Access from an external network

Hi everyone!
I'm trying to give support to a client who has an OBIEE application.
Here's the problem: The software is installed on the network of the developer's company. This server is connected to the client's network through a firewall. This firewall has been configured to enable communication with all ports related to OBIEE (including, off course, port 9704 in wich OBIEE is running).
From the developer's company, OBIEE runs. If they try to access the application from another computer within their own network, the application runs.
Now, from the client's network the application does not run. They already checked the firewall and said everything is ok.
What I wonder is if there is some sort of configuration for OBIEE (more specifically to OC4J wich I believe is the default application server) that prevents the application from being accessed from another network. Pretty much like Apache wich by default only allows local connections.
Thanks for helping!

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
See also:
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
*http://kb.mozillazine.org/Error_loading_websites

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