Agent not receiving work item assigned to him

Dear gurus,
we're using SRM server 550 with SP08. We are using n-step workflow for contract change version. The approvers are being determined by reading from a table. In total there are 8 approvers determined. We then add one more approver manually. Then we do the approval. The approver1 manage to approve the contract successfully. However the problem come when approver2 want to approve, in which the contract not appear in his inbox.
When we check the contract again, we still see the approver as approver2, with slight difference in which there is no information "In approval since xxxx".
Can anyone suggest how can we prevent this to happen? And what can we do if such case happens?
Best regards,
John

Hi,
Why do you want to add the approver manually?
where do you add the approver? as second approver?
In the N-step badi , system will always retrieve the approver based on the coding in the BADI.
In the Badi you will be specifying the index for each of the approver involved in the approval chain.
looks like in your case , system is not able to identify the correct approver and so the work item is not send out.
is the approval flow working correctly without an added approver?
regards

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There is a option to find and get other user's workitems. Please check the attestation and remediation tab. Use the form portion from attestation page and add it in the Work item list form. This will enable to the user to search for another user's workiteams and assign it to him/her manually. (The user needs to be assigned proper admin rights)
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Hi, jitendra41085, and welcome to the Community,
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Agent not receiving work item assigned to him

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