A service with no support

Had a wierd issue where I downloaded a bunch of rental films for a holiday, transferred them to Iphone, tried the first and it was just a black screen.  Didn't try another as figured it was a bad transfer, and upon getting back sent them all back to the laptop.  Tried to watch on the laptop - black screen.
I suspect the HMDI lead I tried out on the iphone has a part to play - as it seemed to bugger the phone up and necessitated (after I had moved all the films back) a full soft reset of the phone after it had stopped syncing.
Aaaaanyway, I don't expect anyone to be able to disentangle all of the above - just too many steps and potential areas where something could have gone wrong.  What I did want to do was get the films re-sent so I can watch them.  Having just spent ages trying to navigate Apple's awful support offerings (what I am now calling the "can't you all just sort it out yourselves" model) I hold out little hope that anything can be done.
Still, I figured that I needed something to show for my efforts, so I guess this plaintiff little rambling will have to do.....

I had Verizon JetPak and you will find it will eat data like crazy. I opted to sign on to ATT Uverse and configured my phones and other devices to the WiFi on the Uverse system. It took about 5 minutes to completed the configuration.  I was using 10 to 12 GB monthly to support 5 devices. Even if you use Verizon DSL, you are still subjected to same GB allotment.  In my area, Verizon DSL is not available. With Uverse, I have 250 GB monthly to use, and I have not even come close to using anything of that magnitude. I reduced my GB package with Verizon to 2 GB per month and since having ATT Uverse, I never use more than 1GB a month with Verizon.
I have no problem with Verizon cell phone service as we get a much stronger signal where we live than you can with ATT or any others.  It is just my opinion, but if you are running multiple devices off Verizon Jetpak, you will eventually spend a fortune to keep pace.  I pay $60 a month for 18 Mbps speed, although ATT have packages that cost much less. But, it saves me a bundle each month. The cost of Uverse alone is worth not having to run everything through a Jetpak.  
If you have the  option to use another DSL service provider in your area, I recommend dumping the Jetpak and sign on with another carrier.

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    The first few days went along without a problem, and the internet was great.  Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great.  I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue.  We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
    On Sunday the 26th, our real issues started.  The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound.  We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR.  We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore.  He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday.  My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning.  The technician told us that he would transfer us to the billing department because we could probably just cancel the service.  We were both dumbfounded.  Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude.  We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel.  While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked.  And the DVR worked. We assumed that maybe something the tech support guy did had worked after all.  Well, it worked until the next morning.  We had error messages saying we had no DVR.  A reboot of the box worked again.  After work, in the evening, it turned out that scheduled shows didn't record.  So, we called tech support again and asked for our new box.  We were told we'd have it by Thursday.
    New box arrived Thursday and we set it up that evening.  Went through trying to get all of our recordings set up again and finally sat down to watch tv.  I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code.  Pressed B, went through the steps and the channel came back.  Then, proceeded on to HBO, also part of our subscription - and we received the same error.  We pressed B and this time going through the steps did NOT correct - so we called tech support.  After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem.  So, while we were waiting for billing to come on the line, we started flipping channels again.  Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels.  When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support.  She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring.  He scheduled an appointment for us for Friday.  That call took over 2 hours.
    On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes.  He removed some of the splitters and apparently streamlined some of the wiring.  We still had the original box and the new box.  He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again.  And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel.  A reboot will work and restore function - for a while.  However - scheduled shows aren't recording - or record for 7 seconds and stop.  Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc.  This has been going on since a few hours after the technician left Friday evening.  And, I have to say - when the tech left Friday - everhything seemed fine.  He had tested the signal strength - seemed completely thorough and was very nice.  I don't think he could have known, at that time, that the problem wasn't fixed.
    We have not called back to tech support yet.  We're busy with our work and our lives and we're also frustrated.  I know it will take another several hours and don't have much faith that there is any resolution.  It seems to me that we probably need the whole house completely rewired - brand new - start over.  I'm thinking there's a bad wire in there somewhere.
    This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show).  So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind)  It started to play and was going along just fine, till I received a CableCARD  (tm) Pairing Information is not available message.  I tried the auto fix in the menu, rebooted, etc.  It worked for a few minutes, then stopped again.  At one point, I got an error saying the set top box lost video due to a network connection failure.  Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature.  It filled in all the information, as I'd seen it do before - except when it got to the package description.  This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc.  Huh???  Really???
    So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change?  Do I get on the phone with someone at tech support for another few hours?  Are they going to send yet another box?  Are they going to come re-wire the whole house?  Is it worth it?  This is really ridiculous.  Do I cancel and go back to Brighthouse with my tail between my legs?  At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
    When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR.  When I clicked on manage my DVR, it just says Bad Gateway.  Not a great start to our relationship, Verizon.
    I really need some advice.  Should I stay or should I go?  And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this?  And, what is "this" anyway?  Bad box, bad wiring?  
    Any help would be greatly appreciated.

