A friend of mine was recently in an accident and we need to delete some photos from her iPhone's "Photo Stream From my Computer" album, but cannot figure out a way to do it (there's no delete button). Help?

Sounds like it was synced from her computer using iTunes. Connect the phone to her computer, open iTunes, click on the name of her phone in iTunes, go to the Photos tab and see if this folder is checked. If so, unchecking it and syncing will remove them all, or deleting/moving the photos from the folder on her computer and syncing will remove the deleted/moved photos.

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HT201272 Hi there, I recently purchased an app and I need to re download it onto my iphone 4s. The app is saved on my laptop and is not available on my app store download history. Can anyone advice how I can redownload it from my laptop?

Hi there, I recently purchased an app and I need to re download it onto my iphone 4s. The app is saved on my laptop and is not available on my app store download history. Can anyone advice how I can redownload it from my laptop?

You just resync your iPhone with iTunes on your laptop.
If you are logged with the same Apple ID on both devices it should be available to download from your phone:
Open App Store app > Updates > Purchased

I have a new iMac running iTunes 10.4 in OS 10.6.8, and a new Mac Air running iTunes 10.4 in Lion. I was able to transfer all my music etc. from the iMac onto the Air, but cannot figure out how to get the Playlists from the iMac to the Air. iTunes Help

I have a new iMac running iTunes 10.4 in OS 10.6.8, and a new Mac Air running iTunes 10.4 in Lion. I was able to transfer all my music etc. from the iMac onto the Air, but cannot figure out how to get the Playlists from the iMac to the Air. iTunes Help says File >Library >Export playlist and choose XML, or to save a copy of all your playlists, File > Library > Export Library, "the Exported info is saved in XML format." Then it says, "to import an iTunes playlist, File > Library > Import Playlist". Now I am assuming I do that import part on the Air, but when I try it doesn't recognize anything that can be imported - what am I missing??? Aside from a clue...

Thanks, Jim, for taking the time, but the reply is unfortunately vague in the exact area of my confusion! "you need to copy that file to your new computer..." Well, the Import/Export instructions make it seem as if the two computers should be able to communicate this file thru wifi, but that's the linkage I can't seem tocreate with Import/Export. Should I instead email a copy to myself (thats what applecare suggested)? Copy it to and from a thumb drive? But then place the file where? And the article was helpful, but should I be trying to move the Library file or the Library.xml file (as iTunes Help suggests)? Sorry to be so clueless about it...I suppose I buy Apple in the hopes of not having to think about this stuff, which approach seems not to be serving me well. Thanks again for your time!

I was using a PC with my iPad. PC died. Now using Mac. Need help to transfer apps to Mac from iPad. iPad to Mac, but cannot figure out how to transfer apps to Mac

I was using a PC with my iPAD2. PC has died. I have bought a MacBook Air. I have managed to transfer iTunes from iPAD2 to Air. However, cannot fuigure out how to sync apps onto my Air? This is critical because iPAD has a failing battery and it will be replaced. How do I not lose all the apps on the iPAD?

Connect iPad.
Cancel out of the synced with other computer message.
Right click on the icon of the iPad in iTunes, select transfer purchases.
Also, open iTunes-go to the store.
Look for "purchased" on the top right.
Click on the link-shows music, tv shows, apps purchased from iTunes.
You can download from there.

