Access to iTunes

Whenever I click on the itunes store button I get the following message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then iTunes shuts down. Also I never hear from Windows. How do I fix it so that I can regain access to iTunes store via the itunes program?

Hi Swampy425,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly on your PC, try the troubleshooting steps in this article first:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best,
Jeremy

Similar Messages

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him mine. Want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address.

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him my 4s. We want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address on 4s iPhone. Also, when I tried to change iMessage I got a message that if I deleted my id (which seemed to be the only way to get my husband's I'd there), I would not be able to receive iMessages on any device.
Would someone kindly tell me how to set up th 4s for my husband so that we can keep our info separate? It would be most appreciated! Thanks!!

Hey Fagen!
You will want to see the following article for guidance on achieving the result you wish to achieve:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
I would just follow the instructions from this article to give your unused 4s to your spouse. Since you have already started using your 5s, you will still be receiving iMessages on that phone and will have no need to receive them on a device that has been replaced. Thanks for coming to the Apple Support Communities!
Cheers,
Braden

How do I replace someone else's Mac ID with my own? Bought iPhone second hand. Previous owner re-set the phone but his ICloud account stayed on now my phone. He uses his macID on his new iPhone now?? Any ideas, as this issue is blocking my access to iTune

How do I replace someone else's Mac ID with my own?
Bought iPhone second hand on TradeMe.
Previous owner re-set the phone but his ICloud account stayed on now my phone. He uses his AppleID on his new iPhone now and, understandably, does not want to give me his password. Any ideas?? Please.
This issue is blocking my access to iTunes and any other file from my home computer. It keeps on telling me that I have to autorise my computer to pass on files, yet, it seems, for all this to happen, I need to get logged in through the phone's Apple ID. This of course is different to my one on my computer - and I have no password for it.
This phone is not stolen!! I payed still a fair bit for it. Am still in contact with the previous owner. He doesn't know how to fix the problem either.
Would appreciate any suggestion ????
Thanks
SamSings

Settings>general>resets>erase all content and settings.
That will put it back to its out of the box state. Set it up with your own apple Id.

How can I use the old Apple TV with new iTunes? It tells me to input a code in iTunes but iTunes no longer has a spot to input this code to allow sync. I can access the iTunes Store fine, just none of my Library

How can I use the old Apple TV with new iTunes? It tells me to input a code in iTunes but iTunes no longer has a spot to input this code to allow sync. I can access the iTunes Store fine, just none of my Library

read this
https://discussions.apple.com/message/20429789#20429789

When I plug in my Ipod touch to my computer a warning appears "The program cant start because MSVCR80.dll is missing." I can not access my Itunes library. Also, an "error 7 Windows error 126" appears as well. Any ideas?

When I plug in my Ipod Touch to my computer I can not access my Itunes library. The following message appears "The program cant start because MSVCR80.dll is missing." Also, another message appears as well - "Error 7 Windows error 126" as well as APSDaemon.exe.
I have NO IDEA what the heck to do.
Any ideas?
Thanks!

Issues installing iTunes or QuickTime for Windows
solving MSVCR80
iTunes 11.1.4 for Windows: Unable to install or open
Troubleshooting issues with iTunes for Windows updates

HT1329 if the music that is on the iPod can no longer be accessed through iTunes because it was deleted, is there anyway to recover the music on the iPod if it wasn't purchased?

if the music that is on an iPod can no longer be accessed through iTunes because it was deleted, is there anyway to recover the music on the iPod if it wasn't purchased?

See this support article:
http://support.apple.com/kb/HT1848
You can also download at least some of your content (audiobooks being a notable exception) again from the iTunes Store:
http://support.apple.com/kb/ht2519
For additional instructions, particularly for content not purchased from the iTunes Store, check out this user tip from TuringTest:
https://discussions.apple.com/docs/DOC-3991
and this page on "How-to Geek":
http://www.howtogeek.com/104298/sync-your-ios-device-with-a-new-computer-without -losing-data/
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H.

How do I access the iTunes Preview page with a web browser?

Does anyone out there know how to access the iTunes app preview page with a web browser? So far the only way I've been able to get there is by Googling the app with the term 'iTunes preview'. Is that really the only way? The iTunes page itself has no obvious link to the app list.
Thanks.

