500 internal server error when opening file attachment

Hi all,
I dont know whether im placing my query in the right place. if not pls advice.
I have uploaded documents to content management from EP portal. The name of the attachment is stored in SAP custom table and the physical file is stored in EP->content management. When i go content mangement and click the attachment, im able to download the file in most cases. But for one employee, when i go content admin -> i can see the attached file name. when i try to open the attachment i am getting error message "500 Internal server error. Please contact your content admin".
Any help will be appreciated.
Thanks!
Dhiya.

Nope. The problem occurs with the admin user. HE is able to download attachments, but when he click one attachment he is getting "500 internal server error contact sys admin"
the same thing happens when he tries to open in
irj/km/docs/documents/attachmentfolder/attachmentfile.doc

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