4 numbers in 3 weeks - now pulling my hair out

Bit of a long story so will try and keep it short.
Decided to move to Virgin so advised BT Home I would be moving to an alternative phone-line provider. Virgin let us down so immediately contacted BT and said please don't cancel our phone-line as we'd like to stay with you.
The next day had a call from BT Home saying we're about to disconnect your line - I said NO please don't and was assured it wouldn't happen.
2 days later disconnected. Contacted BT who said that as the line had been "seized" I would have to set up a brand new account.
3 days later had a new account with a new number so contacted BT and requested allocation of our original number and was told it would take 2 days.
2 days later we had not been allocated our old number but a brand new number again. Contacted BT and asked them to leave it as it was - forget our old number. Was assured that it would stay as it was and so advised everybody of our new number.
Today - 2 working days later guess what? Another NEW NUMBER!
I've spent hours on the phone to BT's call centre and whatever I say the opposite seems to happen apart from being lied to (one representative actually called me back claiming he had dialled our old number). We've now had 4 different numbers in the last 3 weeks - twice not even being told about the change. Really don't know where to go from here.

Hi Chicky
I am really sorry that everything went a bit haywire with your move. I'll be happy to help you out here and try and get everything back to the way that you want it.
What can I do here for you to try and sort this out? Is there a particular number you want back or something else?
If its a number I cant guarantee it I'm afraid but I will certainly do my best to get it for you.
Let me know what you think.
Thx
Craig
BTCare Community Mod
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