Taking long time on First login for some users

Dears,
We are facing very strange issue in our ECC6 server.
For some users when they login put userid and password it takes 15-20 min to login and sometimes give time out.
but after first login it works fine.
If I remove roles from those user and assign them SAP_ALL or one or two roles,they also work fine.
One more thing some other users having same authorization are working fine.
One solution of this issue I found to delete the user having problem and copy it with user who is working fine.
But not getting root cause of the issue and permanent solution of the issue.
Please suggest.
Shivam

We just experienced the same problem after updating our SP-Stack.
Some users were experiencing a long logon time, and a long time to return to the Session Manager screen. Changing to the SAP Menu instead of the User Menu cleared the problem for those users, but they no longer had quick access to transactions that were in the User Menu, and not in the Favourites.
Note 203617 was not the answer for our problem, but it did point us in the right direction.
After upgrading our SP Stack last Friday, it appeared that some of the roles in the Customer Namespace (ie, zRoleName001) had inherited a copy of the Logistics or Accounting SAP menu trees. This meant that users with those roles ended up with a User Menu which contained the 10 or so transactions that are assigned to their roles, and additionally, the entire Logistics or Accounting Tree which contain 35,000+ items. In transaction SM66, users who are waiting for their logon to complete are shown doing a sequential read of table AGR_HIERT.
To correct this, I removed the Logistics and Accounting menu trees as appropriate from the User menu of those roles in PFCG. Users that use the User Menu can now logon normally.
This is what I did to troubleshoot:
* Pick one user that is experiencing long login times, and have them change to the SAP Menu instead of the User Menu. If their logon time improves, open transaction SE38, and run the program EASY_ACCESS_NUMBER_OF_NODES.
* Specify the user's account and click on Execute.
* If the program times out, chances are that they have an enormous number of items in their User Menu - continue with the next step.
* If the program finishes, look at the number of Menu Nodes for that user - Note 203617 says that a User Menu with 1000 or more items is considered "large" and will degrade logon performace as the User Menu buffer is constantly swapping in and out.
* Note each of their each of the user's roles from SU01, then check the Menu tab for each of those roles in PFCG to see if any roles are adding large sections of the SAP menu.
* If necessary, maintain the Role's Menu items in DEV, and transport to TEST, then Production. BE CAREFUL to ensure that the Users list is not modified when transporting the changes into Production, or the Role will become de-assigned from your Production users, and your users will hate you when they become unauthorised to open transactions.
* Once the User Menu is back to normal, the user can change back to the User Menu and everyone should be able to logon normally.
Hope this helps.
Edited by: Chris Pope on Apr 21, 2010 1:09 PM

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