 status is: Finished successfully
[2012/2/8 6:7:27:839] Debug 50103 (JobManager:notifyWaitingJobs): Master job 134138 notify its duplicated jobs.
[2012/2/8 6:7:27:839] Debug 50103 (JobManager:updateJobStatus): Finished updating job: 134138
[2012/2/8 6:7:27:839] Debug 50103 (EngineManager:updateEngineState): Engine rwEng-0 status is 1
[2012/2/8 6:7:27:839] State 56004 (EngineInfo:setState): Engine rwEng-0 state is: Ready
[2012/2/8 6:7:27:839] Info 56013 (ConnectionManager:release): Connection 294 is released
[2012/2/8 6:7:27:839] Info 56013 (ConnectionManager:release): Connection 295 is released
In rwEng-0.trc
[2012/2/8 6:7:0:901] Debug 50103 (EngineImpl:setCommandLine): Running
[2012/2/8 6:7:0:901] Info 50132 (EngineImpl:setCommandLine): Get command line: <...>
[2012/2/8 6:7:0:901] Debug 50103 (EngineImpl:setCommandLine): Quit
*[2012/2/8 6:7:0:901] Debug 50103 (EngineImpl:run): Running Jobid=134138*
*[2012/2/8 6:7:26:667] DST 50103 (C Engine) System parameter BACKGROUND is obsolete.*
[2012/2/8 6:7:26:714] DST 50103 (rwfdt:rwfdtprint) Distributing the report
[2012/2/8 6:7:26:714] DST 50103 (rwfdt:rwfdtpredo) running
[2012/2/8 6:7:26:714] DST 50103 (rwfdt:rwfdtpredo) no preformat of pages requested, quit
[2012/2/8 6:7:27:823] DST 50103 (C Engine) 18:07:27 DST aq_sit_ord_abbin: desformat=PDF destype=cache copies=1 level=Report
[2012/2/8 6:7:27:823] DST 50103 (rwfdt:rwfdtfl_FreeDistList) running
[2012/2/8 6:7:27:823] DST 50103 (rwfdt:rwfdtfl_FreeDistList) quit
[2012/2/8 6:7:27:839] Debug 50103 (EngineImpl:run): CRunReport returns: 0
[2012/2/8 6:7:27:839] Debug 50103 (EngineImpl:run): Quit
What has happened in those 26 seconds?
In rwEng-0-j-2012-02-08_17-15-01.dig
[2012/2/8 18:7:0:901] Diagnosis (EngineImpl:setCommandLine): Before calling EngineComm.updateEngineState(STATE_RUNNING)
[2012/2/8 18:7:0:901] Diagnosis (EngineImpl:setCommandLine): After calling EngineComm.updateEngineState(STATE_RUNNING)
[2012/2/8 18:7:0:901] Diagnosis (EngineImpl:setCommandLine): Before calling EngineComm.updateEngineState(STATE_IDLE)
[2012/2/8 18:7:0:901] Diagnosis (EngineImpl:setCommandLine): After calling EngineComm.updateEngineState(STATE_IDLE)
[2012/2/8 18:7:0:901] Diagnosis (EngineImpl:run): Before calling EngineComm.updateEngineState(STATE_RUNNING)
[2012/2/8 18:7:0:901] Diagnosis (EngineImpl:run): After calling EngineComm.updateEngineState(STATE_RUNNING)
*[2012/2/8 18:7:0:901] Diagnosis (EngineImpl:run): Before calling CRunReport()*
*[2012/2/8 18:7:26:714] Diagnosis (EngineImpl:updateJobStatus): Enter*
[2012/2/8 18:7:26:714] Diagnosis (EngineImpl:updateJobStatus): Before calling EngineComm.updateEngineJobStatus()
[2012/2/8 18:7:26:714] Diagnosis (EngineImpl:updateJobStatus): After calling EngineComm.updateEngineJobStatus()
[2012/2/8 18:7:26:714] Diagnosis (EngineImpl:updateJobStatus): Exit
Thanks in advance.
Best regards.
Alessandro Zenoni

Any suggest??
Another very strange thing: the problem is only in the afternoon.
From 7am to 1pm , reports are fast!
Thanks in advance.
Best regards.
Alessandro Zenoni
Edited by: Alessandro Zenoni on 10-feb-2012 11.01

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    After doing further research and testing, it appears that this type of problem is not uncommon to the AMD M780G / ATI Radeon 3200 chipset that these laptops use.  If you search the Internet for this type of error, you will find a number of HP and Non-HP customers complaining about this same issue with this chipset on different machines.  This leads me to believe that the problem might be with the chipset itself.
    I have attempted to find a software remedy to the problem with no success.  This included trying all of the following:
    - Trying Windows Vista 64 with various configurations of service packs and updates.
    - Using the Microsoft AHCI driver and the ATI-supplied AHCI driver for the Radeon 3200 series
    - Using different BIOS revisions
    - Trying to find a magic combination of AHCI driver and BIOS revision that would work
    - Trying various settings for disk write caching
    - Turning of DMA on the controller
    - Uninstalling every piece of HP-supplied software that I could think of that might have even the slightest possibility of interfering with the hard disk controller
    None of this worked.  Eventually, I concluded that this is a hardware problem that isn't going to get fixed through software.
    Sadly, after doing all of this research, HP has not been helpful with getting this problem fixed.  In the past, I have owned laptops from Dell and Toshiba, and while I know that no manufacturer is perfect, I have not had many issues getting prompt and reliable service from either of those two companies when I needed it.  This is the first time I have purchased an HP laptop.  And after the customer no-service experiences I have had, it is likely to be the last time I purchase an HP laptop.
    HP's technical support seems to think that re-imaging the drive to reset the machine to factory defaults cures all problems.  Over the phone, they have made me do this a couple of times, insisting that the problem is a result of a virus or something I installed on my machine.
    Recently, I sent both of my laptops to them for service.  To assist them, I included the details of all of the research that I had done.  I gave them copies of this information both electronically, and included inside the box with the laptop.  The information had details on the steps that I tried, and links to websites documenting problems with the M780G chipset.  It also had details on how to replicate the problem with Macrium Reflect.  I even re-imaged the machine back to the factory image, and installed Macrium Reflect for their convenience.  And what did HP's service department do?  They re-imaged the hard drive again and sent it back to me without even bothering to run my test!  This is just absolutely moronic.  Either the service technician can't read, or the service technician just doesn't care about fixing customer problems!
    My complaints about HP's service are as follows:
    There is no sense of urgency about fixing problems.  I have been enduring this issue for 9 months now.  But no one seems to care.
    It takes forever for them to turn around machines in their service department.  With Dell, I used to have a working laptop in my hands in 5 days, tops.  What's worse is that they ship the packages via FedEx Ground with signature confirmation.  (If you work a normal day job, good luck trying to get your package from FedEx Ground, which is only open when I am at work.)
    The telephone and online support personnel often don't listen to you, and the details of problems don't ever seem to be recorded anywhere.  I have had to explain this problem over and over for various people who seemed almost completely ignorant about the problems I have been experiencing.
    The technicians are not competent, even when you tell them what needs to be fixed.
    As far as I am concerned, HP has not been honoring the warranty on my machines.  This is has been frustrating beyond words.  I am at the point where I just want two new laptops without this chipset, but I seriously doubt I will ever get that.  To all of you who are experiencing the same issue as I am, I wish you the best of luck in getting HP to resolve this problem--you are going to need it!

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