Access to UCCX Database

Hi,
I'm checking the MSDE of the uccx and trying to register to an external SQL
But all trials fail
The external SQL require an authentication, I entered the administrator user and password of the uccx windows machine but failed
I don't know if it need the SA account or not, if so how can i know its password ? that I have used the same password for all required field when installation,,
I can open historical reports using supervisor account
Trying with this account also failed
Please advise how to do this

Hi Anthony,
In the tool bar , "SQL Server Service Manager" exist and running
it is only and there is no other tools for SQL
it points to Cisco-UCCX\CRSSQL
And in drive C,, I can find Microsoft SQL Server in program files and db_cra database
from serviceability tools > the DB Info
DB Edition: MSDE version Version: 8.00.2156

Similar Messages

Database access in UCCX 8.0

Hi everyone,
I have just recently started working with UCCX 8.0 and haven't had much experience with previous versions.
What I'm trying to do is to programatically trigger an outbound call in an agent that uses CAD.
With UCCX 7.0 I was able to do this because one could have access to its database, and so I created a stored procedure that triggered an outbound call in an agent by submitting a contact for a campaign (I replicated the SQL actions that were triggered by uploading contacts to a campaign using the Administration web page).
However I've been told that UCCX 8.0's database is in Informix and is read-only, which could mean that I am no longer able to do this.
My question is: how can I programatically trigger an outbound call for an agent in UCCX 8.0?
- since CUCM's database is also in Informix but one can "mess around" with it with AXL, is that not also possible for UCCX 8.0?
- is there an Informix client that I can use to access the database and make the required changes?
Thank you in advance for any help.
Manuel

Rui,
I've come across lot of such requests from Cisco partners & customers but as far as I know, automation of entire process is not possible as of yet. The call list needs to be manually imported to outbound campaigns by Admin, this can not be automated.
Would love to hear some great ideas on this topic from great folks here.
Pls rate the post if it helps.
GP.

UCCX database Access

Hi,
Is it possible to access the database of the UCCX reports? If it is how can we access the database? are there any procedures? Reason for the access on the database is for the customization of reports generated on the UCCX Historical Reports.
Hope somene can help me.
Thanks,
Bryan

Hey Bryan,
Before creating custom reports from UCCX, we must export the UCCX DB to external data warehouse. Following are the relevant details..
Appending details from "
Cisco Unified Contact Center Express 8.5(1) Historical Reporting Administrator and Developer Guide
Q. How to export Historical Data to your own Data Warehouse?
A. Use third-party database administration tools such as SQuirreL SQL Client or AGS Server Studio to export Unified CCX historical data to your own data warehouse. Use "uccxhruser" as the username to connect to db_cra database.
Procedure can be found here https://supportforums.cisco.com/docs/DOC-15133
Hope it helps ?
GP.
Pls rate helpful posts !!

UCCX database support

A customer is currently MySQL for database access w/ UCCX 7.0(1) SR5, even though it is not specifically listed as a supported DB in the compatibility matrix: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
We are preparing to upgrade them to UCCX 8.x to support high availability, and need to make sure that MySQL will still work (they're using it for Staff Meeting & Office closed scripts).

The Administration Guide explains that CCX 8.0+ uses JDBC drivers in the Adding a New Database Driver section starting on page 18-25. As you've already stated, MySQL is not supported so you will receive no support from Cisco. The MySQL site appears to offer a JDBC connector. Since you will be solely responsible for supporting the customer, I suggest spinning up a lab copy of CCX and trying it out. As a partner, you can order an NFR kit that will provide you all the media and licensing needed.

Unable to access values from database in login page..