    Replied to private message with all information including name, address, phone number and account number.  Thank you.

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    I'm not sure what anyone here can do, but I need somplace to share this with. Its extremely frusturating.
    Less than a month ago, I purchased my first iMac. It was a slightly older model- a 20" Aluminum 2.0ghz machine. It was purchased from a re-seller and had obviously been sitting on the shelf for a while. I know that the warranty date starts from the purchase date of the re-seller; there is a form to fill out if it needs to be changed to your actual purchase date. In a situation like mine, where the computer had been in the store for around a year, this was essential if I wanted any kind of phone support.
    I filled out these forms, faxed a copy of the receipt to the number I was supposed to, and assumed everything would be fine. Within 24 hours, Boot Camp managed to screw up the OS X partition of my hard drive. I needed to make several calls to customer support, where I had to argue with all of them due to the purchase date update taking up to 72 hours to go through. After several phone calls, where I had to explain my situation 15 times and wait on hold for 45 minutes while they found out that it takes 72 hours for the change to go through, and after literally 5 hours of driving to my nearest Apple stores until someone was willing to help me with the problem even though I was "out of warranty" (Reminder- I had purchased this computer 2 days prior. New, off the shelf in the store. It absolutely should've been under warranty.) I was finally able to get the computer fixed.
    Today, I figured I'd check on the status of my purchase date switch, so the next time something goes wrong with my computer I don't have to battle with tech support to get them to listen to my problem. I entered the serial number in the warranty info page, and it tells me:
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    *Your product is not eligible for complimentary phone support.*
    When I click "contact us," the only thing that would be able to potentially help me out is the Apple Customer Service phone number. I don't feel like calling and having someone with a medium-thick accent repeat back to me what they understood my issue to be 5 times until they finally get it right. I would love to write it out so someone can just re-read it if they don't wrap their mind around it the first time.
    I don't see why I should have to argue my case. I went to an Apple Authorized Reseller, swiped my credit card, and walked out with a new iMac. No, it's not the newest model, but its still new. That's money that just went in Apple's pocket, because of my purchase. There is absolutely no reason why it should be this big of a struggle just to get the warranty that I deserve. I don't feel like I'm being unreasonable or out of line in any way.
    Does anyone know who I can EMAIL about this, or am I going to have to put up with the non-help I get on the phone? They're going to tell me that they can't help me out, because I'm supposedly not covered for phone support anymore. Ugh. Please help.

    I'm not sure what anyone here can do
    Nothing. These are user to user forums, of which Apple employees do not take part in.
    Does anyone know who I can EMAIL about this,
    Nobody...Apple does not offer email support/correspondence. Call support and ask immediately to speak to customer relations.

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    Hi Team,
    Upgraded WSS 3.0 to SharePoint 2013 Foundation red the SharePoint search.
    We found log backup on the subjected server was failing due to database name,
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    failed-1073548784)
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    Hi Mahesh,
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  • I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
    You are welcome to post any specific errors you are able to discover within your installation log to this discussion.  Since you are using Windows then Exit Code 15 could mean one of the following:
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    Did you install any new add-ons lately? I see listed:
    AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})<br />
    Advertising Cookie Opt-out 1.5 ([email protected])<br />
    Flash Video Downloader 5.3.2 ([email protected])<br />
    Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})<br />
    socialvest 0.5.5 ([email protected])<br />
    Troubleshooter 1.1a ([email protected])<br />
    eMusic Community Toolbar 3.21.0.1 ({9ee802e8-c931-47ab-b570-aa8f791598ca}) (Inactive)
    Are any of these new?

