Absolutely USELESS Customer-LESS Service-LESS

Absolutely USELESS Customer-LESS Service-LESS
We have 10 devices with AT&T wireless and when my wife (authorized on the acct.) called to make changes - It was all DOWN HILL - 45 Min. & 4 people later, She was at the same place she began.  Everyone wanted to transfer her to someone else - They have no clue about customer service!  So, I went to a local store in RI where I met my assoc. who opened the acct. originally (many years ago) we confirmed,I too was authorized so, I ould call at a later time - WOW - I too got rejected as non-authorized on the acct. - Later, I called the store and was told - - Oh sorry, you will have to speak to a business rep. who's on the road but can call you back - SERIOUS? AT&T $ucks!  Sprint yo'll have a new customer soon :-)

https://www.att.com/esupport/article.jsp?sid=KB94735
The link above is to the page on transferring billing responsibility.
There are a few hitches which you may run into.
The owner of the new account must be able to pass credit check.
Lines with Next financing can't be transferred. In order to move those lines, you would have to pay off the Next installments.
The new account would have to choose from currently available plans and pricing.
I hope this helps answer at least the initial questions about splitting your account.

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