RH8 and RH Server 8 Assistance

Hi All,
We are currently using RoboHelp HTML 8 to create webhelp for Java-based web applications. We recently received new requirements from our stakeholders, and I'm wondering if anyone can help me with some of the specifics. We're hoping we can continue using RH8. Since my questions spread across Air/RH8 Server/RH8 HTML, I apologize if I posted in the wrong category.
Requirement 1: Track help usage. I'm assuming we could purchase RoboHelp Server 8, generate our webhelp in the same manner, and then just deploy the help to the RH Server rather than another server. Is this correct? And I'm assuming providing context-sensitive help (either by giving Map IDs to developers or using an XML file) would still be possible?
Requirement 2: Provide embedded help in the form of inline help, docking panes, bubbles, etc. Does RH8 offer any of this capability? I think this one is a long shot... I'm not aware of any other help authoring tool that provides this capability for webhelp.
Requirement 3: Provide an updated look, as we’ve had comments that the current Webhelp skin looks outdated. Would using the Adobe Air – Browser based Help output in place of the Webhelp output pose any challenges?
Requirement 4: The ability for other departments to reuse our content. Currently another department is using Joomla to create our knowledge base. Does anyone know of a way to import RH content into Joomla?
Thanks in advance for any insight you can provide.

Hi, chrodgers
I'll take a crack at this:
Requirement 1: Track help usage. I'm assuming we could purchase  RoboHelp Server 8, generate our webhelp in the same manner, and then  just deploy the help to the RH Server rather than another server. Is  this correct? And I'm assuming providing context-sensitive help (either  by giving Map IDs to developers or using an XML file) would still be  possible?
Yes, publishing your project as WebHelp Pro to the RoboHelp Server is virtually the same as you are doing now. Also there are  CSH APIs that developers use (or use their own favorite methods) for calling topics using Map IDs or by URL.
Requirement  2: Provide embedded help in the form of inline help, docking panes,  bubbles, etc. Does RH8 offer any of this capability? I think this one is  a long shot... I'm not aware of any other help authoring tool that  provides this capability for webhelp.
You are right that this is more of an "engineered" or programmed windowing operation that only the developer can control. Still, I imagine you can provide the HTML topics via WebHelp that appear in the custom panes, with a little plannng.
Requirement 3: Provide an updated look, as we’ve had comments that the current Webhelp skin looks outdated. Would using the Adobe Air – Browser based Help output in place of the Webhelp output pose any challenges?
Have you tried to create from scratch or modify the existing skins in the WebHelp skin editor? Like anything else aesthetic there's nothing like having a graphic designer to accommodate color schemes and branding requirements If they supply the design and graphic elements, it's fairly simple to assemble the parts using the WebHelp skin editor. Using Adobe AIR browser-based help would work if you use the "out of the box" templates and skins. RoboHelp does not (yet) have an AIR Help skin editor. So you would be limited to the ones provided. You might try generating AIR Help Browser Based to see if it fits your needs. It's real simple to find out! Understand that are a couple of features of true AIR Help ( installed.air file) that are not included in the browser-based version (favorites, commenting, etc.)
Requirement 4: The ability for other departments to reuse our content. Currently another department is using Joomla to create our knowledge base. Does anyone know of a way to import RH content into Joomla?
I don't know enough to comment except to say if the Joomla platform can display HTML, it should work.
Hope this helps.
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
www.showmethedemo.com

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