Hey all,
Friends I have a login.jsp page and I want if i enter username and password then it will be accessed from database and after verifying the details it will open main.jsp.I made a database as "abc" and created DSN as 1st_login having table 1st_login. But the problem is that I am unable to access values from database.
So Please help me.
Following is my code:
<HTML>
<body background="a.jpg">
<marquee>
                    <CENTER><font size="5" face="times" color="#993300"><b>Welcome to the"<U><I>XYZ</I></U>" of ABC</font></b></CENTER></marquee>
          <br>
          <br>
          <br>
          <br><br>
          <br>
     <form name="login_form">
          <CENTER><font size="4" face="times new roman">
Username
          <input name="username" type="text" class="inputbox" alt="username" size="20" />
          <br>
     <br>
          Password
          <input type="password" name="pwd" class="inputbox" size="20" alt="password" />
          <br/>
          <input type="hidden" name="option" value="login" />
          <br>
          <input type="SUBMIT" name="SUBMIT" class="button" value="Submit" onClick="return check();"> </CENTER>
          </td>
     </tr>
     <tr>
          <td>
          </form>
          </table>
<%
try {
Class.forName("sun.jdbc.odbc.JdbcOdbcDriver");
Connection connection = DriverManager.getConnection("jdbc:odbc:1st_login");
Statement statement = connection.createStatement();
String query = "SELECT username, password FROM 1st_login WHERE username='";
query += request.getParameter("username") + "' AND password='";
query += request.getParameter("password") + "';";
ResultSet resSum = statement.executeQuery(query);
//change: you gotta move the pointer to the first row of the result set.
resSum.next();
if (request.getParameter("username").equalsIgnoreCase(resSum.getString("username")) && request.getParameter("password").equalsIgnoreCase(resSum.getString("password")))
%>
//now it must connected to next page..
<%
else
%>
<h2>You better check your username and password!</h2>
<%
}catch (SQLException ex ){
System.err.println( ex);
}catch (Exception er){
er.printStackTrace();
%>
<input type="hidden" name="op2" value="login" />
     <input type="hidden" name="lang" value="english" />
     <input type="hidden" name="return" value="/" />
     <input type="hidden" name="message" value="0" />
     <br>
          <br><br>
          <br><br>
          <br><br><br><br><br>
          <font size="2" face="arial" color="#993300">
     <p align="center"> <B>ABC © PQR</B>
</BODY>
</HTML>
and in this code i am getting following error
C:\Project\SRS\build\generated\src\org\apache\jsp\loginjsp.java:93: cannot find symbol_
C:\Project\SRS\build\generated\src\org\apache\jsp\loginjsp.java:93: cannot find symbol_
C:\Project\SRS\build\generated\src\org\apache\jsp\loginjsp.java:94: cannot find symbol_
C:\Project\SRS\build\generated\src\org\apache\jsp\loginjsp.java:95: cannot find symbol_
4 errors
C:\Project\SRS\nbproject\build-impl.xml:360: The following error occurred while executing this line:
C:\Project\SRS\nbproject\build-impl.xml:142: Compile failed; see the compiler error output for details.
BUILD FAILED (total time: 6 seconds)

As long as you're unable to compile Java code, please use the 'New to Java' forum. This is really trival.
To ease writing, debugging and maintenance, I highly recommend you to write Java code in Java classes rather than JSP files. Start learning Servlets.

Access to MySql Database in the Web Service

Hi all,
In my j2me web service project, i want to access to MySql database in the web service and
my installation is
Tomcat 5.0 for Java WSDP,
Java Web Services Developer Pack 1.5,
MySql Server 5.0 and environment variables are adjusted...
server.xml where is in "C:\tomcat50-jwsdp\conf" is adjusted like this

<Realm className="org.apache.catalina.realm.JDBCRealm"
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     driverName="com.mysql.jdbc.Driver"
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/>
but i have not access to MySql database in the web service yet...
please help...

Hi Luis,
If you see closely, the productID is actually a concatenation of the areaID and the productID. The reasoning here is that a product can be in multiple nodes of the product catalog and one would need to specify the product on a particular node for the direct URL to work.
On a client site, we came up with a better solution by creating a new FM to retrieve the specific areaID and productID for a product. This FM could be called by extending the webshop. Then a .NET program was written to re-direct a shortened form of the URL to the long URL and therefore the specific product in the product catalog. Eg.: http://yyyyy.com/b2c/b2c/product would be automatically redirected to http://yyyyy.com/b2c/b2c/init.do?shop=<shop name>&areaID=<area Guid>&productID=<product Guid>, something similar to the concept behind "tinyurl.com". A point to remember here is that this would work only for the B2C webshop.
Hope this helps.
Cheers,
Ashok.

UCCX What field and table of the UCCX database contains the max time to answer a call?

What field and table of the UCCX database contains the max time to answer a call?
Also when performing an aggregate function on CSQ queries do I group on target id? Is that the unique identifier?