Thanks, but I should have been more specific. I was trying to access the iTunes app preview page on my PC through Chrome. While I have an iPad, it's not convenient to have to refer to it every time I want to discuss an iOS app.

TS3297 Every time I open iTunes to listen to music, not access the iTunes Store, I get the password sign in box, over and over again. When I try to access the iTunes Store it does not except my password. This has happened since the last update.

Everytime I open iTunes to play music, NOT to access the iTunes Store, I get the password sign in box for the iTunes Store. If I click cansel the box pops up a second time.
When I try to sign in to the iTunes Store it does not except the password and pops up the sign in box afain,and again endlessly.
This started happening about two weeks ago.

if itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device

ITunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verizon 11.0.2.26 but no matter what I try it does not connect. HELP P

iTunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verison, I Have 11.0.2.26 but no matter what I try it does not connect. HELP Please???

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Help! iTunes crashes whenever I try to access the iTunes Store! Any suggestions to fix this?

Like I said in the title, everytime I try to access the iTunes Store a pop-up shows up, saying "iTunes has stopped working". Then there are two options underneath:
-> Check online for a solution and close the program
-> Close the program
If I then view the problem details, it gives me this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.10.126
Application Timestamp: 52394b24
Fault Module Name: WebKit.dll
Fault Module Version: 7537.60.11.29
Fault Module Timestamp: 52f34882
Exception Code: c0000005
Exception Offset:00050d98
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system3/en-Us\eroffleps.txt
I am on a Windows 7 Gateway laptop with Intel Premium. This problem started a couple days ago, just after I finally gave in to go from my version 10 iTunes to the "new and improved" version 11 iTunes. The version 10 worked like a dream, no worries, very quick. Now, all I can do is use my iTunes library. If I just wanted a library I would be using Windows Media Player (jk, iTunes is better). Anyway, my point is, right after installing the new version of iTunes, this problem began. I've looked all through the Apple Support Pages, and tried a couple of things recommended, but nothing's worked so far. If anyone has a clue on what I can do, help would be very much appreciated. Also, if your suggestions don't involve downloading anything, that would be wonderful. Nevertheless, if they do, that's still okay. I'm desperate at this point, so any help would be greatly appreciated.

Nevermind, I fixed the problem. I logged on as an administrator and deleted iTunes files. I then redownloaded the file as an administrator and the Store is working smoothly again!

HT204088 The directions you provided above doesnt even work! when I selected "Click to open your account", there is an ERROR message and takes me to no where! when I try to access my itunes account, it says I have no history?

The directions you provided above doesnt even work! when I selected "Click to open your account", there is an ERROR message and takes me to no where! when I try to access my itunes account, it says I have no history?

You are not able to view purchase history on your iOS device. You may only re-download previous purchases from the iOS device.
To review your iTunes Store account's purchase history, follow the steps in this article from a computer only:
Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727

I have a question. For the past week I have not been able to access my iTunes app it always kicks me out. I've turned it off and on and still nothing. I was wondering how can I get it to work or what should I do. Thank you

I have a question. For the past week I have not been able to access my iTunes app it always kicks me out. I've turned it off and on and still nothing. I was wondering how can I get it to work or what should I do. Thank you

You need a computer with iTunes and an internet connection
Try:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

When I try to access the itunes store I get an error message that my computer is not connected to the internet, even though it is. How do I fix this? Thanks.

For some reason when I open iTunes, and try to access the itunes store, help, my account, or anything else I get a message saying that I'm not connected to the internet, even when I know that I am. What's wrong?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I Get an Error "To Access Your iTunes Library ..." And Other Things Are Wonky Too ... Can't Reset ... Internet Radio Drops ... But Things Look To Be Set Up Okay