New User Question - Simulation advancing on button but cannot figure out why

Hello everyone. I tried to do my due diligence in searching but I'm sure this is such an easy question no one else needed to ask it. I have downloaded the Adobe Captivate 6 trial as we are attempting to do some simulation e-learning. I have recorded all of my click captures and am now in the process of editing the project. It automatically created a click box with the properties to paus project until user clicks. This all works fine and allows me to click the next button and it moves to the next slide. So I thought I would be clever and create a "Show me" Help button. I created an arrow_1 and hid it from view. Then created a button_2 with the text "Show Me" and when clicked it would show arrow_1. The problem is that when this button is clicked, the arrow pops up but then the next slide is shown even though I never clicked the "Next" click box button that is supposed to advance the simulation. Looking at the timeline the only thing with a pause symbol is the click box and I have attempted to change the properties on the button_2 action settings from attempts = 1, to infinate, to last attempt no action to disabled etc. No matter what I do, if this button is in there, and it's clicked, it seems to ignore the pause simulation until someone clicks the click box properties.
Am I doing this correctly? It seemed pretty intuitive to create the show me box and show an arrow but with it in there, the simulation goes to the next page and I can't figure out why it's ignoring the click box.
Any help would be apprectiated, I have looked for tutorials on simulations but they seem to be pretty sparse out there and the help file didn't have anything like this in there.
Thanks again,
-Will

Well I don't know if this is the right way to do it but it's a way that works
I created a 2nd button and had the first button disappear after the click to be replaced by a button that doesn't work. This way the project still pauses so only the correct "Next" button process goes forward. Kind of odd coming from a visual studio background but hey until I hear the right way to do it, this will work
-Will

I have a mac os x version 10.6.8 I was willing to use icloud on it but cannot figure out how? in the settings I only have mobile me

hi can i install icloud on my mac it has a 10.6.8 version

Unfortunately, there is no Mobile Me. It was suspended long ago in a galaxy far, far away. If you can upgrade at least to Lion 10.7.5, then you can get iCloud.
Upgrading from Snow Leopard to Lion or Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

I just downloaded V. 4, and I cannot figure out a way to delete or uninstall my search bar. I never use it, and I'd like to clean up my screen a bit, but I just cannot figure it out. This is driving me nuts. Any help?

I have no other problems with V. 4 so far. Love it, actually.

Hello Macchiavell, it works the same as in FF3:
Right-click the menu bar, select '''Customize''', you get a box of icons.
First, check the box '''Use small icons'''. This saves a few pixels of screen height.
Hover the mouse over the menu bar, and the cursor will change to a hand symbol.
Drag the bits that you don't want into the box.
While you're there, you can consolidate the two bars into one by dragging the items in the lower bar up to the upper one until it is empty. then right-click the menu bar and uncheck the empty one. This saves a further 20 more pixels of screen height.

Have just created an icloud email account but cannot figure out how to get my contacts in there

I have just created an @me.com email but none of my contacts from my iphone have been transferred into the account and don't really understand. I have the icloud thing activated. Please help!

Have you turned contact syncing on on the phone and on the computer.

Since updating my Iphone 4 I cannot figure out how to delete old messages. There is no edit button. Can anyone help?

Since updating my Iphone 4 I cannot figure out how to delete old messages. There is no edit button. Can anyone help?

By "sending" do you mean sending email?
If so, what app are you using to take the photos on your iPhone 5? Or are the photos from a different source (saved to your Camera Roll from somewhere else, like a web page or Messages)?
My guess is that Mail gives you the option to send different file sizes when it detects you are trying to Mail a really large photo file. The size of photos on the iPhone 5 is really big and some email providers may stop your mail from being delivered if attachments are too large. Thus, Mail tries to help you by offering to resize the photo.
I suspect that if you are sending smaller files, Mail does not bother giving you options to save a smaller version. In fact, I have seen this behavior. So, if the photo is already "small enough", it gets sent as-is.
To my knowledge, there is no global iOS setting for this. Some apps may have different rules, of course.

My iTunes got deleted off a (no longer working) computer. Is there a way I can transfer all content from my iPhone onto iTunes on a new computer? I want to update my phone, but do not want to lose any music off it when syncing it.

My iTunes got deleted off a (no longer working) computer. I have lost all music & data that was on this original itunes. Is there a way I can transfer all content from my iPhone (music & photos) onto iTunes on a new computer? I want to update my iphone (3GS), but do not want to lose any music off it when syncing it. Help please!!