Hi Christina,
Please find the information of the UCCX DB schema in the following table:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85dbschema.pdf
Regards,
Arundeep

Installing multiple instances accessing the same database

Hi,
I want to install two different instances of Oracle 10g in two different machines which will access the same database which will be stored in the shared storage.
Is it possible to install them without installing RAC? The instances will be one active and the other passive, so the services will be up in one server and down in the other and the switching (shutting down one server and starting up the other) will be manual.
Two servers will be running Linux and clustered in Linux level.
Does Oracle offers this solution without installing Clusterware software?
Thank you

> The instances will be one active and the other passive, so the services will be up in one server and down in
the other and the switching (shutting down one server and starting up the other) will be manual
Missed this part as I was thinking proper cluster and RAC.
This is neither. Yes, this can be done using two servers and shared storage.
Is it a good idea? Not really. As this configuration does not provide redundancy at physical database level. You loose that storage.. bye-bye database. Does not matter whether you have a 100 backup servers that can be used.
Thus the business reasons that you are trying to meet with this config have to be clarified and expectations determined.
Separate servers using Data Guard will be a far more superior solution in many respects.

How to assign read only access for a database to a single user?

Hi All,
I have created a login for one of the user , and i used deny view to deny that user access to any of the databases to be shown.Now, he cannot see any databases in the explorer window.
My question is now i want to give this user permission ( read-only) to a single database. How can i do that? I have googled around and found some solutions but nothing is working.
Can someone please help me with any suggestions.
Thanks a lot for your time and suggestions in advance.
Thanks

Hi Bhanu,
Thanks for your reply, I am not sure i got it. I have a user created with the name of 'msam_test' and if i login into management studio with this userid and password i dont see any databases showing up because i used the DENY View command to hide which is
working fine.Now i just want to see only 1 database named 'suresh3_test' with a read only access to this database.
I tried using your code in the below way
USE [suresh3_test]
CREATE USER [<msam_test>] FOR LOGIN [<msam_test>] WITH DEFAULT_SCHEMA=[dbo]
exec SP_ADDROLEMEMBER 'DB_DATAREADER','<msam_test>'
But i receive an error saying
Msg 15007, Level 16, State 1, Line 3
'<msam_test>' is not a valid login or you do not have permission.
Msg 15410, Level 11, State 1, Procedure sp_addrolemember, Line 75
User or role '<msam_test>' does not exist in this database.
Can you please help me on this.
Thanks

Read only access for a Database!

Hi All,
I need to create a user for my database who can have readonly access to the database and can work as *"Read Only Apps".*
Senario:-* I want to give access to development team through TOAD/ SQL* but that user can not delete/update any thing from apps schema.
Thanks,
Anchorage

Anchorage,
Please refer to the following link:
Read Only Schema in Oracle APPS 11i
http://oracle.anilpassi.com/read-only-schema-in-oracle-apps-11i.html
You may also search this forum as the same topic was discussed here many times before.

Is it possible to have two DADs that access the same database?????

Hello,
Is it possible to have two DADs that access the same database?
One DAD would be password protected with Authentication mode Per Package and the other DAD would not require a password/login
If it is possible can you also give suggestions about how to do this
Thanks
Doug

I HAD THE SAME PROBLEM WITH SHARING MY LIBRARY WITH MY SON. WHAT I DID WIAS CREATED A LIBRARY FOR HIS USE ONLY. IN ITUNES CLICK--FILE--NEW PLAYLIST AND THIS SHOULD ADD AN UNTILED PLAY LIST IN YOUR SIDE BAR. CLICK ON IT AND RENAME IT. HE CAN KEEP ALL OF HIS MUSIC IN THIS LIBRARY. SELECT ALL OF HIS MUSIC FROM YOUR LIBRARY AND DRAG IT INTO HIS. ONCE THIS IS DONE YOU CAN THEN REMOVE HIS SONS FROM YOU PLAY LIST. MAKE SURE YOU ONE REMOVE IT FROM YOUR PLAY LIST AND NOT DELETE THE FILE.
HOPE THIS HELPS
G4 Mac OS X (10.3.9)

Working offline with data from Access 2010 web database

Hello all,
I have an Access 2010 web database that I have published to a SharePoint site. Users currently work with the data via one of several Access 2010 front end applications that simply have linked tables and client queires, forms and reports. On a couple
of occasions, we have had issues with our SharePoint site that have left users unable to access the data. A couple of times it was due to our site collection suddenly and inexplicably becoming read only and the last time (while I was on vacation, of course)
due to some license changes my folks were unable to access the site.
I'm getting ready to go on vacation again. What i would like to do is have a sort of emergency back up plan should things go awry again while I'm gone.
What I envision is a back up database that has actual data tables, rather than simply linked lists, that I can sync with my SharePoint lists on a regular basis. That way, should the SharePoint lists become inaccessible, users could continue to work with
the data offline and any changes can be synced once a connection is restored.
I have read through
this article, but in each scenario I was unable to actually open tables to work with the data once offline. Is this a situation where I should simply have folks work offline with a local copy containing all of the data and then republish? Or, is there
a way to simply sync? Any thoughts or suggestions would be appreciated. I'm really hoping to leave my laptop at home on this next trip.
Thanks,
Greg

