HP Care Package - 93 days with no laptop or working

Question

After 6 days of trying to get in contact with my case manager and talking with at least 4-5 who at least 3 left messages for her each day? other case managers telling me she's busy and were MUCH Freindlier to me, She tells me she's gonna have to call me again later, and that it'll take up to a week+ to get this straightened out, and from our talk i am not gonna be happy with her solution at all.
ANY way at all i can get a new case manager or someone who will actually get this done quick.
My 3+ times sending my laptop to HP, you guys have broken more then fixed it, putting the wrong montior on my laptop,Webcam, Keyboard, Mic, WIFI, for things you have broken, and having it at the repair place for 3 weeks, 2-3 weeks, and 2 weeks, with one time taking 2-3 weeks before i got a call back promised i was promised and had to call you guys repeatly, to be told i'd get a call back after you did not do it, just to be told i'd get a box, because the guy on HP assistence wouldnt do it because he found me to be a moron or something and did not believe i had gotten the wrong/broken laptop parts. With the 1-day shipping usally taking 4-6 days each way, and driving over 250miles total for the trips to get to the closes fedex dropoff, because i want to get this resolved that much quicker.
YOU HAVE HAD MY LAPTOP MORE THEN ME!
I just want to get this resolved, the time has been extremely unreasonable, The customer service and my case manager has given me the run around repeatly, 
Like friday, the one time i actually talked to her, She told me to call the number witht he laptop, and after calling them and getting forwarded and then getting sent around for about 1-2 hours and 4+ transfers, I get told to call my case manager who sent me on this waste of time run-around to not get called back for 5 days, leaving repeated messages, One awesome case manager there i had to get to get in contact with her in person when she got to work today.
I've had my HP care package, 3/6 months, since you guys had it the other 3 months, and it never ONCE got fixed, I've wasted days at home, On the phone, Waiting for broken laptop deliveries, and driving to fedex dropoffs,
Once i get the new laptop, You guys are gonna make me buy another if i want it to be able to get fixed, yet not even having mine or a fixed laptop this time.
I JUST WANT A WORKING LAPTOP.
Can I just get the 
HP ENVY dv7-7212nr Notebook PC sent sent, its close enough to my laptop, its the only ready to ship with the same screen as mine and most everything else.
My case manager said that'd be a downgrade because it's not a custom unit, I DO NOT WANT TO WAIT ANOTHER MONTH FOR IT TO GET BUILT AND SENT TO ME!
If this is not resolved fairly quickly, You are without question losing a customer for the rest of his long life, and his families business as well, and my friends, and i will not go quitely either with facebook, twitter and other social media, for  a very long time.
I am displeased, dissatisfied, insulted, Wasted days, wasted time, wasted gas, wasted battery charge on my phone, wasted phone minutes on my cell phone since i have pre-paid, wasted money on warrenty that'll go away, wasted money on your product for this kind of service.
I've had to buy another laptop during this time because i need a laptop to do my daily life things, If i knew it was going to be this much of a insult and failure, I'd of just bought a real laptop replacement of the same/better specs for twice instead of half of the cost of it. You have made my work take over twice as long, and more money of mine wasted.
Please contact me ASAP.

