4500, inconsistent printing; stopped printing with a laptop that worked before

Hi,
I have a hp 4500. It was working fine on our ATT wireless network, then became random if it would print or not. It will print (usually) for other two computers on network, but stopped on my Asus. Have been having difficulty connecting for last few weeks, have to turn on and off printer (waiting about 5 minutes between shutting off then back on). Sometimes it would work, sometimes not. Now it says the driver is not installed, so uninstalled driver and reinstalled. Now it says it is not installed. Have tried multiple times. Any suggestions? My laptop is connected to web fine through wireless connection (obviously, right?) but can't figure out connection issues.
Thanks!

Hi juggler63,
I'd like to help.  Can you answer some questions?
Can you print a printer status report and give me the Product # for your printer?  To do this, press the "wrench"  or setup button, press the right arrow until you see Reports, press OK, press right arrow until you see Status Report or Self Test Report, and then press OK.  The report should print.
Are you using a disk or download from hp.com for the install?
Is the printer connected wirelessly or by Ethernet cable to the wireless network?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

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