Service Offering Catalog list order in Portal

Is there a way to change the displayorder of Service Offerings in the portal?
It does not seem to follow the order of the list set in the console.

I'm going to assume you are talking about service categories, since those are enumerations and are explicitly ordered. Service Offerings and Request offerings are Service Manager Objects, which do not have an explicit order.
when the portal renders things, they are sorted alphabetically, since that's immediately understandable by untutored users. One trick I have used to force specific ordering is to make the categories numbered lists, i.e. Number prefixes (up to 9, because
10 sorts between 1 and 2), Letters (ok out to 26, because alphabetically) or roman numerals (they sort normally up to 8, because 9[IX] sorts after 4[IV]).

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Request/Service Offering Sort Order Problems

I am having a difficult time finding a way to sort the results of a MP Enumeration List prompt type. The sort order on the portal user prompt is random even though I have arranged them in teh Service Manager console list to be alphabetical. This
does not apply to the prompt the end user sees in the portal. It is not alphabetical. Anyone have any ideas?
The MP Enumeration prompt is mapped to the Service Request Source list. Version is 2012 R2 with update rollup 2 installed on all SCSM servers.

I'm experiencing the same issue, have you found a solution to this?

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Thanks for your reply.
But I guess these forums shows how to retrieve roles & its sub-ordinates for a particular user. Where as I am trying to retrieve all PCD roles for which I have "Role Assigner" permission.
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Sheila,
Item 2: Would a test of saving it as an .mif file and then opening it in FM 8 be a constructive test?
Item 3: I switched to QWERTY, set it as the default keyboard, and restarted the machine.
Upon opening the FM file, the pg catalog was still in the odd order. I then renamed a tag (from "h H1" to "hhhh H1"). The tag moved up above the tag "hhhh H4" which is still the odd order: it should be above that tag since 1 comes before 4, but both of those tags should be below "hhh H3" and "hh H2". The two hhhh tags are above the hhh and hh tags.
I don't think this is the issue because I originally created the tag names with a Dvorak keyboard active and the catalog order was correct and F9 keystrokes worked properly. Until logging on as a new user.
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Get Request Offerings by Service Offering using C#

I utilized the thread
here to build a function to get all request offerings for a specific service offering. However, no data is being returned to the relationship object list. I'm not getting any errors and I've verified there are indeed request offerings assigned to this service
offering. I must be missing something small.
public static IList<RequestOffering> AllRequestOfferings(ServiceOfferingType ServiceOffering)
ManagementPackRelationship mpRelaltionshipSOToRO = mg.EntityTypes.GetRelationshipClass(new Guid("BE417A55-6622-0FC3-FCEA-90CD23E0FC23")); //Define the relationship class as so to ro
IList<EnterpriseManagementRelationshipObject<EnterpriseManagementObject>> lstEMROsSOtoRO = mg.EntityObjects.GetRelationshipObjectsWhereSource<EnterpriseManagementObject>(ServiceOffering.Id, mpRelaltionshipSOToRO, DerivedClassTraversalDepth.None, TraversalDepth.OneLevel, ObjectQueryOptions.Default);
IList<RequestOffering> RequestOfferings = new List<RequestOffering>();
foreach (EnterpriseManagementRelationshipObject<EnterpriseManagementObject> emro in lstEMROsSOtoRO)
ExtensionIdentifier ei = SpecificRequestOfferingExtensionId(emro.TargetObject.Id);
RequestOffering ro = SpecificRequestOffering(ei);
RequestOfferings.Add(ro);
return RequestOfferings;
Any help is appreciated.
Lefka