  • Disapointed with itunes support hope someone has a answer

    I should first say that the purpose in this post is not to slam itunes support but to find someone with a helpful answer.
    About two weeks ago my computer started telling me that 100 of my songs could not sync because they were not authorized with this computer. I click to authorize, it tells me this computer is authorized. I went to the Apple support page and discussion boards and I have tried every option. When nothing worked I sent a message to itunes support stating everything above.
    Below is the frustrating correspondence I'm now having with itunes support.
    ME:I can't authorize my system to play purchases my system keeps requesting that I authorize, then tells me I am authorized. I have done all the trouble shooting options found on the apple support page and spoken to a iphone support person and they said the problem is with itunes. Please help.
    ITUNES:Dear N
    Thank you for contacting iTunes Store Customer Support. My name is Pradeep. I am glad to assist you for the day.
    I apologize for the delay in response from us. The delay is happening due to unexpected high volume of request. I know it must have been difficult for you to wait for a response from us and I deeply regret that.
    N, please accept my sincere apologies for all the frustration caused you.
    I am sorry to hear that you are repeatedly asked to authorize your computer. I know how disappointing that must be.
    N, the information in this article should help you resolve this:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    If you are still asked to authorize your computer after following the instructions in the article above, please let me know and I will assist you further.
    Thank you for understanding and patience. You are a valued member of the Apple family. Your experience with the iTunes Store is of utmost importance to us. Thank you for being an iTunes Store customer.
    Have a nice day !!!
    Sincerely,
    Pradeep
    iTunes Store Customer Support
    ME:As I said in my original email, I have tried all of this, it is still not working.
    (in the email below he was wrong I don't have two accounts, my husband and I have two diffrent accounts and home sharing)
    Itunes:Thank you for contacting iTunes Store Support. I am Pradeep again. I glad to assist you for the day.
    N, please accept my sincere apologies for all the frustration caused you.
    I'm sorry to hear you're having trouble authorizing your computers to play your purchases.
    I did a little investigating and found that you have multiple iTunes accounts:
    Please note that it is not possible to merge two or more accounts, and your computers need to be authorized for all of your accounts or some of your purchases may not play.
    To authorize your computers, follow these steps on each computer for each account:
    1) Make sure you have installed the latest version of iTunes. You can download the latest version free of charge:
    http://www.apple.com/itunes/download
    2) Open iTunes.
    3) From the Store pull-down menu at the top, choose Authorize Computer.
    4) Enter one of your account names and the password for the account.
    Note: You must select the AOL button for your AOL accounts and the Apple button for your Apple ID accounts in order for authorization to be successful.
    5) Click Authorize. A dialog will tell you if the authorization was successful or unsuccessful and how many computers you have authorized for that account.
    Repeat steps 3 to 5 for each account listed above.
    If you forgot the password to one of your Apple ID accounts, you can recover it using the Apple password-recovery website:
    http://iforgot.apple.com
    If you can't remember your AOL password, call AOL at 1-800-827-6364 or click the link below to be taken to the area of AOL's website where you can reset the password yourself:
    https://account.login.aol.com/opr/_cqr/opr/opr.psp
    To figure out which account you used to purchase a particular item, follow these steps:
    1) Control-click (or right-click) the item in your iTunes Library.
    2) Choose Get Info from the menu that appears.
    3) Click the Summary tab.
    Note the account name that appears in the list. The account name that appears is what it was when you purchased the item. Even if you have changed your account name since then, the item's Summary will continue to display the original account name.
    You can also review your entire purchase histories. This article shows you how:
    http://support.apple.com/kb/HT2727
    Thank you for understanding. I really appreciate your patience N. You are a valued member of the Apple family. Your experience with the iTunes Store is of utmost importance to us. Thank you for being an iTunes Store customer.
    Have a nice day !!!
    well again he sent me to the website I already told him I have been to, and I also said the whole problem is that the prompt tells me to authorize when it is authorized, WHY did he think he needed to tell me how to authorize my computer?
    ME: Once again, the computer IS authorized! The music that will not play is a random 100 songs out of over 1000 that had been purchased on MY account. You have not provided me any information that I have not already read and tried from the apple support web page.
    Once again if you had read the first email you would know this. I must now request a supervisor to contact me preferably by phone at xxx-xxx-xxxx. If it must be by email please be sure that my problem is thoroughly investigated before contacting me, as I am tired of repeating myself.
    Well; once again he tells me to try options that I have done, and stated in my first email.
    Itunes:Dear N,
    Thank you for contacting iTunes Store Support. I am Pradeep again. I glad to assist you for the day.
    N, please accept my sincere apologies for all the frustration caused you.
    As an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
    Listed below are some helpful tips and links. Once you have found a category that relates to your issue, follow the instructions or click on the associated link to go to that page.
    A wide variety of helpful tutorials, troubleshooting steps, and support information can be found on the iTunes support website:
    http://www.apple.com/support/itunes/ww
    For answers to general questions about iTunes, open iTunes and choose "iTunes Help" from the Help menu.
    To post questions and read answers provided by other iTunes users, you can participate in iTunes discussions at our Discussions forum:
    http://discussions.apple.com/category.jspa?categoryID=149
    Technical assistance and service information for your iPod is available on the following page:
    http://www.apple.com/support/ipod
    If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
    http://www.apple.com/support/contact/phone_contacts.html
    1-800-275-2273
    Another option is to simply describe your issue using our website and arrange for an Apple Expert to call you. Using this option, you can receive a phone call now, or make an appointment to have an Apple Expert call you later if that is more convenient. To explore the Apple Expert option, please visit:
    http://www.apple.com/support/expert
    Thank you for understanding. I really appreciate your patience Nicole.
    Have a nice day !!!
    Sincerely,
    Pradeep
    iTunes Store Customer Support
    At the point when he even says this is out of his league but he's not sending it to someone who can help, I think I may loose it. This is my last responce, yes it was a bit angry but not nearly as angry as I wanted to be. I have yet to hear back.
    ME:How many times do I have to tell you? I Have Done That!!! I Have Spoken with apple support, the problem is something iTunes must fix! Why am I forced to continue to tell you the same thing over and over again?
    It is painfully clear you lack the ability to help me. Please send this to someone who can.
    This is so frustrating. And message boards all over show the same problem. 100 random purchases that will not play, and the trouble shooting options not working. I dont know what to do.
    Oh and I have tried removing the 100 songs it just picks a new 100 songs not to sync.

