Access to the reports folder using ftp

Hello,
I'd like to access to the reports folder on the NCS using a ftp software (filezilla ftp client 3.3.3). This folder is located at '
/localdisk/ftp/reports/' on the virtual machine. I also created a ftp user using the command line with 'ncs password ftpuser ftpncs password *******'.
But the remote connection still doesn't work. Here is what I have on the log output of my ftp software:
Server:        220 Service ready for new user
Command:     USER ftpncs
Answer:          331 User name okay, need password for ftpncs
Command;     PASS ******
Answer:          530 Access Denied
Error:               Critical error cannot connect to the server
Maybe I'm incorrect somewhere in my configuration. Does someone have an idea?
Many thanks for your help
Theophile

Maybe you´re hitting this Bug:
CSCtw98787
The ncs password ftpuser CLI command should enforce ftp-user parameter
Symptom: The ncs password ftpuser command allows the username input to be anything and will accept that input without error:
snx1-ncs-1/opsadmin# ncs password ftpuser testacct password Hello123 Initializing... Updating FTP password. This may take a few minutes... Successfully updated location ftp user But then attempt to login with that information, you get this: ftp snx1-ncs-1 Connected to snx1-ncs-1.cisco.com. 220 Service ready for new user User (snx1-ncs-1.cisco.com:(none)): testacct 331 User name okay, need password for testacct Password: 530 Access denied Connection closed by remote host.
Conditions: ncs cli command, seen in versions 1.0.1.4, 1.0.2.28 and 1.0.2.29
Workaround: Must use the ncs passowrd ftpuser ftp-user password syntax to update the ftp-user account. While other input for username is allowed, it has no effect.

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