What to do?!?!?!?!?!HELP

ok i found this fairly looking new Creative Zen Micro at a hotel by a computer, and i took it to the front desk and said that they would hold it and if no one came looking for they would give it to me, so i ended up with a (to me) brand new Zen Micro, but no hardwaer or anything for it except a USB cable. it turns on but goes straight to recovery mode and it also says firmwear problem when i turns on, i need to know what i need for the Zen Micro or what i need to dowload, unfortenatly i have dial-up so my downloading is limited, but i still would like to know what i need to download because i mihgt download it from someone elses computer..........any way i would like to know, and i also would like to know why it wont come out of recovery mode.

Henry,
before you do anything read the rescue/recovery mode directions here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3
Then download firmware/drivers/applications from the support/download section on this page. You'll find out which firmware you need if you choose information/version on your player. Make sure you read the instructions carefully on the downloads page. Do not attempt to reload the firmware, however, unless your player is fully charged!
If you have any problems in the proceedings, come back here to get help.
Good luck!

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