Accessing Work Items assigned to other users from end user page

Question

Hello Experts,
We are using Sun IDM 6.0 SP1 at our client place. Most of the applications integrated with IDM are manually provisioned, in the sense, once after all the necessary approvals are received the request will be assigned to a group of provisioners, they will manually connect to the requested application and create the account in native system. There are more than 100 such provisioners in the organization.
Current design is to assign a work item to all the provisioners (like Multi approval) and once a provisioner assigns the request to himself then the corresponding work item will be taken out from other provisioners approval queue. These provisioners login to end user page of Sun IDM to access their approval queue as only the end user page is SSO enabled.
Because of the large number of requests in the system (more than 50k) and each request having 100 work items, the number of work items in the system is huge and thus the performance of the system is very poor so we are working to change the design to bring down the number of work items in the system.
Customer is not convinced to have a dedicated person who can get all these work items in his queue and assign it to the appropriate provisioner, they are looking to have a solution something similar to the current one in which all the provisioner can see all the requests in the system and they can pick from it and assign to them.
So we are thinking to create a generic id in the system and assign all the work items to that id, and make changes to the “end user work items list” file so that all the provisioner can see the work items that are assigned to them as well as that generic id.
But for some reason I’m not getting the work items assigned to other users in the end users page. I have tried assigning all the capabilities to logged in user and tried some code changes in “end user work item list” page.
Please share if you have any sample code which can list the work items assigned to other users in end user page. Also please let me know if there is any better alternate to this problem.

Answer 1

Hi,
There is a option to find and get other user's workitems. Please check the attestation and remediation tab. Use the form portion from attestation page and add it in the Work item list form. This will enable to the user to search for another user's workiteams and assign it to him/her manually. (The user needs to be assigned proper admin rights)
To get all the workitems, in the system, you will need to query the repository for all the workitems.... but not sure it will be a good idea in your case as the volume is very high.
Hope it helps
Regards
Arjun