I assume by "specific Request Offering class" you mean the .NET "RequestOffering" class object/instance? (That's the one you retrieve via the Extensions interface.)
Like I described in the post in your other thread, once you have the EnterpriseManagementObject, you can retrieve the .NET "RequestOffering" class object/instance like this:
ExtensionIdentifier ei = null;
ExtensionIdentifier.TryParse(emoRO[null,"ID"].Value.ToString(), out ei); //emoRO[null,"ID"].Value.ToString() returns the request offering's extension identifier
RequestOffering RO = emg.Extensions.Retrieve<RequestOffering>(ei);
Notice the emoRO[null,"ID"].Value.ToString(). That's the "RequestOffering" extension Identifier needed to retrieve the "RequestOffering" class object/instance. emoRO[null,"ID"] is a _different_ ID than emoRO.Id
You're dealing with SDK .NET classes and objects/instances as well as SCSM classes and objects. They are two different object-oriented concepts. Let me offer a little primer that will hopefully clarify what you're working with :)
First are the SCSM classes and objects. For example, System.RequestOffering is an SCSM class. Your specific request offering is an object of that class (it's an SCSM object). Relationships exist between these SCSM objects (for example, between a request
offering and its service offering).
Next are the SDK .NET classes and objects/instances. "EnterpriseManagementObject" is the .NET class used to represent SCSM objects. An object/instance of this class, for example emoRO, represents a specific SCSM object. The SCSM object's properties
can be accessed via square brackets (ie: emoRO[null,"property"]). Additionally, the emoRO itself has members that further identify the SCSM object, for example, the emoRO.Id property. That emoRO.Id property is the unique identifier for the SCSM
object (and nothing else).
Now, on top of all that are the SDK's .NET "RequestOffering" class objects/instances that you retrieve via the Extensions interface. In order to retrieve one of these "RequestOffering" class objects/instances, you have to know its
Extension Identifier. This extension identifier is stored in the request offering SCSM object in it's "ID" property.
So, to try and summarize (since I tend to ramble on and on):
You're going to retrieve a Service Offering SCSM Object. Next, you're going to retrieve the related request offering SCSM objects (which you've already done). Then, using the [null,"ID"] value from that request offering SCSM object, you're going
to retrieve an instance of the .NET RequestOffering class via the Extensions interface.
So to answer your question, you don't "convert" entity objects to extension objects. You use the values stored in entity objects to retrieve extension objects. :)
(I don't know if this will help or hurt any clarification, but take a look at the request offering SCSM object's PresentationMappingTemplate value. It's a block of XML. That block of XML is a 'serialized' .NET RequestOffering class instance/object.
Basically, when you retrieve a RequestOffering object/instance, the SDK is pulling that block of XML from the request offering SCSM object's PresentationMappingTemplate and deserializing it into a .NET RequestOffering object/instance)

How to get Request Offering from given Service Offering using Service Manager SDK?

Recently, I am working on application where I have to fetch all Request Offering from given Service Offering.
I can retrieve all Request Offering using following method of SM SDK :
var requestOfferings = group.Extensions.Retrieve<RequestOffering>();// group is Management Group
But I am unable to get request Offering from given Service Offering as I am new to this platform. I have searched in web but can not find solution to this problem.
It would be great if someone guide for this problem or give me any suggestion related to this problem.
Thanks in advance.

