A song I purchased on iTunes is no longer playing on my iPhone 5 and skips straight to another song when I try to play it
I purchased a song on iTunes a few weeks ago, and have been playing it regularly on rotation on the iPod of my iPhone 5s. Today, I went to play the song and it shows the album artwork, song title etc and I pressed the play button and it immediately skipped to another song and wouldn't play. It won't play the song on my Mac either, when I try to. I've just updated to iOS 7.1 on the phone, then backed up and synced to the Mac, then deleted all the music and re-installed music back to my iPhone but the song still won't play. It also won't play on my Mac now (skips to the next song in the Library). It's weird that I could purchase it, and play it for a few weeks and now, mysteriously, it's not playing. I don't know what else I can do, as I've updated, re-synced, and re-booted and done everything I think I should have done.
Help?
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from the Music app on your iPod and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes)
If you aren't in a country where you can re-download music or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Welcome to Apple Support Communities!
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