UCCX database support

A customer is currently MySQL for database access w/ UCCX 7.0(1) SR5, even though it is not specifically listed as a supported DB in the compatibility matrix: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
We are preparing to upgrade them to UCCX 8.x to support high availability, and need to make sure that MySQL will still work (they're using it for Staff Meeting & Office closed scripts).

The Administration Guide explains that CCX 8.0+ uses JDBC drivers in the Adding a New Database Driver section starting on page 18-25. As you've already stated, MySQL is not supported so you will receive no support from Cisco. The MySQL site appears to offer a JDBC connector. Since you will be solely responsible for supporting the customer, I suggest spinning up a lab copy of CCX and trying it out. As a partner, you can order an NFR kit that will provide you all the media and licensing needed.

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