    That's a shame. http://support.apple.com/kb/ts1389 should cover most of the issues. The 100 random songs bit is simply that iTunes only bothers to list the first 100 problem songs. At that point, as far as iTunes is concerned, none of your songs are authorised. Again, I realise you've probably tried this already, but is your user account an admin account, or have you tried switching to an admin account to authorise the computer? Do the songs play in iTunes only then not to sync or will they not play either? It may be worth looking at the permissions on the C:\ProgramData\Apple Computer folder and making sure that Everyone & SYSTEM both have full access, then replacing the permissions on child objects, before attempting the SC.Info removal tip again.
    I'm just shooting in the dark here however. If I recall the one time I had the problem personally the fix was to deathorise the PC, attempt to play a DRM'd track (i.e. don't use Store > Authorise computer first), authorise, job done. Hopefully there are others on these boards with more experience resolving this type of issue who can wade in with suggestions. I guess if it were me I'd also check I can at least get a different machine properly authorised to my account, i.e. put a DRM'd track on a USB stick and make sure I can play it on another machine. If you're at the 5 computer limit deauthorise all may also be worth a shot.
    tt2

  • "SQL Server 2008 Reporting Services does not support map report items"

    Hi,
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    Hi Tej,
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    If I guessed correctly, then this message is a result of trying to deploy a map report (a SSRS 2008 R2 feature) to a non-R2 2008 report server.  When deploying a report of RDL2010 format to a non-R2 report server, BIDS will downgrade the file to RDL2008 format, so that the non-R2 report server can process it.  Any report elements using features not supported in RDL2008 will be dropped during this downgrade process.
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    LawrenceThis posting is provided "AS IS" with no warranties, and confers no rights.

