SYSFAIL in qRFC Outbound Queues - You are not authorized to logon

Dear Guru's,
I am new to BASIS. During health check for my company, I came across T-Code SMQ1 and found many Queue Status "SYSFAIL". Error message "You are not authorized to logon to the target system (error code 0)".
The souce system:
SAP 7.0
Component: CRM 5.0
DB : MSSQL 7.0
Kernel: 700
The target system:
SAP 7.0
Component: SAP ECC 6.0
DB : MSSQL 7.0
Kernel: 700
Firstly,
1. I login to CRM Quality Assurance Client 600. Execute SMQ1. Enter the Queue Name. Below is what I found.
http://img.photobucket.com/albums/v347/albumster/SAP/001-SMQ1-SYSFAIL.jpg
2. Once I Choose the row, I found the below error.
http://img.photobucket.com/albums/v347/albumster/SAP/002-SMQ1-NotAuthorized.jpg
3. I thought its an authorization issue so enter T-Code PFCG and added user COLACOM to Role Z_TRUSTED_RFC and do a user comparison. To my surprise, He was already given the authorization before!
http://img.photobucket.com/albums/v347/albumster/SAP/003-SMQ1-GivenAuth.jpg
Please advise.
If you need more information, please let me which T-Code to use so I can capture a print screen.
Thank You,
Jacky

Ok you need the folowing options in your word document:
1 .Start Word without any EWA.
2. Menu Extras=>Makro=>Security
2.1 Register "security level"=> the last or 2nd last radiobutton
2.2 The other Register = Set Checkbox "...Visual Basic Project ..." =true.
Then it should be work...
/greetings nico
Edited by: Nico Effenberger on Jan 28, 2009 5:15 PM

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These are the links the Note provides for the documentation:
[http://help.sap.com
/saphelp_nw04/helpdata/en/22/042671488911d189490000e829fbbd/frameset.htm
] in accordance with the documentation
[http://help.sap.com/
saphelp_nw04/helpdata/en/8b/0010519daef443ab06d38d7ade26f4/content.htm].
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