By design, the iphone will sync itunes content with one computer at a time. Any attempt to sync such content with a second computer will result in ALL itunes content being first erased from your phone & then replaced with the content from the second computer. This is a design feature and cannot be overridden. Because you are using a new computer, your phone will see this computer as a "new" computer. The itunes content sync is one way: computer to phone. If you have photos that were synced to your phone or music ripped on your own that were not backed up, you will first have to extract them from your phone using third party software, before you do anything else, as Apple makes no provision to do so:
http://www.wideanglesoftware.com/touchcopy/index.php
Once you've done that, do the following in the order specified:
1. Disable auto sync when an iPod/iPhone is connected under iTunes>Preferences(under the edit menu if using Windows)>Devices in itunes.
2. Make sure you have one contact & one event in the supported applications(Address Book & iCal or Outlook, Windows Address Book) on your computer. These entries can be fake, doesn't matter, the important point is that these programs not be empty.
3. Connect your phone, iTunes running, DO NOT SYNC at this point.
4. Store>Authorize this computer.
5. File>Transfer Purchases(To make sure all purchased content on your phone will be in your itunes library).
6. Right click in the device pane & select reset warnings.
7. Right click again and select backup.
8. Right click again & select restore from backup, select the backup you just made. When prompted to create another backup, decline.
9. This MUST be followed by a sync to restore your itunes content, which you select from the various tabs, You'll get a popup regarding your contacts & calendars asking to merge or replace, select merge.
You should be good to go.

My friend synced a video to my ipod but it erased all my data on my ipod,but i cant figure out how to load my old libray back without deleting the movie. my friend cant tell me the password. How can I get my old library back without deleting the movie?

My friend synced a video to my ipod but it earased all my data on my ipod,but I can't figure out how to load my old library back without deleting the movie. My friend shares a family account so she can't tell me the password. How can i get my old library back without deleting the movie?

Linnwarner wrote:
She does have the right because she bought the movie.
Not true at all.
You only buy the right to your own personal use.
You do NOT have the right to distribute to others.
This is illegal. There is no doubt about it

User with a paid CC acct, getting "Print.ai" is an unknown format' when trying to open new file. Computer was recently attacked by ransomeware and wonder if I need to re-install Creative cloud software....need help asap!!

User with a paid CC acct, getting "Print.ai" is an unknown format' when trying to open new file. Computer was recently attacked by ransomeware and wonder if I need to re-install Creative cloud software....need help asap!!

First, ask in the forum for the program you are using
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
Second, do a complete scan with a good anti-virus program to be sure your computer is clean... I use Norton, there are others

I just bought an ipod nano and cannot figure out how to sync the music from itunes onto it. i go to itunes and nothing happens. Is there a sync button im not seeing? I get my playlisits but that is it.

just bought an ipod nano and cannot figure out how to sync the music from itunes onto it. i go to itunes and nothing happens. Is there a sync button im not seeing? I get my playlisits but that is it.
ALSO does anyone know how to have 2 ipods on 1 computer but seperate?

Hi there,
I would recommend taking a look at the information found in the articles below. The first two articles have the same content, but are geared towards either OS X or Windows.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12113
How to use multiple iPhone, iPad, or iPod devices with one computer
http://support.apple.com/kb/ht1495
-Griff W.

I can not delete a song on my iphone. I tried swipe on the song but i do not get d delete button..it just starts playing the song.

I can not delete a song on my iphone. I tried swipe on the song but i do not get delete button. I just plays the song,
Any suggestions?

Which way are you swiping across its track name ? On iOS 7 you need to swipe from right to left, which should reveal a Delete button on its right-hand end

I had a friend airdrop a video to me last week from her iPhone and I saw it on my iPhone after the upload was complete. I'm looking for the video now and can't find it anywhere on my phone. Where is it and/or is it stored on my phone?

I had a friend airdrop a video to me last week from her iPhone and I saw it on my iPhone after the upload was complete. I'm looking for the video now and can't find it anywhere on my phone. Where is it and/or is it stored on my phone?

I airdropped the video again and it now shows up in my camera roll.

A friend of mine was recently in an accident and we need to delete some photos from her iPhone's "Photo Stream From my Computer" album, but cannot figure out a way to do it (there's no delete button). Help?

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