RequestOfferings are handled a little differently in the SDK, but fortunately, they're still backed by standard EnterpriseManagementObjects..it just takes a little work to get them.
There are a few ways you can go about getting a request offering's related service offerings. I'm going to show you the relationship route, but you could also use a type projection to achieve the same goal.
In your original post, you're simply retrieving _all_ request offerings..that's fine. If you wanted to retrieve a single request offering (as I do in my example) you need to find the request offering's identifier. This identifier is a pipe delimited string
of various values. The quickest way to find it, in my opinion, is to query the MT_System$RequestOffering table in the database, but you can also find it by looping through all the RequestOfferings returned by group.Extensions.Retrieve<RequestOffering>();
Anyway, for the following example to work, you only need your request offering's Identifier and your management server name. (Again, you could simply loop through all of your request offerings and retrieve the service offerings for all of them)
The comments inline with this example should guide you through the steps.
//Connect to the management group and prepare the class and relationship types that we'll need.
String strMySCSMServer = "your server";
EnterpriseManagementGroup emg = new EnterpriseManagementGroup(strMySCSMServer);
ManagementPackClass mpcRO = emg.EntityTypes.GetClass(new Guid("8FC1CD4A-B39E-2879-2BA8-B7036F9D8EE7")); //System.RequestOffering
ManagementPackRelationship relSORelatesToRO = emg.EntityTypes.GetRelationshipClass(new Guid("BE417A55-6622-0FC3-FCEA-90CD23E0FC23")); //System.ServiceOfferingRelatesToRequestOffering
//An example of an extension identifier looks like this:
//1|My.RO.MP|1.0.0.0|Offeringc921c4feujhoi8cdsjloiz352d7gf3k0|3|RequestOffering
String strRequestOfferingIdentifier = "your request offering identifier";
//Retrieve the request offering using an Extension Identifier.
ExtensionIdentifier ei = null;
ExtensionIdentifier.TryParse(strRequestOfferingIdentifier, out ei);
RequestOffering ro = emg.Extensions.Retrieve<RequestOffering>(ei);
//Using the request offering's Identifier, retrieve the enterprise management object that it represents
EnterpriseManagementObjectCriteria emocRO = new EnterpriseManagementObjectCriteria("ID = '" + ro.Identifier + "'", mpcRO);
IObjectReader<EnterpriseManagementObject> orROs = emg.EntityObjects.GetObjectReader<EnterpriseManagementObject>(emocRO, ObjectQueryOptions.Default);
//Since we queried for only a single Request Offering, the object reader should contain 0 or 1 elements.
EnterpriseManagementObject emoRO = null;
if (orROs.Count > 0)
emoRO = orROs.ElementAt(0);
else
Console.WriteLine("No Request Offering found");
//Now, using the relationship type "System.ServiceOfferingRelatesToRequestOffering", get all Service Offering's related to our request offering
IList<EnterpriseManagementRelationshipObject<EnterpriseManagementObject>> lstEMROs = emg.EntityObjects.GetRelationshipObjectsWhereTarget<EnterpriseManagementObject>(emoRO.Id, relSORelatesToRO, DerivedClassTraversalDepth.None, TraversalDepth.OneLevel, ObjectQueryOptions.Default);
//The GetRelationshipObjectsWhereTarget method returns a list of EnterpriseManagementObjectRelationships..These objects represent that relationship between two objects.
//Thus, these relationship objects have two properties of interest; TargetObject and SourceObject. In this case, service offerings are the source of this relationship type and
//so, you can access the service offering object itself by using the relationship object's SourceObject property (which is nothing more than an EnterpriseManagementObject)
foreach (EnterpriseManagementRelationshipObject<EnterpriseManagementObject> emro in lstEMROs)
//emro.SourceObject is your Service Offering object. You can use it for whatever you need from here on out. In this example, i'm just writing out the DisplayName
EnterpriseManagementObject emoServiceOffering = emro.SourceObject;
Console.WriteLine(emoServiceOffering[null, "DisplayName"].Value);
Give it a try, let me know if you have any questions :)

Service Offering, Query Results question.

Hi,
I got a question about the Service Offering, Query Results criteria page.
As shown in the Picture below i have a Query based on the Active Directory User Class.
The background is that i got alot of accounts more than 2000. The token "String" is used to narrow down the search. I also got some accounts that i dont want to show in the portal for the end users (The ones who
ends with "Z" in the pager).
Generally i would say that the "OR" would be "AND" (due to it is an logical operator, i want both conditions to be true) between the two UserPager properties, but i havent found any way to change that. I suspect that it is not possible
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The Query below will return all accounts under that Distinguished name, even if i wrote something in the String prompt. Removing the Criteria Pager ends on "Z" makes the String prompt work. But it will not exclude those objects ending with
Z. Is this a normal behavior or am i thinking/doing sometime wrong?

This is how all criterias work in service manager. If the same property is included more than once it puts an OR inbetween. You would have to export the MP that contains the query result and edit the criteria manually to AND.
Cheers,
Anders Spælling
Senior Consultant
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