  • Trying this again as I'm getting no where with Adobe Support!!!

    This should have been really simple. I have submitted this questions three times now as well as two separate support tickets, plus a call to Adobe support direct and basically no help at all!!!
    I need to rename our premier partner site post a merger which resulted in a company name change. I have updated the Adobe ID with mixed results (some parts of the service reference the old name (e.g., Kuler) and certain support services now say that the email address is not associated with that service (really helpful when you need to actually get support).
    I contacted Adobe support by phone only to be told that I needed to raise a ticket - not a problem more than happy to follow proper process! So I did that then I got a response which did not address the issue at all and basically said that if it was "TOTALLY NECESSARY" (well it's a business people we only bother with the "totally necesary" and you would think that trading under a different name with the partner site - which is meant to be used for marketing purposes (isn't that what you pay your $2000 for ??? - would be kinda necessary!!!! I mean really?).
    Ok so moving, on I was informed that the case would be escalated to Level 2 technical support. Then I heared absolutely nothing for five days except an auto generated email saying the case was about to be closed as the period to provide more information had lapsed. Well I had added more information to the email several times so clearly the case was never escalated and the support staff have just put it in the to delete pile (confirmed by the fact that the case no longer appears in the active case list or the closed case list - I have the emails and the case number - so what happened to the original case??? .
    So What happened Adobe / Business Catalyst - your support used to be world class. Now you're right up there with Lenovo after sales service (non existant)!
    So being the persistent chap I am (plus this must be resolved otherwise the new CEO is going to go balistic) I will provide the information again in the hope that someone from support will do the right thing and address my technical problems (not to mention the serious issues with Adobe support services):
    Old site URL: veridicalconsulting.businesscatalyst.com
    Old user email: (this is the origina ladmin user id that was used to request the move): [email protected]
    The new Partner Name: (this is the new Partner Portal name we want our partner site moved to): DMS.Group or DMS Group or DMS-Group depending on any naming convention restrictions.
    The new Partner URL: (the Partner's website address should be changed to): dms-group.businesscatalyst.com
    The new Partner user email: [email protected] (since changing this email does not access the support website - error 4)
    Permission to rename domain: Yes I formally request to have my partner site renamed per the details above
    Previous Ticket number (which seems to have been ignored) 81737 and 82912 as I keep getting 5 day lapse notices even though I was informed that it would be escalated to level 2 technical support.
    Could someone please do something about this as it's getting serious and we don't want the CEO getting involved (former barrister) and I don;t need the headache over what should be a relatively simple...ok this is what we are going to do....

    Hi Peter
    Renaming for the websites in your partner portal are fine. You just need to consider repathing as you've mentioned. You can do a find and replace to sort that..
    Remnaing for the Partner address I believe is a little more involved. It probably invoved Adobe Engineering. I think only Adobe could tell you how it affects the setup.  I believe you can't just rename the partner portal slug. Other things rely on it.
    But I can suggest that this isn't really in the scope of what Adobe are obligated to support. A partner program is purchased, they don't claim that it's customisable. But since you're a partner, Im sure if you're nice about it, log a ticket and ask Support to escatlate it to ACCOUNTS, then Accounts will be able to help. If you just ask support they will give you a dumb response and close the ticket. So ask to have it escalated.
    It'll mean that they may need to get engineering involved. Which takes the engineers away from developing BC.
    But I wouldn't allude to Barristers. It'll get you nowhere and this is your bag, not adobes.
    Brett

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  • ISE Support IPV6 Dynamic ACLs

    Does ISE support IPv6 in its dynamic ACLs? We are a dual stack IPv6 site at present. We could leave the guest LAN on an IPv4 only site for the moment, but we intend to go forward and support IPv6 fully. If we wanted to apply DACLs to a port that had