A little white box appears in my browser window, and I am unable to do ANYTHING in Firefox, I can't even close the window.

I am using Mac OSX 10.6.8, so I know that Firefox should be working. The very first time I downloaded Firefox, I was able to use it for about 20 minutes, and then I kept getting some kind of white box (just small) that would pop-up over top of the search bar. Once this box showed up, I was unable to do anything in the browser...I couldn't close it, search, choose "file"...NOTHING. I have uninstalled and reinstalled it multiple times, and it still doesn't work.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!

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