When I use my Apple TV and try to play music from my computer I get an error: "To access your iTunes library on Apple TV, turn on Home Sharing in iTunes on your computer using 'myname'"
On my computer n iTunes Preferences / Sharing I have the "Share my library on my local network" checked with "Share entire library" -- no password, no update play counts. I've turned it off and on again.
The Apple TV settings show we are "talking to" my WIFI -- it has my network, shows a good signal strenght, all sorts of internet addresses and IP stuff I don't understand ...
The "Internet" tab works with some of those things I'd never use -- like I see the current NHL standings.
My TV works and I get an ATV signal and those little chimes / bongs when I hit things in the menu. And when it works I get audio so the cables and TV are okay.
In the past I had trouble with the settings for my favourite Internet Radio stations (the provider changed their URL but Apple didn't update the presets for a while) but those are now resolved.
I had a crappy old G class router and week signal strenght but I have a new N class Cisco router with a strong signal.
But other things are wonky:
* I play interent radio and my station will go fine for about five minutes then stop -- the little wheel spins trying to reconnect. Sometimes it resets but more often than not it won't. I just tried again four hours later and the same thing.
* I've unplugged the ATV and plugged it back in but no noticable improvement
* I tried to do the factory reset from the ATV menu. It says it will download the latest bla bla bla and after a few minutes tells me "Apple TV can't download latest update right now, try again later" -- I've tried three times today always with the same results.
* I unhooked it from the power and HDMI and plugged it into a Micro USB cable and plugged that into my Mac -- it doesn't show up in the devices in iTunes.
* I have a bunch of photos in a folder that I use for my ATV Screen Saver. A few weeks ago I added two photos to that folder -- they don't show up in the ATV screen show but the others still do.
* When I started today I checked my iTunes and the airplay icon didn't show in the bottom right (beside the genious icon and the little thing to show or hide the sidebar). Now I noticed the Airplay icon is there. When I try to switch from playing through my computer speaakers to my Apple TV I get an error "An unknown error (-15006) occurred while connecting to the Airplay device "Apple TV"" -- the ATV shows that Airplay is on.
* I see from the ATV settings that I'm running ATV Software 4.4.3 (3323) and when I do a "Update Software" on the ATV it tells me that my software is current.
* My iTunes is 10.5.2 (11) and my OS is 10.6.8 -- both are up to date.
Yikes and double yikes!
Any ideas?

Hey Chunk,
I love the idea of the ATV more than I have loved the little black box but ... famous last words ... my ATV seems to be working better these days.
A big challenge for me was too many variables at play -- new router, new ATV OS / firmware / whatever, changing internet radio presets, a less than perfect physical set up ... and a short attention span from yours truly.
Here's what I did. Somwhere in these changes things got "fixed."
* I unhooked the ATV and did a factory restore by hard wiring the ATV to my computer with a micro USB cable (no external power needed) working through iTunes (I run iTunes 10.5.2 on an iMac with OS X 10.6.8).
* after the reset I now have ATV (is that an operating system or a firmware?) 4.4.4
* then I plugged it back into my home theatre and it didn't work :-) but in slightly different ways. The settings showed that I was connected to my home network but I couln't get connected using my Apple ID and no internet radio. (it is often counterintuitive -- like why when I want my ATV to talk to my iMac over my local network am I logging in to the iTnes Store with my Apple ID? but there you go.)
* I booked with the genius bar at the Apple Store and put my ATV in my pocket. They pulled out a TV, HDMI cable, ATV power source and even the remote -- all I provided was my little black ATV. We hooked the ATV to their TV and from the Apple Store (using thier WIFI) I logged in using my Apple ID and the thing worked fine.
* so now I knew that my ATV was up to date and it worked in the Apple Store using their network so it looked like the issue was my network.
* rebooted my router and noticed that when I had upgraded to the new super dooper Cisco n router we had plugged my iMac direct to the router via ethernet cable. I unhooked the ethernet and now just run my computer WIFI using AirPort.
And ...
It works. I use my ATV exclusivly for music -- my iTunes and internet radio and AirPlay -- and now both work fine. The ATV does pick up photos from my iPhoto for the screen saver and all that other stuff -- netflix, youtube, the hockey scores, ... all seem to be there. And my son played a video off his iPod Touch using AirPlay.
I know my approach is more scattered than a proper scientific try but ...
From my experience ... reset the ATV and get it up to date; see if it will work on someone else's network; check your network set up.
Good luck!

Access to iTunes

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