Answer 1

Wasted my morning typing this up for you now, Time to actually get some chores done before i need to head out.
I keep getting monica.
I got a call today but from monica, same for emails.
She told me to pick one of her two offers or i'll be waiting a week to hear the next one.
Offers me a upgraded laptop but without the one thing i needed, then downgrades everything and offers me one with a downgraded one of what i asked, and tells me i have to pick or wait a week, for another similar offer.
I'm already going to have to pay 150$+ for a new warrenty even though my previous one i only had 3 months and she wont adknowdge my question about that when i asked. My laptop was NEVER FIXED even once! Only broken more each time it was sent back to me after 3 months, Only having it the times it took you forever to adknowledge or contact me after being a week late a few times to just send me a box to send it back and spending 40$+ in gas to go to the fedex place, and Days wasted at home putting my stuff i needed to do out and about on hold if i wanted my laptop, Hours on the phone, and messing up my last 3 months for things i've needed to do with it, taking much longer on a inferior laptop that i've had to borrow. 
As a company, I hope your normal practice is not to delay, not call back, lie to, waste costumers time and money, take unreasonably long times to get something done, and try to strong arm someone because they need a laptop ASAP and most wont take the time to deal with it and accept what ever crappy offer is delt them to get it back in a quickly and timely manner.
97+ days and counting now.
Most days I did not get a call back even when promised, was given the run around that took 2+ hours and 7 transfers, just to be told to call her back from monica the first time she called me.
One week just to get 2 offers back from monica about a laptop replacement, with at least 6 calls  over 4 days to even get in contact with her the first time.
Is my money(gas,having to get someone to take care of stuff for me since i was having to wait to sign for a package each time to get it back broken or wrong),
time  not doing things i needed to do,
EXTREME inconvenience (Having to message you guys here, on facebook and other places, finding your information, Looking up information about what i can do, how close you guys are coming to fruad  or other things, and who to buy for future products instead of you and how to spread the word if this isnt fixed for 3 months now)
Trying to be strongarmed into making a choice that is in no way acceptable, offering me a much better laptop but taking that way because i needed 1 thing changed, after ALL OF THIS TROUBLE! and being told i'd have to wait a week if i dont choose today after already waiting all this time, and being impossible to contact her for 4 days befor she would call me back after sending me on a wild goose chase(Check her log for the messages i've had other case managers leave and then one nice guy at HP who was a case manager, went above and beyond his job and contacted her in person the next morning when she got in to get her to actually call me, If i can i'd like to give reps+ or whatever i can to that employee, He was the one on monday  i think that left a message for her on her pc as well i believe, would be the only male that i contacted i think at that time), and being told no one else can help me whenever i call but my case manager that ignores me most of the time and talks to me like i'm no one, just someone bothering her.
What kind of service is this?
Some possible enchances to make your care package page more accurate. Even added how some reviews would be from me and my fiance.
HP Care Package,
The truth - no one cares. 
$175
HP 2 year Accidental Damage Protection w/3 day Onsite Response for 1y warranty
Overview
Lonely? Need someone to talk to? Enjoy them playing hard to get? Want 24x7 Techincal support that just one person that works there, during that persons hours that they work help you get something resolved? For example: • If you buy the 2-year plan when you purchase your pc, You can at any time call HP and get told to call other numbers, be ignored for days, and to test your strength and how much of a man and how badly you need a laptop, settle for the first thing we offer or not get anything for along time.
Features
On-site hardware repair, in Texas
On-site repair after remote diagnosis of the problem by a highly trained technical monkeys: The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part(That most users can't do), scheduling a visit to the customer’s home within a month or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances (J/k, 99% of the time) sending the customer’s PC to an HP-authorized repair site in Texas.Proper Repair not Guaranteed or correct computer parts installed. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. If you pay a bunch
Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
Expect 1-4 months Solutions that will cost you hundreads in case, time and if you have prepaid phone cards many many minutes of free music that are transferable if you call.
Special features include:
Sending us your laptop back if our highly traind monkeys do not fix it.
If they get it wrong 3 times, back to back to back for months after delays of poo flinging,
Get a brand new laptop replacement! Only 175$ more for coverage for that one and repeat the process for fun!
Reviews:
Excellent!
Jason Glass Wrote:
 did just that, had to wait months.I got to talk to many people around the world that I would of not of gotten to talk to otherwise. Its just like real life, but they make money, most don't care, a few good people and nothing gets done. 
Good If i had it.
Liliana
My laptop has been broken for 3 years, had a overheating problem from the start, but my parents didn't buy the care package so I never got it replace, Haven't had a working laptop in years. Wish i had bought this .