Hi,
I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay, appreciate your patience.
Thanks
Daniel Yang
TechNet Community Support

Cannot open 2 Virtual Machines at the same time to access the same Database

Folks,
Hello.
I am installing Oracle Database 11gR2 RAC system using 2 Virtual Machines (rac1 and rac2) on the top of VMPlayer 3.
The VM rac1 and rac2 run correctly when one of them is shutdown.
Their locations are F:\VM_RAC\rac1 and F:\VM_RAC\rac2.
While rac2 is running, I open rac1. But this error message comes up:
Error: "Cannot open the disk F:\VM_RAC\sharerac\asm1.vmdk or one of snapshot disks it depends on. Reason: failed to lock the file."
While rac1 is running, I open rac2. But this error message comes up:
Error: "Cannot open the disk F:\VM_RAC\sharerac\asm1.vmdk or one of snapshot disks it depends on. Reason: failed to lock the file."
The 2 error messages are the same. This means I cannot open 2 VMs rac1 and rac2 at the same time. When we run RAC system, we have to open 2 machines or more than 2 machines at the same time so that all machines can access the same Database Server.
My question is:
Can any folk tell me how to have rac1 and rac2 run at the same time ?
Thanks.

You need to disable disk locking, which ordinarily is performed by the first VM to prevent any other VMs from corrupting your vmdk files via uncoordinated writes. You will have to shutdown both of your VMs and edit the *.vmx flat file for each, adding lines like the following (settings taken from workstation 6, but should be nearly identical settings for VM Player 3.x):
http://crosbysite.blogspot.com/2007/10/clustering-in-vmware-workstation-6.html
scsi1.sharedbus = "Virtual"
disk.locking = "false"
diskLib.dataCacheMaxSize = "0"
diskLib.dataCacheMaxReadAheadSize = "0"
diskLib.dataCacheMinReadAheadSize = "0"
diskLib.dataCachePageSize = "4096"
diskLib.maxUnsyncedWrites = "0"
A few comments:
- your shared disks (scsi1) must be on a separate virtual scsi bus than the boot disk (scsi0), to allow setting the sharedbus flag as seen above.
- you must also ensure the cache parameters and unsynced writes settings are set to guarantee that all IO is immediately flushed to the vmdk file so the other VM can immediately access the latest version of data.

Accessing the same database file using different handles/cursors

Will there be any problems accessing the same database file using different DB handles in a transactional environment? We have implemented a process which have multiple transient threads coming up and initiating DB opens and read/write operations to the same database file using different handles and cursors?
Can this potentially create any problems/bottlenecks? Can someone suggest the best way to deal with this scenario?
Thanks in advance.
SB

Hi,
Berkeley DB is well suited to the scenario you describe. You need to ensure that Berkeley DB is configured correctly for transactional access, the best information describing the requirements is in the Reference guide here:
http://download.oracle.com/docs/cd/E17076_02/html/programmer_reference/transapp.html
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Regards,
Alex Gorrod
Oracle Berkeley DB

Add-on connection error (-105) Access to company database is not permitted

Good day,
One of our clients have upgraded to 8.8 PL 11 (from 2007A PL 41).
Somehow the SBO-Common became corrupt and SAP suggested that we reinstall the SBO-Common.
The problem is that now the add-on (developed by us) is not connecting.
The add-on connects to UI API and DI API, but when trying to connect to the company with SAPbobsCOM.Company, an error is returned (error code: -105).
I am also confused about what the error actually is, bacause according to the SDK Help file, error -105 is "The observer.dll init has failed.", but the error message returned by the add-on is "Access to company database is not permitted; log on to SAP Business One and sign end user license agreement (EULA)"
I have tried resigning the EULA, but no success.
I have also tried deleting the content of the %temp%\SM_OBS_DLL, as suggested in another post.
The version of the OBServer.dll is 8.80.229.0 - I believe that this is the correct version for 8.8 PL 11?
Please advise.
Kind regards,
Rikard

Good day all,
My apologies.
I have discovered what the problem was - and it was me.
I did not realise that the connection I was making was not to the same database that I was connected to.
Therefore, I had to log onto the other database and sign the EULA.
The error explained exactly what I needed to do, but I wasn't paying attention.
Regards,
Rikard

Access to UCCX Database

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